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  • April 1994 (Revised March 1995)
  • Teaching Note

Craig Weatherup TN

By: Linda A. Hill and Katherine Seger Weber
Teaching Note for video (9-494-518). View Details
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  • January 2010 (Revised August 2011)
  • Case

United Breaks Guitars

By: John A. Deighton and Leora Kornfeld
When social media propagate a complaint about poor customer service, an international media event ensues. How do viral videos spread and what can firms do about them? This case dissects an incident in which a disgruntled customer used YouTube and Twitter to spread a... View Details
Keywords: Communication Technology; Customer Satisfaction; Marketing Communications; Marketing Strategy; Consumer Behavior; Network Effects; Service Delivery; Social and Collaborative Networks; Internet; Air Transportation Industry
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  • December 2023
  • Article

Self-Orienting in Human and Machine Learning

By: Julian De Freitas, Ahmet Uğuralp, Zeliha Uğuralp, Laurie Paul, Joshua B. Tenenbaum and T. Ullman
A current proposal for a computational notion of self is a representation of one’s body in a specific time and place, which includes the recognition of that representation as the agent. This turns self-representation into a process of self-orientation, a challenging... View Details
Keywords: AI and Machine Learning; Behavior; Learning
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  • 2012
  • Case

Advanced Leadership Pathways: Shelly London and Ethics Education—'Strengthening Our Moral Compass'

By: Rosabeth Moss Kanter and Anne Arlinghaus
Shelly London and Ethics Education — 'Strengthening Our Moral Compass' 2009 AL Fellow
Following a successful career as a Senior Vice President, Vice President, and Chief Communications Officer at two large corporate companies, Shelly London set out to promote... View Details
Keywords: Leadership Skills; Ethics Education; Initiatives; Morality; Moral Compass; Prima Facie; Grassroots Movement; Ethical Reasoning; Decision-making; Social Media; Media Relations; Family Dinner Project; Public Conversations Project; Laura Chasin; Computer Games; Video Games; Quandary; Organizational Structure; Infrastructure; Ethics; Education; Moral Sensibility; Behavior; Decision Making; Leadership; Innovation and Management; Education Industry; Service Industry; North and Central America
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  • April 2000 (Revised February 2005)
  • Teaching Note

Kevin Williams (TN)

By: Monica C. Higgins and John Galvin
Teaching Note for Video (3319) - not in the system. View Details
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  • September 2021
  • Supplement

Interview with Julio Bruno (Time Out)

By: Eva Ascarza
Video supplement for HBS Case No. 520-128. View Details
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  • July 2021 (Revised March 2022)
  • Supplement

Regtech at HSBC (with Mark Cooke)

By: Jonas Heese and Aiyesha Dey
Video Supplement for HBS Case No. 120-046. View Details
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  • June 2021
  • Supplement

Transformative Social Impact: Akshaya Patra

By: V. Kasturi Rangan and Sarah Appleby
Video playlist for HBS Case No. 517-028. View Details
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  • Video

Thank you for making your first gift to Harvard Business School

  • 03 Dec 2021
  • Video

Interview Pep Talks: Elizabeth

  • Link

Course Website

  • Video

Introduction to the HBS Live Online Classroom MP4

  • May 2014
  • Case

Gunfire at Sea (multi-media case)

By: Michael Tushman and Tom Ryder
This short video illustrates the challenges of leading innovation and change. This classic case (one of the oldest in the HBS system) retains its timeliness. The case describes how Lt. Sims develops a new form of gunfire at sea—continuous aim gunfire. While 3,000% more... View Details
Keywords: Organization Behavior; Change; Innovation; Organizational Change and Adaptation; Leading Change; Innovation Leadership; United States
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  • April 2016
  • Supplement

Jean-Claude Biver: The Reemergence of the Swiss Watch Industry

By: Ryan Raffaelli
Video supplement for Ryan Raffaelli's "Jean-Claude Biver" suite of teaching products View Details
Keywords: Re-emergence; Passion; Leading Change; Emerging Markets; Apparel and Accessories Industry; Switzerland
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  • January 2016
  • Supplement

Toby Johnson: Leading After School

By: Boris Groysberg and Ryan Raffaelli
Video Supplement for Boris Groysberg's "Toby Johnson" suite of teaching products. View Details
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  • June 2013
  • Supplement

Novozymes/Henrik Meyer, V.P. of Marketing and Business Development, Novozymes

By: Krishna G. Palepu
Video Supplement to the case, "Novozymes: Cracking the Emerging Markets Code." View Details
Keywords: Business To Business Marketing; Emerging Markets; Strategy; Chemical Industry; Industrial Products Industry; China; Denmark
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  • February 2021
  • Tutorial

T-tests: Theory and Practice

By: Michael Parzen, Natalie Epstein, Chiara Farronato and Michael Toffel
This video provides an introduction to hypothesis testing, sampling, t-tests, and p-values. It provides examples of A/B testing and t-testing to assess whether difference between two groups are statistically significant. This video can be assigned in conjunction with... View Details
Keywords: Data Analysis; Data Analytics; Experiment Design; Experimentation; Analytics and Data Science; Analysis
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  • Video

Microfinance in the Classroom

  • 03 Dec 2021
  • Video

Interview Pep Talks: Daniel

  • March 2008 (Revised April 2008)
  • Case

Sony PlayStation 3: Game Over?

By: Elie Ofek
Outlines the challenges faced by Sony with the launch of its PlayStation 3. Information on the 2006 and 2007 holiday seasons and the success of rival consoles is outlined. In addition, the case allows examining the costs and revenues associated with a business model... View Details
Keywords: Business Model; Games, Gaming, and Gambling; Cost; Revenue; Product Launch; Sales; Competition; Hardware; Entertainment and Recreation Industry
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