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  • 23 Jul 2014
  • Lessons from the Classroom

Innovation Is Magic. Really

When business executives create innovative products or services, they often look to impress their customers by delivering an experience more meaningful, more delightful, than possibly expected. A true "wow!" moment. And Harvard Business School Professor Stefan Thomke... View Details
Keywords: by Dina Gerdeman; Consumer Products
  • 19 May 2015
  • First Look

First Look: May 19

(A) Hospital for Special Surgery, a focused factory for orthopedics and joint disease, is contemplating various growth options: further growth in the United Kingdom's National Health Services, management of hospitals in the United States,... View Details
Keywords: Sean Silverthorne
  • 20 Sep 2006
  • Research & Ideas

The Power of Ordinary Practices

workers who are carrying out the work of the organization. In my research we look at how entrepreneurs and executives can think about the day-by-day management of those people in the trenches, since they determine, to a large extent,... View Details
Keywords: Re: Teresa M. Amabile
  • 21 Jul 2003
  • Research & Ideas

Don’t Get Buried in Customer Data—Use It

With the advent of customer relationship management (CRM) in the late 1990s, companies came to believe that by using technology to tailor their offerings to individual consumers' needs, customer loyalty—and company profits—would... View Details
Keywords: by Jean Ayers
  • 26 Aug 2013
  • Lessons from the Classroom

Built for Global Competition from the Start

Thanks to the Internet, entrepreneurs are no longer confined to a local geography when building a new business—the world can be their market from day one. But building a startup as a global business requires managers with skills and... View Details
Keywords: by Kim Girard; Education
  • 20 Nov 2012
  • Working Paper Summaries

Pay Harmony: Peer Comparison and Executive Compensation

Keywords: by Claudine Gartenberg & Julie Wulf
  • Web

Employment Data Trends

Function 2019 2020 2021 2022 2023 Business Development 9% 5% 6% 7% 6% Consulting 22% 26% 25% 26% 26% Finance 29% 32% 33% 33% 33% Corporate Finance 1% 1% 0% 0% 0% Investment Banking / Sales & Trading 3% 3% 4% 3% 3% Investment View Details
  • January 2010 (Revised March 2013)
  • Case

HubSpot: Lower Churn through Greater CHI

By: F. Asis Martinez Jerez, Thomas Steenburgh, Jill Avery and Lisa Brem
HubSpot, a web marketing startup is under pressure from VCs to rapidly acquire new customers and to maintain a low level of customer churn. In the case, students explore the drivers of customer churn and uncover opportunities to increase customer retention across the... View Details
Keywords: Business Startups; Customer Relationship Management; Customer Satisfaction; Customer Value and Value Chain; Forecasting and Prediction; Consumer Behavior; Happiness; Consulting Industry
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  • 14 Feb 2023
  • Research & Ideas

When a Vacation Isn’t Enough, a Sabbatical Can Recharge Your Life—and Your Career

His research comes at a time when an increasing number of people report being worn out on the job, with 43 percent of middle managers reporting burnout in the US and 70 percent of C-suite workers considering quitting to search for jobs... View Details
Keywords: by Michael Blanding
  • Web

Organizational Behavior - Faculty & Research

Care Re: Jon M. Jachimowicz 23 Jul 2024 Transforming the Workplace for People with Disabilities Re: Lakshmi Ramarajan 09 Jul 2024 Are Management Consulting Firms Failing to View Details
  • 2022
  • Book

하트 오브 비즈니스 미래의 비즈니스를 위한 안내서

By: Hubert Joly and Caroline Lambert
A remarkable turnaround by a leader with a remarkable philosophy: Find your noble purpose. Put people at the center. Unleash human magic.
"It was fall in Minnesota. It was getting cold and we were supposed to die." This is how Hubert Joly describes the early,... View Details
Keywords: Capitalism; Leadership; Mission and Purpose; Business and Stakeholder Relations; Leading Change
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  • 2022
  • Book

商业的核心 新时代的企业经营原则 世界500强百思买前掌门人作品 贝佐斯推荐

By: Hubert Joly and Caroline Lambert
A remarkable turnaround by a leader with a remarkable philosophy: Find your noble purpose. Put people at the center. Unleash human magic.
"It was fall in Minnesota. It was getting cold and we were supposed to die." This is how Hubert Joly describes the early,... View Details
Keywords: Capitalism; Leadership; Mission and Purpose; Business and Stakeholder Relations; Leading Change
Related
  • Web

Research Services - Faculty & Research

management. Services include fact checking, literature reviews, data source consultation and purchasing as well as data manipulation and analysis. HBS also hosts the world’s preeminent collection of unique Historical Collections related... View Details
  • 16 Feb 2024
  • Research & Ideas

As AI Upends Recruiting, Job Seekers Need a Waze App for Careers

overhaul of how policymakers, educators, and employers devise, construct, and manage career pathways, which are the routes aspiring workers take as they graduate from education and training to gainful employment. A white paper from the... View Details
Keywords: by Rachel Layne; Information Technology; Technology
  • Career Coach

Yiwei Zhao

Yiwei enjoys helping students explore opportunities in the following industries: Technology (big tech and growth-stage tech), self-driving cars, AI/ML, and consulting; and functions: product operations, product management, program management, chief of staff, economic... View Details
  • 2022
  • Book

O Coração do Negócio Os princípios de liderança e a chave para o sucesso

By: Hubert Joly and Caroline Lambert
A remarkable turnaround by a leader with a remarkable philosophy: Find your noble purpose. Put people at the center. Unleash human magic.
"It was fall in Minnesota. It was getting cold and we were supposed to die." This is how Hubert Joly describes the early,... View Details
Keywords: Capitalism; Leadership; Mission and Purpose; Business and Stakeholder Relations; Leading Change
Related
  • Career Coach

Madison Whitt

from large tech companies like SpaceX and Apple to small startups to management consulting firms. She’s excited to help with interview preparation, resume and cover letter reviews, and networking. Employment... View Details
  • Web

Latin America - Global

Merck and senior consultant at McKinsey & Co., serving as global Practice Manager for the Business Technology Office Health Care Practice. She holds a degree in economics from the Argentine Catholic... View Details
  • 12 May 2021
  • Book

The Hard Truth About Being a CEO

Click to watch. David Fubini has never been a CEO of a major corporation, but during his 34-year career as a senior director at consulting firm McKinsey, he had ample opportunity to work closely with and observe CEOs and leaders of all... View Details
Keywords: by Michael Blanding
  • Web

Christensen Center for Teaching & Learning

execution as the instructor moves through time from pre-class arrival, to the opening, through sequences of questioning, listening, and responding, to transitions and, ultimately, to the closing of the class. Discussion Management... View Details