Personal Services - Publications - Faculty & Research

30 Mar 2023
Blog Post

Breaking Barriers and Building Community: Get to Know the HBS Women’s Student Association (WSA)

my job in finance before HBS, I saw the professional and personal struggles that women, and particularly women of color, face. I’ve strived to help recruit more women into male-dominated places. I am passionate about helping advance... View Details

28 Feb 2017
First Look

First Look at New Research, February 28

use the service but are now discussing whether they should segment the market and focus on a particular type of client. They also wonder whether Augmedix’s current pricing appropriately reflects the value their View Details

Keywords: Sean Silverthorne

April 2000 (Revised May 2000)
Case

Capital One Financial Corporation

By: Bharat N. Anand, Michael G. Rukstad and Christopher Paige

Designed to explore the structure, implementation, and sustainability of an information-based strategy (IBS) undertaken by Capital One during the 1990s. Particular issues of interest are the impact of mass customization on industry structure, the ability to transfer... View Details

Keywords: Competitive Strategy; Customization and Personalization; Industry Structures; Internet and the Web; Innovation Strategy; Knowledge Use and Leverage; Financial Services Industry; United States

Citation

Educators

Purchase

26 Nov 2001
Research & Ideas

How Toyota Turns Workers Into Problem Solvers

focus, setup minimization, etc. The products and services characteristic of our modern economy are far too complex for any one person to understand how they work. It is cognitively overwhelming. Therefore,... View Details

Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto

22 Aug 2005
Research & Ideas

The Hard Work of Failure Analysis

personal responsibility. Evidence of this problem is provided by a study of a large European telecoms company, which revealed that very little learning occurred from a set of large and small failures over a period of twenty years. Instead... View Details

Keywords: by Amy Edmondson & Mark D. Cannon

Web

2022 Reunion Presentations - Alumni

behaviors, and personal decisions. However, leader success depends not only on their ability to make good decisions but also on their ability to help others make wise choices. The approach can also foster more cohesive, empowered... View Details

09 Feb 2021
News

Investing in Entrepreneurship

leadership, modesty, and service to business and society,” added Matt Segneri (MBA 2010), who has served as the Bruce and Bridgitt Evans Executive Director of the Harvard Innovation Labs since early 2020. “His support will be instrumental... View Details

Keywords: Susan Young

Web

Howard E. Cox | Baker Library | Bloomberg Center | Harvard Business School

Whitehead About This Collection Contact Us Special Collections Baker Library Search Search Search Entrepreneurs Resources Persons Howard E. Cox Howard E. Cox, MBA 1969 Greylock Interview conducted in July 2001 Interview conducted in July... View Details

Web

Technology & Operations Management Awards & Honors - Faculty & Research

Elected as a Member of the American Academy of Arts and Sciences in 2024. Amy C. Edmondson : Awarded the 2024 Medal for Distinguished Service by the Teachers College at Columbia University. Kris Johnson Ferreira : "Warnings and... View Details

30 May 2023
News

Finding PRIDE

Edited by Jen McFarland Flint; Illustrations by Anthony Gerace In the late 1970s, a dozen or so gay men found one another at HBS and decided to band together, calling themselves the Alternative Executive Lifestyles group. They posted notices around campus, discreetly... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

Web

Published CSV Cases - Institute For Strategy And Competitiveness

health care insurance industry. Its founder Adrian Gore believed that the company's products needed to not only make money but have a positive impact on society. Using its Vitality Wellness program as its strategic lynchpin, Discovery expanded into other insurance... View Details

Web

Loeb House | About

The Georgian Revival-style, stucco and brick facility has been repurposed several times and was renovated in the 1960s and again in 1985, when it became the first building on campus to be wired for networked personal computers. In 2016... View Details

01 Dec 2022
News

Future Vision

of 2023. It was our first time gathering in person since the pandemic. Everyone was masked, but the energy in the room—the nerves, the excitement, the happiness—was palpable. That is a moment that I know every one of those students will... View Details

Keywords: Brian Kenny; Educational Support Services; Educational Support Services

14 Jul 2003
Research & Ideas

Understaffed and Overworked: What Now?

accomplish," he says. The toughest thing for most people is initiating this type of discussion, DeLong continues. In his work with professional service firms, he's found that many people would rather work 80 hours per week than hold... View Details

Keywords: by Paul Michelman

Web

Drug & Alcohol Policy | About

Wellness and Health Promotion within Harvard University Health Services (HUHS). Faculty and staff members can learn about the dangers of substance abuse and get information about treatment and counseling options available to the Harvard... View Details

Web

Privacy Policy & Legal Info | HBS Online

services (the Websites and the services, “Services”). Our Services include Websites and other applications, programs, and Online or mobile products of HBS Online, including the HBS Online Community. Although... View Details

20 Nov 2019
Research & Ideas

It's No Joke: AI Beats Humans at Making You Laugh

data-id=_/AEj4uxRw9JpybYcAgQmw][/div] The computer even beat out the joke recommendations of close friends and spouses, a comedy of human errors that surprised the research team. They figured people would have a better handle on something as subjective and View Details

Keywords: by Dina Gerdeman

Web

Case Studies - Social Impact Collaboratory

bond" (SIB) to the United States. SIBs were a novel, albeit complex financing instrument to allow private investment capital to fund and scale social service providers, wherein government repaid investors based on performance. Tracy... View Details

01 Oct 2013
First Look

First Look: October 1

same-journal and self-cites are excluded. Our results thus suggest that despite potential conflicts of interest faced by editors, personal associations are used to improve selection decisions. August 2013 Marketing Science Complementary... View Details