back to work - Publications - Faculty & Research

11 Mar 2015
Research & Ideas

How Do You Grade Out as a Negotiator?

confident about and what you need to work on." According to how the points are allocated, the app sorts the user into one of five basic negotiating styles, derived from... View Details

Keywords: by Michael Blanding

20 Feb 2013
Research & Ideas

Big Deal: Reflections on the Megamerger of American and US Airways

occur, the bankruptcy judge can "cram down" the plan to ensure fair and equitable terms if creditor objections are deemed unreasonable. Through the plan, whose final details are still being worked... View Details

Keywords: Re: Rosabeth M. Kanter & Stuart C. Gilson; Air Transportation

17 Dec 2001
Research & Ideas

Enterprising Women

some skepticism when potential backers realized she was a woman, Chase didn't let that faze her. "I always made it a point to fall back on skill and hard work. When they realized I knew the business... View Details

Keywords: by Julia Hanna

16 Jan 2019
Research & Ideas

What Football Firings Teach Managers About Staying Relevant

with stakeholders. The most successful managers strive to be strong communicators and work effectively with key stakeholders. Even some of the successful, long-tenured coaches in our upper quartile... View Details

Keywords: by Boris Groysberg, Evan M.S. Hecht, and Abhijit Naik; Sports

15 Feb 2000
Lessons from the Classroom

Delivering Information Services: A 30-Year Perspective

transaction processes of business to supporting individual professionals within the organization. In the mid-1990s, we entered the Network Era manifest by the Internet. Today my colleagues and I are at work... View Details

Keywords: by Staff

01 May 2020
In Practice

COVID-19’s Hard Lessons Might Prepare Business for Climate Change

Uncertain Times (Harvard Business Review) Read COVID-19 coverage from Working Knowledge John D. Macomber: Safety will become a competitive advantage Companies who serve patrons in person—whether it’s restaurants or airlines or ballparks... View Details

Keywords: by Danielle Kost

19 May 2016
Research Event

Crowdsourcing, Patent Trolls, and Other Research Insights Highlighted at Harvard Business School Symposium

can often find better solutions through crowdsourcing—inviting experts in various fields to work on complicated problems and provide fresh ideas, Lakhani said. And those crowds don’t necessarily have View Details

Keywords: by Dina Gerdeman & Carmen Nobel

12 Jul 2006
Research & Ideas

Competition the Cure for Healthcare

corporations, which makes no sense today because we want doctors and hospitals to work seamlessly as an integrated practice. Another example is physician certification by state, which means that when the... View Details

Keywords: by Roger Thompson; Health

03 Nov 2016
Op-Ed

Forget About Making College Affordable; Make it a Good Investment

reason is that college graduates who can’t secure college-level employment often settle for non-college jobs. According to U.S. Census American Community Survey data, millions of college graduates with at least a bachelor’s degree View Details

Keywords: by Joseph Fuller; Education

07 Jan 2009
What Do You Think?

Is the World Really Flat?

travel easily and at relatively low cost, but that (3) as one progresses from high-level to ground-level products and services and from high-level to ground-level know-how, ideas travel less easily. The... View Details

Keywords: by Jim Heskett

14 Jun 2004
Research & Ideas

The Big Money for Big Projects

Although involving the private sector has worked very well in many countries, one fact remains. Large projects, those costing $500 million or more, are extremely difficult to build successfully. In fact, one... View Details

Keywords: by Ann Cullen; Financial Services

12 Jun 2006
Research & Ideas

The Promise of Channel Stewardship

the chain best positioned to create a process that benefits all. In this excerpt, Rangan discusses the promise of channel stewardship. (Look for an HBS Working Knowledge interview with Rangan next... View Details

Keywords: by V. Kasturi Rangan & Marie Bell; Consumer Products

15 Nov 2010
Lessons from the Classroom

Connecting Goals and Go-To-Market Initiatives

Aligning Strategy and Sales, to give us a glimpse into how it's done. Working Knowledge: Why is it so important for companies to create a stronger connection between their... View Details

Keywords: by Sean Silverthorne; Retail

06 Sep 2005
Research & Ideas

The Best Place for Retirement Funds

allocation rules, we wanted to look at what people were actually doing in their tax-deferred savings accounts. We had each worked with the Federal Reserve Board's Survey of Consumer Finances. This dataset... View Details

Keywords: by Ann Cullen

02 Feb 2002
What Do You Think?

Will the Societal Effects of Enron Exceed Those of September 11?

of corporate profits? Will the work of business-related professions, with or without outside oversight, adhere more closely to relevant codes of ethics? Will directors reassess the seriousness of their roles... View Details

Keywords: by James Heskett

15 Sep 2003
Research & Ideas

The Lessons of New-Market Disruption

In the early 1990s, both Teradyne and Hewlett-Packard identified new technologies that had enormous potential to cause new-market disruptions. As with most disruptive innovations, these technologies offered View Details

Keywords: by Clark Gilbert; Technology

14 Apr 2021
Research & Ideas

The High Cost of the Slow COVID Vaccine Rollout

to speed COVID-19 vaccination—to dig into the economics of the virus. The group noted in the paper that many countries worked to ramp up vaccine development and production over... View Details

Keywords: by Michael Blanding; Health

02 Jun 2011
What Do You Think?

Is it Time for a National Bankruptcy?

sought could include aid from one country to another, the sale of national assets, and the deferral of commitments to allow time for a work out. A sizeable minority, however,... View Details