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Show Results For
- All HBS Web
(840)
- News (185)
- Research (543)
- Events (7)
- Multimedia (1)
- Faculty Publications (169)
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
your biggest buckets of cost and rethinking those strategically in ways that give your customers something they value," notes Frei, the UPS Foundation Professor of Service Management at Harvard Business School. Morriss (HBS MBA '04),... View Details
- 26 Nov 2013
- First Look
First Look: November 26
amplify investors' chasing of past returns rather than facilitate the processing of useful information in fund portfolios. Fund managers exploit this behavior by purchasing media-covered past winners at reporting dates, a strategy most... View Details
Keywords: Sean Silverthorne
- 13 Mar 2018
- News
Leadership Lessons from the “Lone Survivor” Mission
was that decision received? Brady: It was mixed. Some of the more experienced soldiers knew that this was a very risky endeavor, and that we had to be strategic about how we thought about this opportunity. And we didn't want to compound... View Details
- 18 Dec 2007
- First Look
First Look: December 18, 2007
software modules and in another case conferred distinct strategic advantages on a firm (by permitting substitution of an at-risk software module without substantial change to the rest of the system). The experiment supports our hypothesis... View Details
Keywords: Martha Lagace
- 17 Mar 2015
- First Look
First Look: March 17
By: Short, Jodi L., Michael W. Toffel, and Andrea R. Hugill Abstract—Outsourcing firms seeking to avoid reputational spillovers that can arise from dangerous, illegal, and unethical behavior at supply chain factories increasingly rely on... View Details
Keywords: Sean Silverthorne
- 07 Feb 2012
- First Look
First Look: February 7
pressure increases, team members begin to over-rely on general expertise while discounting domain-specific expertise, leading to suboptimal performance. I use longitudinal qualitative case studies to explore the underlying behavioral... View Details
Keywords: Sean Silverthorne
- 13 Oct 2003
- Research & Ideas
Negotiating Challenges for Women Leaders
saying, you know, there's a behavioral explanation to this as well. We want to make clear: this is not to blame women. Our perspective is that, instead of waiting for the tectonic plates of society to shift, we would rather ask what we... View Details
Keywords: by Martha Lagace
- 02 May 2000
- Research & Ideas
Leading Professional Service Firms
firms. The faculty are drawn from Harvard Business School's Organizational Behavior and Service Management groups and have expertise researching professional service industries, providing consulting services to major firms, and in some... View Details
- 11 Apr 2017
- First Look
First Look at New Research, April 11
forthcoming Journal of Accounting & Economics Career Concerns of Banking Analysts By: Horton, Joanne, George Serafeim, and Shan Wu Abstract—We study how career concerns influence banking analysts' forecasts and how their forecasting View Details
- 01 Jun 2018
- News
The Long Run
creating a strategic plan to address the crisis, with the Department of Public Health leading the effort. A two-day meeting to gather information from stakeholders, including state legislators and public health officials, kick-started the... View Details
- 21 Oct 2014
- First Look
First Look: October 21
Publications October 2014 Harvard Business Review Press Aligning Strategy and Sales: The Choices, Systems, and Behaviors That Drive Effective Selling By: Cespedes, Frank V. Abstract—There are many books that provide strategy advice and... View Details
Keywords: Sean Silverthorne
- 06 Feb 2018
- First Look
First Look at New Research and Ideas: February 6, 2018
https://www.hbs.edu/faculty/Pages/item.aspx?num=53786 forthcoming Strategic Management Journal Scope versus Speed: Team Diversity, Leader Experience, and Patenting Outcomes for Firms By: Choudhury, Prithwiraj, and Martine R. Haas... View Details
- 17 Mar 2015
- Research & Ideas
Where Did My Shopping Mall Go?
problem. Some have suggested taxing ecommerce to blunt its growth, but it is likely too late to change behaviors that have been engrained over the last decade. An abandoned escalator in an abandoned shopping mall.... View Details
- 05 May 2009
- First Look
First Look: May 5, 2009
As a robustness check, we examine the behavior of channel enthusiasts, who concentrate transactions among specific channels. Relative to more diversified customers, we find that self-service enthusiasts in low switching cost channels... View Details
Keywords: Martha Lagace
- 23 Feb 2011
- First Look
First Look: Feb. 23
leads to the possibility of strategic delay by decision participants who differ in their preferences and are limited by the resources they can allocate to influence decisions. We focus on sources of delay caused by the View Details
Keywords: Sean Silverthorne
- 01 Mar 2014
- News
Innovation: Crowdfunding College Costs
model has evolved since its launch. "We used to charge a transaction fee, but moved away from that for strategic reasons," Cordero says. "Now it's simply about customer acquisition and building a community." (Still, GradSave is currently... View Details
- 06 Nov 2012
- First Look
First Look: November 6
Actions That Benefit Others Authors: F. Gino, S. Ayal, and D. Ariely Publication: Journal of Economic Behavior & Organization (forthcoming) Abstract In three experiments, we propose and find that individuals cheat more when others can... View Details
Keywords: Sean Silverthorne
- Web
2018 Symposium - Race, Gender & Equity
Findings Harvard Business School Tony Mayo presents "AASU50 Research Findings" at the 2018 Gender and work Symposium. Tony Mayo also serves as the Director of the Harvard Business School Leadership Initiative. He currently teaches Leadership and Organizational View Details
- 18 Oct 2011
- First Look
First Look: October 18
creativity is a better predictor of unethical behavior than intelligence (Experiment 1). In addition, we find that participants who were primed to think creatively were more likely to behave dishonestly than those in a control condition... View Details
Keywords: Sean Silverthorne
- 21 Feb 2012
- Research & Ideas
Leadership Program for Women Targets Subtle Promotion Biases
behaviors can be seen as abrasive instead of assertive, arrogant instead of self-confident, and self-promoting instead of entrepreneurial. These perceptions can hold women back. "We cannot just tell women that if they want to take... View Details
Keywords: by Maggie Starvish