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Show Results For
-
All HBS Web
(8,296)
- People (17)
- News (1,256)
- Research (4,958)
- Events (17)
- Multimedia (78)
- Faculty Publications (3,543)
- February 2010 (Revised May 2010)
- Case
Jet Propulsion Laboratory
By: Robert S. Kaplan and Anette Mikes
The case, in a non-profit project-oriented setting, introduces fundamental risk management principles and processes that are easily applicable to private sector settings. Gentry Lee, senior systems engineer and de-facto chief risk officer, is applying a new...
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Keywords:
Budgets and Budgeting;
Governance;
Leadership;
Management Practices and Processes;
Management Systems;
Risk Management;
Projects;
Aerospace Industry;
United States
Kaplan, Robert S., and Anette Mikes. "Jet Propulsion Laboratory." Harvard Business School Case 110-031, February 2010. (Revised May 2010.)
- April 2001 (Revised August 2001)
- Case
Strategic Planning at Sun Life
Describes the firm's strategic planning activities and focuses on the challenge of developing processes that enable the firm to improve the core business as well as processes that foster the creation of promising new business opportunities.
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Keywords:
Strategic Planning
Roberto, Michael. "Strategic Planning at Sun Life." Harvard Business School Case 301-084, April 2001. (Revised August 2001.)
- Article
What Evolution Can Teach Us About Innovation
By: Noubar Afeyan and Gary P. Pisano
Many people believe that the process for achieving breakthrough innovations is chaotic, random, and unmanageable. But that view is flawed, the authors argue. Breakthroughs can be systematically generated using a process modeled on the principles that drive evolution in...
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Keywords:
Breakthrough Innovation;
Variance Generation;
Selection Pressure;
Emergent Discovery;
Innovation and Invention;
Value Creation;
Innovation Leadership
Afeyan, Noubar, and Gary P. Pisano. "What Evolution Can Teach Us About Innovation." Harvard Business Review 99, no. 5 (September–October 2021): 62–72.
- October 2003 (Revised November 2003)
- Module Note
Organizing to Learn Module Note
By: Amy C. Edmondson
Teaches a framework for managing in dynamic or uncertain organizational contexts, designed for either MBA or Executive Education courses. Offers a new perspective on how managers can help stimulate and guide a collective learning process in their organizations. The...
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Edmondson, Amy C. "Organizing to Learn Module Note." Harvard Business School Module Note 604-031, October 2003. (Revised November 2003.)
- 31 Mar 2008
- HBS Case
JetBlue’s Valentine’s Day Crisis
gone through this," Huckman says. "There are many ways for a growing company to improve; going through a crisis is not necessarily the easiest path to take, but it does force an organization to evaluate its operating processes...
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- 2023
- Chapter
Organizational Development
By: Min Basadur, Tim Basadur and Goran Calic
Our review of the field of Organizational Development (OD) reveals an extensive range of tools which attempt to help organizations improve performance. We believe that OD should be studied differently: As a continuous process of change-making or innovation. How this...
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Keywords:
Change;
Cognition and Thinking;
Creativity;
Organizational Change and Adaptation;
Innovation and Management
Basadur, Min, Tim Basadur, and Goran Calic. "Organizational Development." Chap. 17 in Handbook of Organizational Creativity: Leadership, Interventions, and Macro Level Issues. Second Edition by Roni Reiter-Palmon and Sam Hunter, 239–255. Academic Press, 2023.
- January 2023 (Revised August 2023)
- Case
Nick Saban: Embracing 'The Process' of Sustaining Success
By: Ranjay Gulati and Eppa Rixey
Nick Saban, head coach of the University of Alabama football team from 2007-2022, fielded teams that won 183 of 208 games (88%), including a record-tying six national championships. Saban’s approach to coaching, known to many as “The Process,” and the consistent...
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Keywords:
Purpose;
Leadership And Managing People;
Football;
Recruiting;
Talent Acquisition;
Talent And Talent Management;
Talent Development And Retention;
Organization Change And Adaptation;
Organizational Behavior;
Sports;
Leadership;
Leadership Development;
Organizational Culture;
Organizational Change and Adaptation;
Sports Industry;
United States
- April 2003
- Module Note
Design and Management of Health Care Delivery Processes, The
By: Richard M.J. Bohmer
Discusses the design and management of clinical processes in health care. Presents a framing of the clinical process as a problem-solving process that fundamentally involves learning along two dimensions and at least two levels. The two dimensions are: 1) learning in...
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Keywords:
Management Analysis, Tools, and Techniques;
Service Delivery;
Management Practices and Processes;
Learning;
Health Care and Treatment;
Health Industry
Bohmer, Richard M.J. "Design and Management of Health Care Delivery Processes, The." Harvard Business School Module Note 603-107, April 2003.
- September 2013
- Exercise
An Exercise in Designing a Travel Coffee Mug
By: Elie Ofek and Michael Norris
In recent years design has emerged as a critical factor in the success of many new products. This case exercise provides a hands-on way to experience the design process and offers a structured approach for incorporating key considerations that can aid in effective...
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Keywords:
New Product Development;
Innovation;
Market Research;
Competitive Positioning;
Design;
Product Development;
Consumer Products Industry
Ofek, Elie, and Michael Norris. "An Exercise in Designing a Travel Coffee Mug." Harvard Business School Exercise 514-042, September 2013.
- July 2020
- Background Note
Leadership for Change: Seven Enduring Skills for Experienced and Aspiring Change Leaders
Leaders use seven leadership skills in conceiving and managing change projects, whether innovations in established organizations, culture and process changes, or entrepreneurial ventures for industry or social change. The skills leaders need are different at various...
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Kanter, Rosabeth Moss. "Leadership for Change: Seven Enduring Skills for Experienced and Aspiring Change Leaders." Harvard Business School Background Note 321-019, July 2020.
- September 2010 (Revised November 2010)
- Case
J.P. Morgan Private Bank: Risk Management during the Financial Crisis 2008-2009
By: Anette Mikes, Clayton S. Rose and Aldo Sesia
Mary Erdoes, the CEO of JP Morgan's asset management business, and three colleagues provide insights into risk management issues faced by the firm's private bank during the financial crisis in 2008–2009. The case provides perspective on the philosophy with which they...
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Keywords:
Judgments;
Financial Crisis;
Globalized Firms and Management;
Management Analysis, Tools, and Techniques;
Risk Management;
Mathematical Methods;
Banking Industry;
United States
Mikes, Anette, Clayton S. Rose, and Aldo Sesia. "J.P. Morgan Private Bank: Risk Management during the Financial Crisis 2008-2009." Harvard Business School Case 311-003, September 2010. (Revised November 2010.)
- May 2006
- Exercise
Improving Performance: Boat Building Exercise
By: Steven C. Wheelwright and Kerry Herman
Provides a framework for team problem solving and process improvement following concepts widely attributed to Toyota Motor Co.
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Wheelwright, Steven C., and Kerry Herman. "Improving Performance: Boat Building Exercise." Harvard Business School Exercise 606-147, May 2006.
- 10 Aug 2017
- News
Pal’s Sudden Service: Taking Fast Food to the Next Level
- 2010
- Chapter
Identity-Based Leader Development
By: Scott Snook, Herminia Ibarra and Laura Ramo
Despite the wealth of managerial and scholarly attention paid to leadership development, only recently has a new perspective emerged that explicitly links leadership and identity. Research and theorizing on leadership development have yet to specify the processes that...
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Keywords:
Leadership Development;
Identity;
Transition;
Transformation;
Perspective;
Managerial Roles;
Business Processes;
Personal Development and Career
Snook, Scott, Herminia Ibarra, and Laura Ramo. "Identity-Based Leader Development." Chap. 22 in Handbook of Leadership Theory and Practice, edited by Nitin Nohria and Rakesh Khurana, 657–678. Harvard Business Press, 2010.
- December 2001 (Revised February 2006)
- Background Note
An Options-led Approach to Making Strategic Choices
By: Jan W. Rivkin
Summarizes some of the pitfalls of conventional strategic planning processes and proposes an alternative approach to making strategic choices.
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Rivkin, Jan W. "An Options-led Approach to Making Strategic Choices." Harvard Business School Background Note 702-433, December 2001. (Revised February 2006.)
- Dec 07 2020
- Brochure
Considering attending a program at HBS?
- November 2000 (Revised November 2002)
- Case
Activity-Based Management at W.S. Industries (A)
By: V.G. Narayanan and Sanjay Pothen
W.S. Industries undertakes the design and implementation of an activity based costing (ABC) system, and the ABC information empowers workers to make process improvement decisions. Workers' incentive pay is tied to cost savings from process improvements.
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Keywords:
Activity Based Costing and Management;
Motivation and Incentives;
Performance Evaluation;
Organizational Change and Adaptation;
Knowledge Management;
Energy Industry;
India
Narayanan, V.G., and Sanjay Pothen. "Activity-Based Management at W.S. Industries (A)." Harvard Business School Case 101-062, November 2000. (Revised November 2002.)
- December 2003 (Revised August 2006)
- Case
Malden Mills (A)
By: Nitin Nohria, Thomas R. Piper and Bridget Gurtler
CEO Aaron Feuerstein of Malden Mills decided to pay idled workers after a massive fire at his mill in 1995. Focuses on the decisions made post-fire and the rebuilding process and eventual bankruptcy of the company. Also outlines creditors' struggle to decide whether to...
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Keywords:
Wages;
Situation or Environment;
Ethics;
Financing and Loans;
Resignation and Termination;
Employees;
Insolvency and Bankruptcy;
Manufacturing Industry;
Massachusetts
Nohria, Nitin, Thomas R. Piper, and Bridget Gurtler. "Malden Mills (A)." Harvard Business School Case 404-072, December 2003. (Revised August 2006.)
- September 2004 (Revised June 2005)
- Case
Otis Elevator: Accelerating Business Transformation with IT
By: F. Warren McFarlan and Brian DeLacey
Focuses on a major transformation of Otis Elevator's infrastructure. Led by the CEO, this transformation represents a remarkable long-term reengineering of all the processes of the firm to drive its operating costs down and service image up. The transformation is the...
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Keywords:
Transformation;
Cost Management;
Infrastructure;
Business Processes;
Organizational Change and Adaptation;
Information Technology
McFarlan, F. Warren, and Brian DeLacey. "Otis Elevator: Accelerating Business Transformation with IT." Harvard Business School Case 305-048, September 2004. (Revised June 2005.)
- January 2019
- Case
Accenture's Code of Business Ethics
By: Eugene Soltes
Leaders of Accenture’s compliance and ethics program are seeking to design a new code of business ethics for its global workforce of over 400,000 employees. The case explores the decision-making process that went into the design process and ultimately how they created...
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Soltes, Eugene. "Accenture's Code of Business Ethics." Harvard Business School Case 119-049, January 2019.