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Show Results For
- All HBS Web
(922)
- People (3)
- News (307)
- Research (513)
- Multimedia (8)
- Faculty Publications (85)
- 22 Jan 2018
- News
The First Five Years: ‘30 Under 30’ Edition
Services (CMS). CMS is the government agency that oversees Medicare and Medicaid, programs that provide health insurance to more than one in three Americans. Due to our size, our actions impact the entire health care system. I collect input for the administrator from... View Details
- 16 Jun 2009
- First Look
First Look: June 16
interpersonal authority to get an employee to "do the right thing" from the manager's perspective (when the manager and employee disagree on the right course of action). It shows that persuasion... View Details
Keywords: Martha Lagace
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
they could turn themselves around and become profitable again. The company developed a soft approach, training its employees to develop relationships with customers, learning about their individual circumstances and counseling them on how... View Details
- 02 Aug 2004
- What Do You Think?
For Greater Transparency, Is Section 404 an Effective Response?
"It is important to have faith in our leaders... But it is also important to acknowledge the wisdom of the age-old adage: Have faith in God, but tie your camel first." William Redington put it more succinctly when he said "Trust yes, but verify."... View Details
Keywords: by James Heskett
- 05 Nov 2020
- Blog Post
12 Weeks of VC Summer: Remote Edition
I’d recommend to other companies looking to bring new employees into the fold. For example, we had a Maverick-wide poker tournament (nothing like losing money that bonds you), and organized a wine tasting experience across the country... View Details
- 04 Oct 2024
- In Practice
Research-Based Advice for the Seasonally Overwhelmed and Schedule Challenged
doesn’t line up with the natural cadence of your life, you may need to operate on a “fiscal year” instead.” But there’s good news: time is a construct. When the calendar doesn’t line up with the natural... View Details
Keywords: by Rachel Layne
- 02 Mar 2023
- Blog Post
Women, Work, and the "M" Word
embarrassing to have parents host these stigma-free dialogues in front of my peers. I was envious that their parental conversations never involved the phrase “during my urogynecology rotation.” In my later teenage years, my female friends... View Details
- 05 Nov 2021
- Op-Ed
How to Tap the Talent Automated HR Platforms Miss
As the global staffing shortage grinds on, corporate recruiters everywhere are relying on their online hiring platforms and automated systems to deliver the candidates they need. Too often, these tools will fail them, sidelining many qualified workers in the process.... View Details
Keywords: by Joseph B. Fuller
- 09 Oct 2012
- First Look
First Look: October 9
social and business goals, the company had articulated a stakeholder-centric model that benefited consumers through high-quality, fashionable, and affordable eyewear: the global community by donating, through sustainable channels, one pair of glasses per every pair... View Details
Keywords: Sean Silverthorne
- 02 Dec 2019
- What Do You Think?
How Does a Company like Boeing Respond to Intense Competitive Pressure?
done? Anything? Or is the problem so endemic to organizations that it is overshadowed by other issues that we are more capable of addressing? At Toyota, we have long admired Jidoka, Principle 5 of the 14 that comprise The Toyota Way, that any View Details
- 14 Sep 2017
- Op-Ed
Op-Ed: Google Engineer Deserved to be Fired by the CEO
correctly analyzed this as the issue, noting that Damore’s document “crosses the line by advancing harmful gender stereotypes in our workplace.” This violated Google’s code of conduct, thereby triggering his termination. In his manifesto,... View Details
Keywords: by Bill George
- 01 Dec 2011
- News
Making the Case for Leadership
programming vision, to recruiting and motivating a growing team of employees (some of whom, like Swan, were commuting from other cities at the time). Also in play: managing a tight, closely watched budget while walking the View Details
Keywords: Garry Emmons;Julia Hanna;Roger Thompson; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; National Security and International Affairs; Government; Health, Social Assistance; Data Processing, Hosting, and Related Services; Information; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing; Food Manufacturing; Manufacturing; Nonmetallic Mineral Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services
- 02 Jul 2010
- What Do You Think?
Is Profit as a “Direct Goal” Overrated?
capitalists anymore profit is just another archival number to be doubted." One argument for measures other than profit as "direct" goals is the complexity of the corporation and the difficulty of drawing a direct line... View Details
Keywords: by Jim Heskett
- 14 Apr 2014
- Research & Ideas
Difficulties for Women Bridging Racial, Generational, and Global Divides
symposium, Ely talked about how intersectionality can complicate workplace and societal support systems among women. Would-be support systems often focus solely on the fact that women are women, ignoring the differences among them. Conversations across gender and race... View Details
Keywords: by Carmen Nobel
- 05 Jan 2017
- Blog Post
Simple Ways to Take Gender Bias Out of Your Jobs
Factors line of human resources software, including the ability to flag job descriptions for potentially biased language. The course’s guest speakers also included the CEOs of startups Applied Ltd. and Unitive, both of which use... View Details
Keywords: All Industries
- 21 Nov 2005
- Research & Ideas
The Geography of Corporate Giving
the same focus on children. But in addition to the city's focus on housing, it appears that a tradition of employee volunteering has developed. For example, Eaton has given an award for employee volunteers... View Details
Keywords: by Sean Silverthorne
- 14 Mar 2019
- News
The Merchant of Osaka
visits a noodle shop with an unnecessarily long wait, for example, she’ll reengineer the process in her mind: move the food there, put one employee here instead of two to reduce the line by half. “I’m pretty... View Details
Keywords: Health, Social Assistance
- 16 Mar 2022
- Blog Post
Taking Your Shot in the Sports Industry with Adam Laitsas (MBA 2016), SVP, Head of Marketing for Madison Square Garden Sports
this new role and making an impact on the sports industry from the front office. Posting Up on Wall Street Sports have been a part of Laitsas’ life for as long as he can remember. Growing up in the inner city of Los Angeles, Laitsas was... View Details
- 03 Sep 2018
- News
Moving Pictures
done, but any control I exerted was indirect, through working with, and helping, the producers and directors.” Singer points to a favorite line in Spotlight. “A good case presents a set of facts and pushes the reader to ask certain... View Details
- 13 Mar 2019
- Research & Ideas
Ignore This Advice at Your Own Peril
Employees regularly turn to managers and other higher-level co-workers to seek advice about job-related issues and next steps for their careers. Yet people don’t always take the advice they receive; they may accept some suggestions and... View Details
Keywords: by Dina Gerdeman