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(791)
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Show Results For
- All HBS Web
(791)
- News (132)
- Research (519)
- Events (3)
- Multimedia (1)
- Faculty Publications (102)
- 19 Jun 2007
- First Look
First Look: June 19, 2007
rental customers over a period of four months. We predict and find that people are more likely to rent DVDs in one order and return them in the reverse order when should DVDs (e.g., documentaries) are rented before want DVDs (e.g., action... View Details
Keywords: Martha Lagace
- 16 Dec 2014
- First Look
First Look: December 16
Evidence from Randomized Survey Experiments By: Kuziemko, Ilyana, Michael I. Norton, Emmanuel Saez, and Stefanie Stantcheva Abstract—We analyze randomized online survey experiments providing interactive, customized information on U.S.... View Details
Keywords: Sean Silverthorne
- 10 Jun 2014
- First Look
First Look: June 10
to 67.5% of standard. Customers who observed employees engaged in labor perceived greater effort, appreciated that effort, and valued the service more. Employees who observed customers felt more appreciated... View Details
Keywords: Sean Silverthorne
- 17 Apr 2012
- First Look
First Look: April 17
time compared to the support departments. We suggest that the burden of compensating for the disconnected internal supply chains fell to the service providers because they were the only department that had both the ability to translate View Details
Keywords: Carmen Nobel
- 25 Sep 2007
- First Look
First Look: September 25, 2007
will in fact homogenize consumption patterns, and a few superstar products will emerge as winners in the market place. In this study, using two large customer transactions data sets obtained from an online music service and an online DVD... View Details
Keywords: Martha Lagace
- 18 Jul 2017
- First Look
First Look at New Research and Ideas, July 18, 2017
is to suggest a (preliminary) taxonomy and research agenda for the topic of “firms, crowds, and innovation” and to provide an introduction to the associated special issue. We specifically discuss how various crowd-related phenomena and... View Details
Keywords: Sean Silverthorne
- 20 Mar 2013
- Research & Ideas
How CEOs Sustain Higher-Ambition Goals
Michael Beer and his coauthors at the Center for Higher Ambition Leadership, the executives underscored the importance of higher-ambition goals, including engaging with and developing employee and customer commitment, contributing to the... View Details
Keywords: by Dina Gerdeman
- 19 Sep 2017
- First Look
First Look at New Research and Ideas, September 19
implications of these effects for inventory management. To do that, we analyze data from a leading U.S. retailer who introduced a “ship-to-store” (STS) functionality that allows customers to ship products to their local store free of... View Details
Keywords: Sean Silverthorne
- 09 Jan 2018
- First Look
First Look at New Research and Ideas, January 9, 2018
Aversion in Queues By: Buell, Ryan W. Abstract—This paper investigates whether people exhibit last place aversion in queues and its implications for their experiences and behaviors in service environments. An observational analysis of View Details
Keywords: Sean Silverthorne
- 17 Oct 2012
- Research & Ideas
America Needs a Manufacturing Renaissance
moved its chief technical officer from the United States to China. Because most of its large customers are now in China, Taiwan, and South Korea, it makes sense for the company to do its research close to the factories that use its... View Details
- 01 Sep 2003
- News
Books
failures as well as successes. A final chapter examines how some companies — even whole industries, like integrated circuits — literally have shifted the locus of experimentation to their customers and created billions of dollars of new... View Details
- 14 Mar 2017
- First Look
First Look at New Research, March 14
in Somerville, Massachusetts, Formlabs manufactures 3D printers used to print everything from prototypes and models to jewelry, dental, and sculpture molds. As Formlabs prepares to ship its latest model, the Form 2, Head of Customer... View Details
Keywords: Sean Silverthorne
- 07 Jun 2017
- Research & Ideas
How an African History Scholar Became a Modern Righter of Wrongs
it’s someone in the History Department trying to make sense of the past, or somebody trying to do customer research on widgets in South Africa.” One of the key components of the FIELD course is contextual intelligence—the ability to apply... View Details
Keywords: by Carmen Nobel
- 14 Feb 2005
- Research & Ideas
Desktop Search and Revenue Streams
less likely to switch from a program they have spent time customizing than they are to switch from one search engine to another. "In Web search, it's going to be really easy to always tab over to another search engine," he said.... View Details
Keywords: by Julie Jette
- 17 Sep 2018
- Blog Post
My Summer as a Venture Capitalist
me some standard interview questions, but then they asked, “what do you hope to learn and work on specifically?” I replied, “I want to source deals, see deal diligence, and work on investment theme development – specifically on enterprise... View Details
Keywords: Venture Capital / Private Equity
- 18 Sep 2015
- Blog Post
A Peek Inside Peek Weekend
about – at a time when they’re naturally thinking about the next steps in their lives. Last year Peek Weekend expanded to include men and women, specifically those with a STEM or family business background. However, there was still a... View Details
- 18 Feb 2021
- Blog Post
SIPs in 2021
work and obtain feedback from three coaches. Each team specified areas for which they wanted advice—such as their understanding of the customer problem, their experimentations validating key business assumptions, whether they had... View Details
- 11 Oct 2016
- First Look
October 11, 2016
the immediate removal of superstar artist Taylor Swift's entire catalogue from Spotify's music streaming service. Is it time for Spotify to reconsider the policies that seem to have prompted Swift's catalogue takedown—and specifically the... View Details
Keywords: Sean Silverthorne
- 22 Jun 2021
- Research & Ideas
The COVID-19 Mutiny: When Teams Leave and Take Their Clients
retention, and performance; bad ones have a correspondingly negative effect. Good management is about a specific set of behaviors that hold constant across industries, functions, and national cultures—specifically, these, from Google’s... View Details
- 09 Nov 2010
- First Look
First Look: November 9, 2010
primary customer? Decided whether shareholders, employees, or customers come first? Narrowed down which performance variables to track? Have you set creative boundaries? Are you generating creative tension? Are you promoting cooperation... View Details
Keywords: Sean Silverthorne