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- Faculty Publications (292)
Show Results For
-
All HBS Web
(2,127)
- People (10)
- News (679)
- Research (1,128)
- Multimedia (5)
- Faculty Publications (292)
- 17 Jun 2011
- HBS Case
KFC’s Explosive Growth in China
crucial social skills for young adults who grew up in single-child households, creates lifelong Yum! Brands customers, and develops a culture of customer service in a country where there was none. The restaurant management program is...
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- 21 Jul 2022
- Research & Ideas
Did Pandemic Stimulus Funds Spur the Rise of 'Meme Stocks'?
boom. Retail investors—who buy shares directly through websites like Robinhood rather than investment firms or employer-sponsored plans—snapped up stocks that appeared to have poorer prospects under traditional metrics. Remember the...
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- 16 Mar 2009
- Research & Ideas
When the Internet Runs Out of IP Addresses
addresses, it will be much harder for them to grow. They have some options, like making more intensive use of the addresses they already have through address sharing (formally, network address translation, or NAT) or perhaps revisiting...
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- 28 Mar 2012
- What Do You Think?
Are Factory Jobs Important to the Economy?
new employment, given the need for significant productivity improvement necessary to reverse the outflow of manufacturing activity from a developed economy. Peter Hogan reminded us that "manufacturers' share of GDP (in the US) has been...
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- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
address concerns, and ultimately get everyone back on the same track to achieve team goals. Team leaders should focus their relaunch in four key areas. Revisit your shared purpose. A relaunch ensures that every team member understands and...
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by Sean Silverthorne
- 18 Feb 2015
- First Look
First Look: February 18
https://cb.hbsp.harvard.edu/cbmp/product/515017-PDF-ENG Harvard Business School Case 715-402 Yara International: Africa Strategy Leading fertilizer producer Yara International demonstrates the concept of creating shared value through the...
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Sean Silverthorne
- 12 Dec 2006
- First Look
First Look: December 12, 2006
people) or not served at all. Third, the products and services they offer are simpler and cheaper than alternatives, but recipients view them as good enough. Fourth, they bring in resources in ways that initially seem unattractive to...
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Martha Lagace
- November 2017
- Teaching Note
Reinventing Best Buy
By: John R. Wells and Gabriel Ellsworth
Teaching Note for HBS No. 716-455.
On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales....
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Keywords:
Best Buy;
Hubert Joly;
Renew Blue;
Showrooming;
Webrooming;
E-commerce;
E-Commerce Strategy;
Online Retail;
Multichannel Retailing;
Omnichannel;
Marketplaces;
Turnaround;
Consumer Electronics;
Consumer Electronics Accessories;
Appliances;
Stores-within-stores;
Store Experience;
Store Size;
Store Pickup;
Store Management;
Delivery;
Delivery Models;
Amazon;
Amazon.com;
Pricing Strategy;
Business Subsidiaries;
Business Units;
Business Growth and Maturation;
Business Model;
For-Profit Firms;
Customer Focus and Relationships;
Customer Satisfaction;
Entertainment;
Film Entertainment;
Games, Gaming, and Gambling;
Music Entertainment;
Television Entertainment;
Theater Entertainment;
Price;
Profit;
Revenue;
Geographic Scope;
Multinational Firms and Management;
Business History;
Cost;
Selection and Staffing;
Reports;
Technological Innovation;
Job Cuts and Outsourcing;
Human Capital;
Leading Change;
Business or Company Management;
Goals and Objectives;
Growth and Development;
Growth and Development Strategy;
Management Teams;
Brands and Branding;
Product Marketing;
Consumer Behavior;
Demand and Consumers;
Media;
Distribution;
Order Taking and Fulfillment;
Distribution Channels;
Infrastructure;
Product;
Service Delivery;
Service Operations;
Organizational Change and Adaptation;
Public Ownership;
Problems and Challenges;
Programs;
Groups and Teams;
Sales;
Salesforce Management;
Strategy;
Adaptation;
Business Strategy;
Competition;
Competitive Advantage;
Competitive Strategy;
Corporate Strategy;
Expansion;
Technology;
Hardware;
Information Technology;
Internet;
Mobile Technology;
Online Technology;
Search Technology;
Software;
Web;
Web Sites;
Wireless Technology;
Resource Allocation;
Service Industry;
Service Industry;
Service Industry;
Service Industry;
Service Industry;
Service Industry;
Service Industry;
Service Industry;
Service Industry;
United States;
Minnesota;
Minneapolis;
Saint Paul;
St. Paul
- 01 Sep 2021
- What Do You Think?
Can We Train for Trust?
with your employees and create processes and standards internally to ensure your products or services are up to standard.” Their model for doing this consists of four elements: Competence: Is the organization good enough at what it does...
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by James Heskett
- 30 Jan 2018
- First Look
January 30, 2018
Sandino Abstract—Many service organizations rely on information sharing systems to boost employee creativity to meet customer needs. We conducted a field experiment in a retail chain, based on a registered...
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Sean Silverthorne
- Web
Design Thinking Course | HBS Online
with finding new ways to make their work impactful and useful for their target audience.” Cebisa Ncube Design Thinking and Innovation Participant Discover frameworks and techniques you can leverage to bring new and innovative products or View Details
- 30 Jul 2018
- Research & Ideas
Why Ethical People Become Unethical Negotiators
always seemed too quick to drill. “He was overtreating my mouth, and it didn’t make sense,” he says. "It’s only in the midst of the negotiation itself that ethical blind spots appear" In service professions, he explains, people...
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by Dina Gerdeman
- 14 Jan 2019
- Op-Ed
These 4 CEOs Created a New Standard of Leadership
value. Through their leadership they encouraged other corporate leaders to embrace this multi-stakeholder approach. Harvard Business School’s Michael E. Porter called this idea “creating shared value” in January 2011. Let’s examine how...
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- 01 Jan 2011
- News
Seth Klarman, MBA 1982
President, The Baupost Group Download Klarman profile (pdf) Return to Alumni Achievement Awards main page TIMELINE 1957 Born, New York City 1979 Joins Mutual Shares full time 1982 Baupost is launched 1990 Creates Klarman Family Foundation...
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- 09 Jan 2020
- Book
Rethinking Business Strategy in the Age of AI
challenges that these digital businesses have to deal with to provide an effective, unbiased service that protects the rights of consumers. And we can learn a lot from this new generation of digital firms as we watch them try to navigate...
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by Dina Gerdeman
- 03 Jan 2023
- What Do You Think?
How Would the Leadership Style of Girl Scouts' Frances Hesselbein Fare Today?
of General Motors because of her skills at turning around a large organization. My colleague Regina Herzlinger, the Nancy R. McPherson Professor of Business Administration at Harvard Business School, knowing that I was preparing materials for a course in View Details
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Re: James L. Heskett
- 30 Mar 2010
- First Look
First Look: March 30
MacCulloch Publication:Chap. 6 in Policymaking Insights from Behavioral Economics, 309-355. Boston: Federal Reserve Bank of Boston, 2009 An abstract is unavailable at this time. Download chapter: http://www.bos.frb.org/economic/conf/BehavioralPolicy2007/chapter6.pdf...
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Sean Silverthorne
- 15 Mar 2016
- First Look
March 15, 2016
Case 516-059 Ocado In 2015, U.K.–based Ocado was the world's largest pure player in the online home-delivery grocery business and was gaining a growing share of the highly competitive U.K. grocery market. Ocado had made heavy investments...
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- 21 Jul 2010
- Research & Ideas
HBS Faculty Debate Financial Reform Legislation
research on financial markets and regulation and who, in many cases, have held leadership positions in the financial sector, think about the bill and its intended (and unintended) consequences? Below, HBS faculty members Robert Steven Kaplan, David A. Moss, Robert C....
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by Staff
- 20 Dec 2010
- Research & Ideas
Panama Canal: Troubled History, Astounding Turnaround
2010 terms, as a share of national income) were scheduled to revert to Colombian ownership in that year. The money to buy them for the new canal effort, then, would have gone to Bogotá instead of the shareholders in the moribund French...
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