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  • Web

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Business History Case Method Project Christensen Center for Teaching & Learning Creating Emerging Markets Crossover Into Business Digital Data Design Institute at Harvard Entrepreneurship (Rock Center) Faculty & Research Global Health View Details
  • Teaching Interest

Managing Global Health: Applying Behavioral Economics to Create Impact (MBA)

Health, and development more broadly, is not something we give to people: it is something they produce themselves, interacting with supply-side and institutional factors. This course trains students to see through the lens of the end-user and to use the levers of... View Details

  • 26 Jan 2023
  • HBS Seminar

Song-Hee Kim, Seoul National University

  • Web

Placement - Doctoral

Patient Role in Health Care Service Delivery Advisors: Michael Chernew , Robert S. Huckman , and Jay W. Lorsch 2020 Lauren Taylor Health Policy (Management), 2020 Placement: New York University, School of... View Details
  • 26 May 2015
  • First Look

First Look: May 26

case examines an exciting new approach to health care that will help care providers identify when hospice services are the appropriate type of View Details
Keywords: Sean Silverthorne
  • June 2010 (Revised December 2019)
  • Case

Piramal e-Swasthya (A): Attempting Big Changes for Small Places - in India and Beyond

By: Rosabeth M. Kanter and Matthew Bird
Anand Piramal and his team sought to "democratize healthcare" in India through the development of a new service delivery model. If Henry Ford could build and deliver cars to everyone in the United States, Piramal thought, then why can't India deliver healthcare to the... View Details
Keywords: Health Care and Treatment; Service Delivery; Social Entrepreneurship; Change Management; Emerging Markets; Health Industry; India
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  • 2013
  • Working Paper

Increased Speed Equals Increased Wait: The Impact of a Reduction in Emergency Department Ultrasound Order Processing Time

By: Jillian Berry Jaeker, Anita L. Tucker and Michael H. Lee
We exploit an exogenous process change at two emergency departments (EDs) within a health system to test the theory that increasing capacity in a discretionary work setting increases wait times due to additional services being provided to customers as a consequence of... View Details
Keywords: Technology; Demand and Consumers; Service Delivery; Health Care and Treatment; Business Processes; Health Industry
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  • Web

Curriculum - MBA

include economic and technological principles underlying digital transformation, identifying and integrating diverse user needs, organizing and leading product and service innovation initiatives, harnessing crowdsourcing and distributed... View Details
  • December 2015
  • Article

Task Shifting in Surgery: Lessons from an Indian Heart Hospital

By: Budhaditya Gupta, Robert S. Huckman and Tarun Khanna
We present a case study that illustrates task shifting, the transfer of activities from senior to junior colleagues, in the context of cardiac surgery at the Narayana Health City Cardiac Hospital (NH) in India. The case discusses the factors driving the adoption of... View Details
Keywords: Service Delivery; Rank and Position; Health Care and Treatment; Health Industry; India
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  • 16 Dec 2014
  • First Look

First Look: December 16

Michael E., and Robert S. Kaplan Abstract—Improving provider incentives and reimbursement must become a central component in health care reform. Reimbursement through bundled payments-a single payment that covers all the procedures,... View Details
Keywords: Sean Silverthorne
  • August 2021 (Revised February 2023)
  • Case

Fair Park Covid-19 Mass Vaccination Site (A)

By: Willy Shih
This case is an opportunity to apply the methods of the Toyota Production System (TPS) to the analysis of an everyday service application: administering Covid-19 vaccines. It describes the start-up of a drive-up Covid-19 mass vaccination site at the Texas State Fair... View Details
Keywords: Operations Improvement; Operations And Processes; Toyota Production System; COVID-19 Pandemic; Operations; Service Operations; Health Pandemics; Problems and Challenges; Goals and Objectives; Measurement and Metrics; Health Care and Treatment; Health Industry; United States; Texas
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  • 05 Oct 2009
  • Research & Ideas

The Vanguard Corporation

sense of purpose could use that to guide innovation. One of the exciting parts of SuperCorp and the rise of this company model is that it's actually a way to develop products and services faster, to get more innovation, and to showcase... View Details
Keywords: by Sean Silverthorne
  • 09 Mar 2009
  • Research & Ideas

How to Revive Health-Care Innovation

industry.The challenge that we face—making health care affordable and conveniently accessible to most people—is not unique to health care. Almost every industry began with services and products that were so... View Details
Keywords: by Clayton M. Christensen, Jerome H. Grossman, M.D. M.D. & Jason Hwang; Health
  • Web

Lifelong Learning - Alumni

Career Management Climate Change Diversity and Inclusion Economy, Government Entrepreneurship Finance and Operations Governance and Boards Happiness, Purpose and Meaning Health Care Management and Leadership Marketing and Communications... View Details
  • 28 Jun 2010
  • HBS Case

Cincinnati Children’s Hospital Medical Center

Technology and Operations Management course (TOM), the case offers valuable takeaways for future managers of any complex service organization. "It's a good TOM case in that it includes hard numbers and rigorous analysis,"... View Details
Keywords: by Julia Hanna; Health
  • 25 Jul 2017
  • First Look

First Look at New Research and Ideas: July 25, 2017

fact that despite careful attention to the importance of neighborhood priority, Boston’s implementation of its 50-50 reserve–open seat split was nearly identical to the outcome of a counterfactual system without any reserves. Transparency... View Details
Keywords: Carmen Nobel
  • 26 Jun 2012
  • First Look

First Look: June 26

MaterialsCancer Treatment Centers of America®: Scaling the Mother Standard® of Care Rosabeth Moss Kanter and Matthew BirdHarvard Business School Case 312-073 The CEO of a private and growing national network of specialty View Details
Keywords: Sean Silverthorne
  • Web

Accounting & Management - Faculty & Research

Help Cut Costs. They Just Need the Right Incentives. By: Susanna Gallani and Derek A. Haas Health care organizations have long tried to enlist physicians in their effort to control or reduce costs. One effective means for doing so is to... View Details
  • March 2016
  • Case

Tenet Healthcare and Conifer Health Solutions

By: Robert F. Higgins and Jeet Guram
This case explores the relationship between Tenet Healthcare, the third largest for-profit hospital chain, and its subsidiary Conifer Health Solutions, a health services company. Conifer's IT programs help healthcare providers with revenue cycle management and... View Details
Keywords: Healthcare; Health Solutions; Business Subsidiaries; Growth Management; Health Care and Treatment; Information Technology Industry; Health Industry; Texas
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  • 04 Mar 2024
  • What Do You Think?

Do People Want to Work Anymore?

who run a Michelin-starred restaurant. As I described in last month’s column, their strategy is to create a fine dining experience with less than half the people they employed at their previous restaurant. It requires careful hiring of... View Details
Keywords: by James Heskett