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All HBS Web
(1,270)
- News (342)
- Research (709)
- Events (3)
- Multimedia (4)
- Faculty Publications (390)
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- November 1995
- Background Note
Reengineering a Business Process
By: Richard L. Nolan and Thomas H. Davenport
Describes the six steps included in most reengineering initiatives: selecting the processes for reengineering; identifying change enablers; developing a business vision of process objectives; understanding and measuring existing processes; designing and prototyping the...
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Keywords:
Goals and Objectives;
Management Practices and Processes;
Change Management;
Measurement and Metrics
Nolan, Richard L., and Thomas H. Davenport. "Reengineering a Business Process." Harvard Business School Background Note 396-054, November 1995.
- 1993
- Chapter
Framework for Design of the Emerging Global Organization Structure
By: Robert G. Eccles Jr. and Richard Nolan
Keywords:
Globalized Firms and Management;
Organizational Design;
Organizational Structure;
Framework
Eccles, Robert G., Jr., and Richard Nolan. "Framework for Design of the Emerging Global Organization Structure." In Globalization, Technology, and Competition: The Fusion of Computers and Telecommunications in the 1990s, edited by S. P. Bradley, J. A. Hausman, and R. L. Nolan. Boston: Harvard Business School Press, 1993, Korean ed.
- July 2003 (Revised June 2004)
- Case
Managing Business Risk of Information Technology
By: Richard L. Nolan and Robert D. Austin
Sets up a situation in which participants must create presentations that assess the IT risk of a large company.
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Nolan, Richard L., and Robert D. Austin. "Managing Business Risk of Information Technology." Harvard Business School Case 604-004, July 2003. (Revised June 2004.)
- Article
Bridging the Gap Between Stewards and Creators
By: Robert D. Austin and Richard L. Nolan
Austin, Robert D., and Richard L. Nolan. "Bridging the Gap Between Stewards and Creators." MIT Sloan Management Review 48, no. 2 (Winter 2007): 29–36. (Winner of Richard Beckhard Memorial Prize For the most outstanding MIT Sloan Management Review article on planned change and organizational development.)
- Article
In Search of the Next "Killer App"
By: Robert D. Austin and Richard L. Nolan
Keywords:
Online Technology
Austin, Robert D., and Richard L. Nolan. In Search of the Next "Killer App". MIT Sloan Management Review 46, no. 4 (Summer 2005): 96.
- November 2010 (Revised January 2011)
- Case
Computerized Provider Order Entry at Emory Healthcare
By: Richard G. Hamermesh, F. Warren McFarlan, Mark Keil, Andrew Katz, Michael Morgan and David LaBorde
The Computerized Provider Order Entry at Emory Healthcare case presents one hospital system's efforts to implement computerized provider order entry (CPOE) across all of its hospitals and the challenges they faced in doing so. Issues such as standardization of care,...
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Keywords:
Health Care and Treatment;
Information Management;
Management Systems;
Standards;
Service Delivery;
Business Processes;
Organizational Change and Adaptation;
Projects;
Information Technology;
Applications and Software;
Health Industry
Hamermesh, Richard G., F. Warren McFarlan, Mark Keil, Andrew Katz, Michael Morgan, and David LaBorde. "Computerized Provider Order Entry at Emory Healthcare." Harvard Business School Case 311-061, November 2010. (Revised January 2011.)
- April 2007
- Case
The Boeing Company: Moonshine Shop
By: Robert D. Austin, Richard L. Nolan and Shannon O'Donnell
Describes how the "Moonshine Shop," a group of plant-savvy creative generalists, is helping a great industrial company become more innovative. Chronicles the history of the Moonshine Shop, its successes and failures, and describes innovations they've helped put in...
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Keywords:
History;
Business Model;
Saving;
Programs;
Creativity;
Corporate Entrepreneurship;
Research and Development;
Collaborative Innovation and Invention;
Business Processes;
Aerospace Industry
Austin, Robert D., Richard L. Nolan, and Shannon O'Donnell. "The Boeing Company: Moonshine Shop." Harvard Business School Case 607-130, April 2007.
- June 2009 (Revised June 2009)
- Supplement
iPremier (C): Denial of Service Attack (Graphic Novel Version)
By: Robert D. Austin, Richard Nolan and Michael Parent
Describes an IT security crisis, and raises issues of risk management, preparation for crisis, management of crises, computer security, and public disclosure of security risks.
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Keywords:
Safety;
Risk Management;
Information Technology;
Crisis Management;
Information Technology Industry
Austin, Robert D., Richard Nolan, and Michael Parent. "iPremier (C): Denial of Service Attack (Graphic Novel Version)." Harvard Business School Supplement 609-094, June 2009. (Revised June 2009.)
- May 2001 (Revised December 2001)
- Case
Cisco Systems: Building Leading Internet Capabilities
By: Richard L. Nolan and Christina L. Darwall
Cisco has invested in building a leading IT, Internet-based infrastructure. This case describes Cisco's latest efforts to broaden Internet capabilities in the company from 30% to 60% penetration. The strategy is intended to sustain Cisco's double-digit revenue growth...
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Keywords:
Internet and the Web;
Information Technology;
Technological Innovation;
Revenue;
Growth and Development Strategy;
Information Technology Industry
Nolan, Richard L., and Christina L. Darwall. "Cisco Systems: Building Leading Internet Capabilities." Harvard Business School Case 301-133, May 2001. (Revised December 2001.)
- 2005
- Working Paper
Governance in the Information Economy
By: Richard L. Nolan and F. Warren McFarlan
- October 1996
- Case
Union Bank of Switzerland: Strategic Options When Outsourcing ATM Services
By: Richard L. Nolan and Robert S. Borsi
Nolan, Richard L., and Robert S. Borsi. "Union Bank of Switzerland: Strategic Options When Outsourcing ATM Services." Harvard Business School Case 397-013, October 1996.
- 2007
- Book
An Experiment in Fair Value Accounting? The State of the Art in Research and Thought Leadership on Accounting for Life Assurance in the UK and Continental Europe
By: Joanne G Horton, Richard H. Macve and George Serafeim
"Fair value" is currently the central topic of debate in the development of accounting standards. While it has now been defined to mean an exit price in US GAAP, the IASB is still considering its own definition, and some commentators are arguing for versions of entry...
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Keywords:
Transition;
Financial Instruments;
Framework;
Market Entry and Exit;
Insurance;
Revenue Recognition;
Fair Value Accounting;
Standards;
United Kingdom
Horton, Joanne G., Richard H. Macve, and George Serafeim. An Experiment in Fair Value Accounting? The State of the Art in Research and Thought Leadership on Accounting for Life Assurance in the UK and Continental Europe. London, UK: Institute of Chartered Accountants in England and Wales, Centre for Business Performance, 2007.
- Article
A 'Novel' Approach to the Design of an IS Management Course
By: Robert D. Austin, Richard L. Nolan and Shannon O'Donnell
Austin, Robert D., Richard L. Nolan, and Shannon O'Donnell. "A 'Novel' Approach to the Design of an IS Management Course." Communications of the Association for Information Systems 24 (2009).
- September 2009
- Article
The Technology Manager's Journey: An Extended Narrative Approach to Educating Technical Leaders
By: Robert D. Austin, Richard L. Nolan and Shannon O'Donnell
Technology management poses particular challenges for educators because it requires a facility with different kinds of knowledge and wide-ranging learning abilities. We report on the development and delivery of an information technology (IT) management course designed...
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Keywords:
Information Technology;
Management;
Knowledge Use and Leverage;
Business Education;
Multinational Firms and Management;
Entertainment;
Communication;
Curriculum and Courses;
Framework;
Design;
Goals and Objectives;
Learning;
Information Technology Industry
Austin, Robert D., Richard L. Nolan, and Shannon O'Donnell. "The Technology Manager's Journey: An Extended Narrative Approach to Educating Technical Leaders." Academy of Management Learning & Education 8, no. 3 (September 2009).
- 2008
- Other Unpublished Work
Remaking the IT Management Curriculum: A 'Novel' Approach
By: Robert D. Austin, Richard L. Nolan and Shannon O'Donnell
- 2003
- Book
Seizing Strategic IT Advantage in China
By: F. Warren McFarlan, Richard L. Nolan and Guoqing Chen
McFarlan, F. Warren, Richard L. Nolan, and Guoqing Chen. Seizing Strategic IT Advantage in China. Beijing, China: Higher Education Press, 2003, Chinese Mandarin ed. (Available in Chinese Mandarin only.)
- January 2001
- Teaching Note
ZEFER: Building and Positioning an e-Business Consulting Company TN
By: Richard L. Nolan and George Francis Westerman III
- 15 Nov 2011
- First Look
First Look: November 15
an entrant needs to strategically choose whether to reveal its innovation by competing through the new business model or conceal it by adopting a traditional business model. We also show that the value of...
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Keywords:
Sean Silverthorne
- December 1995
- Teaching Note
KPMG Peat Marwick: The Shadow Partner TN
By: Lynda M. Applegate, Richard L. Nolan and Janis Lee Gogan
Teaching Note for (9-492-002).
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