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  • 13 Sep 2011
  • First Look

First Look: September 13

and Competitive Imitation: The Case of Sponsor-Based Business Models Authors:Ramon Casadesus-Masanell and Feng Zhu Abstract We study sponsor-based business model innovations where a firm monetizes its product through sponsors rather than setting prices View Details
Keywords: Sean Silverthorne
  • August 2021
  • Article

(Un)sustainability and Organization Studies: Towards a Radical Engagement

By: Seray Ergane, Subhabrata Bobby Banerjee and Andrew J. Hoffman
In this essay, we trace the evolution of the field of sustainability in management and organization studies and narrate its epistemological twists and turns. Concerned by the current trajectory that tends to diminish a focus on political concerns, we propose a new... View Details
Keywords: Environmental Sustainability; Corporate Social Responsibility and Impact; Perspective; Organizational Change and Adaptation
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  • 15 Oct 2001
  • Research & Ideas

Rethinking E-Leadership

Companies should "always try new things," he emphasizes. "But we have learned to focus on and apply this innovation to our current customers." Updated advice: Make sure that a sizable... View Details
Keywords: by Melissa Raffoni
  • February 2010 (Revised December 2011)
  • Case

Ricoh Company, Ltd.

By: Robert G. Eccles, Amy C. Edmondson, Marco Iansiti and Akiko Kanno
Ricoh, the Japanese copier manufacturer, is committed to reducing its environmental impact to one-eighth of its 2000 levels by 2050. It has already introduced three stages of environmental awareness to its operations, and its recycled copier business broke even in... View Details
Keywords: Environmental Accounting; Financial Reporting; Integrated Corporate Reporting; Investment; Operations; Corporate Social Responsibility and Impact; Environmental Sustainability; Electronics Industry; Manufacturing Industry; Japan
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  • 17 Jul 2007
  • First Look

First Look: July 17, 2007

film rental and return patterns of a sample of online DVD rental customers over a period of four months. We predict and find that people are more likely to rent DVDs in one order and return them in the... View Details
Keywords: Martha Lagace
  • 13 Dec 2006
  • Research & Ideas

Improving Public Health for the Poor

course with HBS professor V. Kasturi Rangan on business serving the so-called "base of the pyramid" sector. Chu says microfinance is one of the few effective responses to poverty that he is aware... View Details
Keywords: by Martha Lagace; Health
  • October 1998 (Revised November 1998)
  • Case

Newman's Own, Inc.

By: James E. Austin
Describes the creation and evolution of this food marketing corporation. All its after-tax profits are donated to charity by Paul Newman, the distinguished actor and social entrepreneur. The company has grown into a $100 million enterprise and donated cumulatively $89... View Details
Keywords: Social Entrepreneurship; Food; Organizations; Corporate Social Responsibility and Impact; Problems and Challenges; Competitive Advantage; Food and Beverage Industry
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  • November 2006
  • Case

Introducing Frequent Flyer Programs

By: Dennis A. Yao
Allows students to explore the value to American Airlines of introducing a frequent flyer program in 1981. View Details
Keywords: Value; Management Analysis, Tools, and Techniques; Mathematical Methods; Game Theory; Competitive Advantage; Programs; Customers; Air Transportation Industry
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  • 17 Apr 2017
  • HBS Case

This Turkish Debt Collector Is Customer-friendly

Debt collectors aren’t perceived as providing great service to debtors.Source: BrianAJackson  On the list of industries known for great customer service, debt collection is far from the top—and may not even... View Details
Keywords: by Michael Blanding; Financial Services
  • 12 Oct 1999
  • Research & Ideas

Rapid Response: Inside the Retailing Revolution

retailers require a rapid response from their suppliers. Indeed, a replenishment delivery time of no more than one to two weeks is now regarded as standard operating procedure. In their book, Hammond and her... View Details
Keywords: by James E. Aisner; Apparel & Accessories; Fashion; Consumer Products; Manufacturing; Retail
  • 24 Mar 2009
  • First Look

First Look: March 24, 2009

authorities will soon deplete their supply. I evaluate a series of possible responses to this shortage: sharing addresses impedes new Internet applications and does not seem to... View Details
Keywords: Martha Lagace
  • 01 Jul 2019
  • What Do You Think?

Are Super Stretch Goals Only for the Very Young?

Fargo., objectives were put in place to broaden the bank’s relationship with its customers. This involved selling existing customers many more products, a goal based on research showing a relationship... View Details
Keywords: by James Heskett
  • March 2018
  • Teaching Note

Making Target the Target: Boycotts and Corporate Political Activity (A) and (B)

By: Nien-hê Hsieh and Victor Wu
Through the challenges facing Target, the case examines the ways in which corporations can become involved in political and legislative debates and processes, ranging from campaign contributions to lobbying. In 2016, Target CEO Brian Cornell must determine how to... View Details
Keywords: Public Opinion; Social Issues; Corporate Social Responsibility and Impact; Mission and Purpose; Problems and Challenges; Laws and Statutes; Rights; Crisis Management; Risk Management; Media; Political Elections; Taxation; Corporate Accountability; Values and Beliefs; Fairness; Diversity; Customers; Communication; Business and Government Relations; Retail Industry; United States
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    Erling Lorentzen

    Keywords: Pulp and Paper
    • 28 May 2008
    • First Look

    First Look: May 28, 2008

    institutional theory, we hypothesize that ratings are particularly likely to spur responses from firms whose legitimacy is threatened—and thus are shamed—by these ratings. We extend existing theory by... View Details
    Keywords: Martha Lagace
    • December 2005 (Revised August 2007)
    • Case

    NewSchools Venture Fund in 2004: At a Crossroads

    By: Stacey M. Childress and Caroline Joan King
    Founded as one of the first venture philanthropy organizations in the United States in 1998, NewSchools Venture Fund brought new investors and new ideas to public education reform. By 2004, the organization and its founder were reassessing their model and their role in... View Details
    Keywords: Business Model; Education; Social Entrepreneurship; Philanthropy and Charitable Giving; Growth and Development Strategy; Corporate Social Responsibility and Impact; United States
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    • 12 Nov 2001
    • Research & Ideas

    Can Religion and Business Learn From Each Other?

    and many responsibilities that aren't from the same person I am at home and in my church on Sunday, and I don't know how to navigate that transition.'" Business is made up of many relationships and... View Details
    Keywords: by Martha Lagace
    • 10 Nov 2015
    • First Look

    November 10, 2015

    collaborating with academic economists and other quantitative social scientists to apply such rigorous methods to the study of public finance. These developments allow for more reliable measurements of the... View Details
    Keywords: Sean Silverthorne
    • 21 Jan 2020
    • Research & Ideas

    Lessons for Retailers from the Rebirth of Indie Bookstores

    down to three main points: Community, Curation, and Convening. Community: As longtime community stalwarts, bookstores have been at the vanguard of the “buy local” movement, pioneering events such as Small-Business Saturday, and making... View Details
    Keywords: by Michael Blanding; Entertainment & Recreation
    • 09 Aug 2016
    • First Look

    August 9, 2016

    earnings growth by 6%. Consistent with the hypothesis that this effect derives from the local demand channel, we find that consumption is less responsive to local labor demand shocks in counties with more... View Details
    Keywords: Sean Silverthorne