Responsibilities To Customers - Publications - Faculty & Research

10 Nov 2003
Research & Ideas

A Fast Start on Your New Job

responsibility for preserving the vitality of a successful organization and taking it to the next level. Put another way, in realignments you have to reinvent the business; in... View Details

Keywords: by Martha Lagace

06 Sep 2005
Research & Ideas

The Best Place for Retirement Funds

size means that analysis using the survey has much more precision than would otherwise be the case. The survey has an incredibly high response rate. Somehow, people are very responsive View Details

Keywords: by Ann Cullen

20 Sep 2012
Research & Ideas

US Competitiveness at Risk

competitiveness. To the contrary, that's an indicator that we have to choose between being able to sell our products to View Details

Keywords: Re: Michael E. Porter & Jan W. Rivkin

29 Sep 2008
Research & Ideas

Financial Crisis Caution Urged by Faculty Panel

responses that was universal across all firms was to deploy more of their own capital to seek higher returns. Derivative, mortgage, and private equity markets, View Details

Keywords: by Martha Lagace; Financial Services

06 Dec 2013
Op-Ed

HBS Faculty Remember Nelson Mandela

made a difference in the world for all time. Dean Nitin Nohria, George F. Baker Professor of Administration: In the face of great odds and through acts of courage and conviction, Mandela transformed a nation and its people. And although he professed View Details

Keywords: by Nitin Nohria, Linda Hill, Rosabeth Moss Kanter & Gautam Mukunda

08 Mar 2016
Research & Ideas

Solving an Economic Mystery Surrounding Argentina and Chile

Argentina, multiple business leaders explained how they were obliged to adopt a short-term decision horizon in response to policy fluctuations, macroeconomic instability and... View Details

Keywords: by Sean Silverthorne

04 Dec 2007
First Look

First Look: December 4, 2007

Working PapersThe "Fees Savings" Link, or Purchasing Fifty Pounds of Pasta Authors:Michael I. Norton and Leonard Lee Abstract Many consumers have had the experience of entering discount membership clubs to make a few... View Details

Keywords: Martha Lagace

24 Apr 2020
Op-Ed

Lessons from the NFL: Virtual Hiring, Leadership, Building Teams and COVID-19

Since free agency, the quarterback’s requisite skill set has undoubtedly increased. The quarterback position requires significant preparation—a quarterback needs to know not only how to do his own job but... View Details

Keywords: by Sarah Abbott , Boris Groysberg, Tali Groysberg, and Abhijit Naik; Sports

16 Jan 2019
Research & Ideas

What Football Firings Teach Managers About Staying Relevant

The team was initially very focused on defense and a running-dominated offensive scheme, which they used to win Super Bowls in 2002, 2004, and 2005. Partially in response to... View Details

Keywords: by Boris Groysberg, Evan M.S. Hecht, and Abhijit Naik; Sports

23 Jul 2024
In Practice

The New Rules of Trade with China: Navigating Tariffs, Turmoil, and Opportunities

national security efforts, for example, produce unwelcome reactions from other countries. My research is currently focused on how firms are reshaping their practices in response to this new geopolitical... View Details

Keywords: by Rachel Layne; Manufacturing; Retail; Fashion; Industrial Products; Consumer Products; Steel; Transportation; Telecommunications

13 Oct 2015
Research & Ideas

Does Business Get Done the Same Way in Emerging and Developed Countries?

destruction is an old idea, going back at least to Schumpeter. We typically associate it with entrepreneurship. Someone has a brilliant new idea, everyone is excited and the entrepreneur and his customers... View Details