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Show Results For
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All HBS Web
(10,788)
- People (21)
- News (2,320)
- Research (6,649)
- Events (50)
- Multimedia (102)
- Faculty Publications (4,534)
- 17 Jun 2015
- Lessons from the Classroom
Excellence Comes From Saying No
School Professor Frances Frei has explored that question for years in the retail realm, culminating in her 2012 book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business. This past...
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by Michael Blanding
- 01 Nov 2022
- What Do You Think?
Why Aren’t Business Leaders More Vocal About Immigration Policy?
Contact? Managers understand but are still assessing the need for face-to-face (f2f) contact. Various hybrid working arrangements along with making precious f2f time more effective are the answer. That’s the sense I get from responses...
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by James Heskett
- 01 Jun 2022
- News
The Exchange: Same Great Price, Now with Fewer Chips
health preferences and tastes. Some customers may prefer smaller portions. Meanwhile, the prices for certain organic foods and things like wild-caught fish seem to be going up in a very transparent way, and...
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- 02 Aug 2020
- What Do You Think?
Is the 'Experimentation Organization' Becoming the Competitive Gold Standard?
Korrawin SUMMING UP Will Digital Experimentation Take Hold in Industies Outside High Tech? The several responses to this month’s column generally were favorable to the notion...
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- 01 Feb 2002
- News
It's academic. (Not!)
dollars in lost sales and customer goodwill. Ton is currently working with a nationwide chain to estimate the magnitude of this problem and identify its drivers. "We have found large and systematic variation...
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- 05 Nov 2021
- Op-Ed
Is the Business World Finally Ready for the Wisdom of Shibusawa?
Eiichi Shibusawa continues to gain influence in Japan—even though he died almost a century ago. Japan’s government announced earlier this year that the 19th century business leader would be the face on 10,000 yen ($90) bank notes—the highest value denomination in...
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- 01 Jan 2011
- News
Karen Gordon Mills, MBA 1977
with a portfolio of more than $90 billion in loan guarantees, the SBA is responsible for ensuring that 23 percent of all government contracts are awarded to small businesses. "That's $100 billion dollars a...
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- 24 Feb 2020
- Research & Ideas
The Hidden Vulnerabilities of Open Source Software
million, of secure web servers on the internet and allowed numerous data breaches, including the theft of 4.5 million medical records from a large hospital chain. In response to Heartbleed, the Linux...
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- Web
Richard P. Melnick | About
Richard P. Melnick Chief Financial Officer Bio Rick joined HBS in 1992 and has been the Chief Financial Officer since 2003. He has overall responsibility for the School’s $1 billion operating budget that includes the MBA, Doctoral and...
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- Web
Sarah McConville | About
HBP’s annual revenues exceed $300 million and its offerings reach nearly 13 million faculty, students, and professionals globally. As Co-President, Sarah partners with Ellen Desmarais to lead vision, strategy, and financial performance of...
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- Web
2024 Reunion Presentations - Alumni
a software company that encourages households to reduce their energy consumption. From Opower's earliest days, its managers utilized experiments to amplify their environmental impact and enhance View Details
- 30 Jun 2021
- In Practice
The Harvard Business School Faculty Summer Reader 2021
What’s on HBS faculty members’ reading list for summer 2021? Which books are most meaningful to them and why? Below, faculty share their top picks, ranging from biographies and memoirs to their colleagues’ latest works. Julia Austin: Social justice and the Obamas I...
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by Kathryn Haviland
- Web
MBA Program - Alumni
the School is preparing future leaders for the demands of an ever-changing world. HBS Pilots First Impact Investing Fund HBS’s first student-run Impact Investing Fund focuses on local BIPOC-led and -owned small businesses that have limited access View Details
- 12 Mar 2018
- Op-Ed
Op-Ed: Why BlackRock CEO Larry Fink Is Not a Socialist
benefit all of their stakeholders, including shareholders, employees, customers, and the communities in which they operate.” This position sharply contrasts to Nobel Prize-winning economist Milton Friedman’s famous 1970 article, The...
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- Web
Frequently Asked Questions - Research Computing Services
the best way to contact RCS? The research inbox ( research@hbs.edu ) is the most prevalent method of contacting RCS and is recommended as it facilitates matching the request to the person on the team best...
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- 26 Jan 2024
- Blog Post
Career Advice from the Guests of the HBS Climate Rising Podcast
The HBS Business and Environment Initiative launched the Climate Rising podcast in 2019 to elicit insights from leaders working at the intersection of business and climate change. The podcast is particularly valuable for those seeking...
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- 03 Jan 2011
- Research & Ideas
Most Popular Articles of 2010
to Customer Service Is your enterprise resilient or rigid? In this Q&A, HBS professor Ranjay Gulati, an expert on leadership, strategy, and organizational issues in firms, describes how companies can...
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by Staff
- 23 May 2018
- News
Claudio L. Haddad, OPM 12, 1987
think you are right, and then you find out you are wrong,” he says. It is a typical response from Claudio Haddad, who has channeled his own enthusiasm and open-mindedness into remarkable accomplishments that improve the lives of...
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Susan Young
- 06 Jun 2012
- What Do You Think?
Is Something Wrong with the Way We Work?
increasingly have an expectation of reaching their attorneys at any hour of the day (or night) and getting responses in near-real time," he writes. "Reaching across time zones to contact someone is...
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