Hospital To Home - Publications - Faculty & Research

01 Dec 2022
News

The Potential of Business to Improve Lives

When Robin Ely, the Diane Doerge Wilson Professor of Business Administration and the faculty chair of HBS’s Race, Gender, and Equity Initiative, was studying questions of gender and race in organizations in the 1980s, research into building an inclusive economy was “a... View Details

Keywords: April White

January 2015 (Revised March 2015)
Case

Oberoi Hotels: Train Whistle in the Tiger Reserve

By: Ryan W. Buell, Ananth Raman and Vidhya Muthuram

Celebrated as one of the world's premiere luxury hotel brands, Oberoi Hotels attracts and serves some of the most quality-sensitive guests in the world. The case considers the challenge of how an organization, with a standardized service model, can repeatedly delight... View Details

Keywords: Service Quality; Service Management; Service Quality Competition; Customer Management; Customer Service Excellence; Employee Empowerment; Employee Engagement; Employee Training; India; Hospitality; Hotel Industry; Service Delivery; Service Operations; Customer Satisfaction; Employees; Quality; Accommodations Industry; India

Citation

Educators

Purchase

01 Oct 2008
Research & Ideas

How Much Time Should CEOs Devote to Customers?

must get out and meet customers on their home turf—in their homes, on job sites, in their offices. Here the CEO has to set an example. AG Lafley, CEO of Procter & Gamble, reinstituted consumer View Details

Keywords: by John Quelch

15 Dec 2015
Blog Post

One MBA's Path to Boston Consulting Group

people. Lastly, I wanted to build out my consumer packaged goods knowledge that I began building while working at PepsiCo. Consulting felt like the right match but the question became which firm and why. Boston Consulting Group (BCG)... View Details

Keywords: Consulting; Consumer Products / Retail

10 Oct 2023
Blog Post

Policy Drivers for Environmental Justice: What Businesses Need to Know

necessary home improvements. Thus, this funding makes it possible for them to use less energy and be in housing that will better weather the changing climate conditions. The bill also includes allocations... View Details

09 May 2016
Blog Post

What To Know For An International Job Search

may not always appreciate your transferrable skills. If you are an expat returning to your native country after being away for more than five years, home may now seem especially distant as your friends and... View Details

01 Apr 1996
News

Wake-Up Call: Farewell to the American Dream?

University's Wagner School of Public Policy. In The End of Affluence, you write that since 1870, America's productivity - the output of goods and services per hour of work - grew at an average annual rate of 2.25 percent until 1973. Since then, the productivity growth... View Details

24 May 2023
Blog Post

Get to Know Class Day Speaker Adán Acevedo

at HBS but also of the hard work and sacrifice by our loved ones that helped us get here.” Acevedo’s goal in life is to be a multiplier for his parents’ kindness and compassion. As teenagers, they fled the Salvadoran Civil War. Today,... View Details

08 Mar 2012
Research & Ideas

Unplugged: What Happened to the Smart Grid?

better, the system would work well with alternative energy sources such as wind and solar power, unlike the existing energy system, which has a tough time with renewables. Potentially, customers would be able to sell unneeded renewable... View Details

Keywords: by Dina Gerdeman; Energy; Utilities

March 2012
Article

A 2-phase Labeling and Choice Architecture Intervention to Improve Healthy Food and Beverage Choices

By: Anne Thorndike, Lilian Sonnenberg, Jason Riis, Susan Barraclough and Douglas E. Levy

Objectives: We assessed whether a 2-phase labeling and choice architecture intervention increased sales of healthy food and beverages in a large hospital cafeteria. Methods: Phase 1 was a 3-month color-coded labeling intervention (red="unhealthy" yellow="less healthy"... View Details

Keywords: Health; Sales; Change; Food and Beverage Industry

Citation

Find at Harvard

24 Apr 2014
News

Using storytelling to transform the retail experience

stories about the exceptional artisans who craft the jewelry, accessories, items for babies and children, paper goods, and home decor. “The world isn’t about just selling stuff anymore, it’s about knowing your customer really well and... View Details

02 Feb 2017
News

Enabling Everyone in a Community to Contribute

Karen Fonseth (GMP 19, 2015) is CEO of Direct Action in Support of Community Homes (DASCH), a Canadian not-for-profit organization that operates more than 50 residential and outreach programs for children and adults with intellectual and... View Details

10 Jul 2000
Research & Ideas

Cable TV: From Community Antennas to Wired Cities

formal permission—which almost never was granted—before importing distant signals. 8 The FCC's restrictions may have slowed cable's expansion into urban markets, but the overall rate of growth for the industry actually accelerated during the late 1960s. The total... View Details

Keywords: by Thomas R. Eisenmann; Media & Broadcasting; Consumer Products; Entertainment & Recreation

08 Jul 2002
Research & Ideas

How to Fashion Your New E-Business Model

Consumers are looking for the ability to bundle the products they want in a fashion unique to each individual, and the Web will provide this capability .... We believe that vertical portals will do the best... View Details

Keywords: by Lynda M. Applegate

01 Jun 1999
News

Conference Brings Global Perspective to Cape Town

visits to South Africa's Kruger National Park, Victoria Falls in Zimbabwe, or other game reserves on the continent. Reflecting on their experiences at the conference, alumni were enthusiastic. Edward F. ("Ted") Fischer (71st PMD) found... View Details

Keywords: Susan Young

20 Jan 2022
Op-Ed

3 Steps to Help Companies Rebuild Trust During the Pandemic

Washingtonian magazine, said in an opinion piece last May that employees working from home should worry about keeping their jobs. She noted “if the employee is rarely around,” there is a “strong incentive to... View Details

Keywords: by Sandra J. Sucher and Shalene Gupta

16 Dec 2021
News

A Global Alumni Response to the Pandemic

fill the gaps in the production of personal protective equipment (PPE). Many stepped in to fight hunger, provide support for health professionals and frontline workers, deploy technology in new ways that helped communities thrive, and... View Details

Keywords: Margie Kelley

25 Mar 2001
Research & Ideas

Who Wants to Be an Entrepreneur? [Part II]

Kristin S. Rhyne, MBA '99, would have loved to have the problems of reconciling employee priorities and juggling financial plans. Late last May, a year after incorporating Polished, she was still struggling View Details

Keywords: by John S. Rosenberg

01 Apr 2015
Research & Ideas

The Slow, Steady Battle to Fix Cancer Care

payment model undoubtedly simplifies billing matters for the patients, the main impetus is to lower health care costs while simultaneously improving quality of care. In the traditional fee-for-service model, View Details

Keywords: by Carmen Nobel; Health

10 May 2019
News

Bringing Art to the People It Depicts

Kasseem Dean (OPM 50, 2017), known in the music world as Swizz Beatz, was used to seeing Gordon Parks’ photographs in meetings with business partners and at the homes of friends who were not African... View Details

Keywords: photography; Gordon Parks; Museums, Historical Sites, and Similar Institutions; Arts, Entertainment

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