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- Faculty Publications (228)
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- All HBS Web (1,031)
- Faculty Publications (228)
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- 10 Oct 2018
- Research & Ideas
The Legacy of Boaty McBoatface: Beware of Customers Who Vote
public. Boaty blowback highlights the potential danger of giving consumers the power to vote, even though customer engagement is a primary goal of almost every social media strategy. The problem: Even though NERC never explicitly promised... View Details
- 16 Nov 1999
- Lessons from the Classroom
Leading Change and Organizational Renewal
existing franchises to build those required for tomorrow's success. The goal for managers, then, is to sustain current success while simultaneously building new products, services, or processes for the future. To do this, organizations... View Details
Keywords: by Staff
- 11 Sep 2006
- Research & Ideas
Negotiating When the Rules Suddenly Change
animating insight sprang from his study of Korean War air battles between American F-86s and Soviet Union-made MiG-15s. Although the Soviet plane could accelerate faster, was better armed, and could perform better at higher altitudes, the... View Details
- 06 Aug 2014
- Research & Ideas
Climbing Down from the Ivory Tower
throughout the country, which was suffering from a severe lack of health care providers. The goal was to employ 5,000 new community health workers by 2015. The challenge was figuring out how to recruit a talented, dedicated cadre of... View Details
- 17 Feb 2021
- Research & Ideas
Pandemic Self-Care for CEOs: Rituals, Running, and Cognitive Restructuring
pre-COVID. I am more disciplined in some areas but also more relaxed when things don’t work out." Seen in this light, the first CEO’s response made sense. Though busier than ever and no longer able to enjoy as much time for exercise, he had clear and positive View Details
- 13 Nov 2012
- First Look
First Look: November 13
Newman Abstract This paper shows that product prices determine organizational design by studying how trade policy affects vertical integration. Property rights theory asserts that firm boundaries are chosen by stakeholders to mediate organizational View Details
Keywords: Sean Silverthorne
- 22 Mar 2016
- First Look
March 22, 2016
forthcoming World Scientific Institutions, Institutional Change and Economic Performance in Emerging Markets By: Iyer, Lakshmi Abstract—Emerging markets play an increasingly important role in the global economy, accounting for 31% of... View Details
Keywords: Sean Silverthorne
- 14 Oct 2014
- First Look
First Look: October 14
Transparency Trap By: Bernstein, Ethan Abstract—To get people to be more creative and productive, managers increase transparency with open workspaces and access to real-time data. But less transparent work environments can yield more-transparent employees. Employees... View Details
Keywords: Sean Silverthorne
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
anticipatory services, those that are performed before a customer realizes he or she has a need for them. That ability to anticipate customer needs will increasingly be a hallmark of top companies. Aisner: You assert in the book that... View Details
- 18 Aug 2011
- Lessons from the Classroom
Business Plan Contest: 15 Years of Building Better Entrepreneurs
cause of blindness. In October 2009 the company entered into licensing and purchase option agreements with Alcon, which is now taking Potentia's drug candidate through Clinical 2 trials with a to-market goal of 2014. "The Business Plan... View Details
- 12 Apr 2016
- First Look
April 12, 2016
consensus on best practices. They suggest six overall goals for a strategic exit interview process and describe tactics and techniques to make it successful. Among their recommendations: Have interviews conducted by second- or third-line... View Details
Keywords: Sean Silverthorne
- 28 Apr 2014
- Research & Ideas
Football Stars Debate ‘The Social Capital of the Savvy Athlete’
October, startup Fantex Brokerage Services announced plans to sell stocks related to the star power of an individual athlete's brand. Its first trading stock, which will mark the company's initial public offering, "will be linked to the value and View Details
- 22 Nov 2011
- First Look
First Look: November 22
Compensation and Firm Performance Authors:Joanne Horton, Yuval Millo, and George Serafeim Publication:Journal of Business Finance and Accounting (forthcoming) Abstract Using a sample of 4,278 listed U.K. firms, we construct a social... View Details
Keywords: Sean Silverthorne
- 24 Aug 2009
- Research & Ideas
SuperCorp: Values as Guidance System
principles help them create continuity through time, from past successes and traditions to present goals to future visions and changes. They become institutions that have meaning beyond the current bundle of assets or lines of business.... View Details
Keywords: by Rosabeth Moss Kanter
- 18 Feb 2014
- First Look
First Look: February 18
and that they needed to commit themselves to the dual goal of producing benefits for society and their firms' bottom lines-to creating "shared value." But the specific actions they could take to bring about this change were less... View Details
Keywords: Sean Silverthorne
- 29 Apr 2014
- First Look
First Look: April 29
Pvt. Ltd. (formerly SET Pvt. Ltd.), a leading television broadcaster in India. Describes Singh's decision to evaluate employees based on values as well as performance and the management committee's response. Allows for discussion of 1)... View Details
Keywords: Sean Silverthorne
- 19 Aug 2008
- First Look
First Look: August 19, 2008
Kensington Palmer, LLP, is made lead over a fellow group of attorneys. Put in charge of guiding her colleagues in their annual goal-setting initiative, she notices four that need special attention. Cornwall must address their poor View Details
Keywords: Sean Silverthorne
- 10 Apr 2007
- First Look
First Look: April 10, 2007
extraordinary performance and achieve its goal of growing to 20,000 financial advisors by 2017. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=707497 Introduction to the... View Details
Keywords: Martha Lagace
- 30 Apr 2019
- First Look
New Research and Ideas, April 30, 2019
Sneakers Game “Our goal is to be the kind of start-up that would terrify Nike—if Nike didn’t already own us.” Ron Faris, general manager of S23NYC, a Manhattan-based digital studio owned by sports apparel giant Nike, is on the phone with... View Details
Keywords: Dina Gerdeman
- 04 Aug 2021
- Research & Ideas
Worried About the Great Resignation? Be a Good Company to Come From
reports of their peers." Recruit’s performance appraisal system, Will-Can-Must, is designed to help employees build their future. Will asks employees what they want to do now and over the next three years; Can assesses employees’ current... View Details
Keywords: by Sandra J. Sucher and Shalene Gupta