Responsibilities To Customers - Publications - Faculty & Research

04 Sep 2019
Research & Ideas

'I Know Why You Voted for Trump' and Other Motivation Misperceptions

She hopes the results make business leaders think twice about how they size up their customers and rely on previous purchases to predict the products they want. “For instance, imagine you see a person buy a... View Details

Keywords: by Dina Gerdeman

05 Mar 2014
What Do You Think?

When Will the Next Dot.com Bubble Burst?

Summing Up Is "Collateral Damage" from Economic Bubbles Inevitable, Necessary, and Useful? According to the old saw, markets are made by differences of opinion. If that's the case, there is a real market around the question of... View Details

Keywords: by James Heskett; Publishing; Retail

07 Jan 2009
What Do You Think?

Is the World Really Flat?

this month's column. Bruce Bockmann stated the case for the "flat-worlders" in reminding us that "it is the responsibility of government to support technology in its own country. If government... View Details

Keywords: by Jim Heskett

10 Nov 2014
HBS Case

How Restaurants in Lima and Copenhagen Became Best in the World

makers of things are enthusiastic about sharing them, and this is a way for them to interact with more people. There is a pride in transparency, and it also happens to work as a way View Details

Keywords: by Michael Blanding; Food & Beverage

05 Dec 2017
Research & Ideas

What We've Learned from 101 Entrepreneurs in Emerging Markets

video clips our team has created start to be used in classrooms, at HBS and in a few other institutions. These clips are really cool. I taught a class on corporate social responsibility in an executive... View Details

Keywords: by Sean Silverthorne

12 Jul 2006
Research & Ideas

Competition the Cure for Healthcare

the wrong things and doesn't create value for the consumer. In this Q&A, Porter discusses his research.Roger Thompson: What went wrong with the American model? On paper it looks ideal. It's private, it's competitive, yet it doesn't seem View Details

Keywords: by Roger Thompson; Health

01 Aug 2008
Research & Ideas

Does Market Capitalism Have a Future?

political response to issues such as wealth disparity, the environment, security, and rule of law have the capacity to undermine capitalism and thus undermine this progress. View Details

Keywords: by Garry Emmons

25 Mar 2013
Research & Ideas

How Chapter 11 Saved the US Economy

is apt to scare off customers and suppliers, or for banks and other financial firms that have large liabilities under derivatives contracts, which, unlike most debts, are not frozen by a bankruptcy filing.... View Details

Keywords: by Kim Girard; Financial Services

28 Apr 2014
Research & Ideas

Football Stars Debate ‘The Social Capital of the Savvy Athlete’

said. "If we fight, they call us criminals." Calculating The Cost-benefit When Elberse asked panelists what it meant to be "winners in a winner-take-all market," the players discussed their View Details

Keywords: by Carmen Nobel; Sports

19 Nov 2014
HBS Case

Marketing Marijuana

But medicinal users are frequent customers so they do care about price. "They do not need to buy it at a fancy store—they'll go to a back alley basement shop as long as... View Details

Keywords: by Michael Blanding; Food & Beverage

12 Oct 1999
Research & Ideas

Porter’s Perspective: Competing in the Global Economy

linkages with the local economy. Another approach to cluster development is to attract multinationals that will become demanding customers of local suppliers. After that, it's... View Details

Keywords: Re: Michael E. Porter

02 Feb 2004
What Do You Think?

Leadership: A Matter of Sustaining or Eliminating Groupthink?

Summing Up One significant theme in responses to this month's column suggested that there is a role for varying degrees of "buy-in" and "groupthink" in effective leadership. The message... View Details

Keywords: by James Heskett

27 Apr 2015
Lessons from the Classroom

Leadership Lessons From Outer Space

Samantha Cristoforetti, a captain in the Italian Air Force and the first Italian woman in space. Suffice it to say, it's an experienced group of self-starters. "If you have a team like this, you let them produce the ideas and get out... View Details

Keywords: by Carmen Nobel; Aerospace

15 May 2019
Research Event

The Unconventional Capitalism That Shapes Business History

private and public parties. Private parties sometimes acted as public regulators, and public regulations relied on private parties to enforce and advance certain regulatory policies. Meanwhile, the unlikely influence on ecological and... View Details

Keywords: by Geoffrey G. Jones; Education

01 Aug 2018
What Do You Think?

Are Free Trade and Free Markets Quaint Ideas From the Past?

consumers and workers, and the political realities of modern governments. That appears to be a central message conveyed by responses to this month’s column. Ian Brinkley raised... View Details

Keywords: by James Heskett

24 Mar 2002
Research & Ideas

The Trick of Balancing Business and Government

Asked which institutions must be in place in order for African countries to grow, experts on a panel at the Africa Business Conference had no shortage of suggestions. One panelist, representing the International Monetary Fund, voted for a... View Details

Keywords: by Martha Lagace

29 Oct 2014
Research & Ideas

Inventing Products is Less Valuable Than Inventing Ideas

by contrast, has been very careful about monetizing its site only gradually over time through the collection of customer data—all the while developing the idea by layering on new services such as messaging, photo sharing, and location... View Details

Keywords: by Michael Blanding; Technology

24 Nov 2014
Research & Ideas

Corrupting Silence: Companies Must Speak Up Against Bribes

problem. Of course, it makes it easier that those companies are industry leaders with unique products customers want regardless of any inducements, says Healy. But he suspects another factor is also at work. "People know they are not... View Details

Keywords: by Michael Blanding

12 Sep 2005
Research & Ideas

The Broadband Explosion: Thinking About a Truly Interactive World

potential to supercharge innovation, because we can prototype more ideas and share them with each other much more rapidly. That's on the supply side of the economy. On the demand or marketing side, the new technology may allow us View Details

Keywords: by Sara Grant; Technology; Communications; Telecommunications

10 Nov 2003
Research & Ideas

A Fast Start on Your New Job

responsibility for preserving the vitality of a successful organization and taking it to the next level. Put another way, in realignments you have to reinvent the business; in... View Details