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Show Results For
- All HBS Web
(2,150)
- News (416)
- Research (1,293)
- Events (25)
- Multimedia (3)
- Faculty Publications (447)
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- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
our inefficiencies. For example, if important customers are migrating to smaller order sizes, the company can focus on reducing setup and order handling costs. The company can ask the customer to use electronic channels, such as Electronic View Details
Keywords: by Robert S. Kaplan
- 20 Oct 2010
- Op-Ed
Export Competitiveness: Reversing the Logic
country-specific data rather than an adoption of general policy principles from abroad. It implies to identify which policies are truly critical at a given point in time, instead of trying to do everything... View Details
Keywords: by Christian Ketels
- 25 Jan 2017
- HBS Case
How Should Advertisers Respond to Consumer Demand for Whiter Skin?
Chaturvedi of the School’s India Research Center. “These products have really grown in the last 15 to 20 years, and I was interested in looking at how they have been marketed,” says Deshpandé, who says the case generated a lively debate... View Details
- 21 Aug 2012
- First Look
First Look: August 21
novel dataset on algorithmic programming contests that contains data on individual effort, risk taking, and cognitive errors that may underlie tournament performance outcomes. We find that competitors on average react negatively to an... View Details
Keywords: Sean Silverthorne
- 03 Mar 2008
- First Look
First Look: March 4, 2008
Working PapersSell Side School Ties Authors:Lauren H. Cohen, Andrea Frazzini, and Christopher J. Malloy Abstract We study the impact of social networks on agents' ability to gather superior information about firms. Exploiting novel data... View Details
Keywords: Martha Lagace
- 27 Feb 2017
- Research & Ideas
Reputation is Vital to Survival in Turbulent Markets
organizations? Khanna: Leaders interviewed for the Emerging Markets project are generally considered to be iconic stewards of their society. They may be great business people, they may be prominent regulators, they may be people who built... View Details
Keywords: by Sean Silverthorne
- 07 Apr 2009
- First Look
First Look: April 7, 2009
counterexample to Ehlers and Klaus (2003, Theorem 1). However, in Example 1 and Lemma 2, we demonstrate how to adjust Quesada's (2009) original idea to indeed establish a counterexample to Ehlers and Klaus (2003, Theorem 1) on the general... View Details
Keywords: Martha Lagace
- 24 Jan 2012
- First Look
First Look: Jan. 24
This chapter proposes a new lens to understand corruption, using internal records collected from firms that pay bribes. We examine widespread corruption in three industries in an Asian developing country: procurement, pharmaceutical sales, and construction. Using View Details
Keywords: Sean Silverthorne
- 17 Sep 2012
- Research & Ideas
Blue Skies, Distractions Arise: How Weather Affects Productivity
practical implications of these findings. For example, should managers save certain tasks for days when skies are gray? “A field study gives you the reality of the phenomenon. A lab study answers the question, why is this happening?” The work was View Details
Keywords: by Carmen Nobel
- 22 Aug 2022
- Research & Ideas
Can Amazon Remake Health Care?
Haven, along with JPMorgan Chase and Berkshire Hathaway, which was a naive effort to reform health care. Haven folded in 2021. And in the late 1990s, they tried to buy drugstore.com. So, they’ve been interested in health care for a very long time, but unsuccessful.... View Details
- 09 Feb 2016
- First Look
February 9, 2016
interest. This paper examines empirical data from the Danish National Advanced Technology Foundation, an agency that funds partnerships between universities and private companies. We assess the effect on participating firms' innovative... View Details
Keywords: Sean Silverthorne
- 30 Nov 2022
- Research & Ideas
Recruiters: Highlight Your Company’s Diversity, Not Just Perks and Pay
Employers are dangling all sorts of sparkling lures to capture hot job candidates in the battle for top talent: Generous compensation. Stock options. Lofty titles. But Harvard Business School research suggests that many companies fail to... View Details
Keywords: by Sean Silverthorne
- 24 Feb 2022
- Op-Ed
Want to Prevent the Next Hospital Bed Crisis? Enlist the SEC
attempts to avoid bed shortages by sharing capacity have generally failed, in part, because of the persistence of an independent hospital culture. As COVID-19 surged in 2020, capacity varied widely even among hospitals in the same city,... View Details
- 04 Dec 2012
- First Look
First Look: December 4
and quasi-formal structures. This leads us to expect to find a higher proportion of homophilous interactions within these organizational structures than across their boundaries. We test our theory in an analysis of the rate of dyadic communication in an e-mail View Details
Keywords: Carmen Nobel
- 05 Aug 2015
- Research & Ideas
How Hormones Foretell Whether People Will Cheat
by understanding the role of hormone levels. ©iStock.com/VIPDesignUSA For eons, academics have studied the forces behind unethical acts, disturbed and intrigued by scary real-world data on corporate corruption. The Association of... View Details
Keywords: by Carmen Nobel
- 14 May 2013
- First Look
First Look: May 14
data on the CEO dismissals of large U.S. corporations during 1994-2007. Our findings are most consistent with a beneficent effect of weak governance on CEO dismissal decisions, suggesting that insulation from shareholder pressure may... View Details
Keywords: Sean Silverthorne
- 31 Aug 2020
- What Do You Think?
Why Don’t More Organizations Understand the Power of Diversity and Inclusion?
number of readers put forward well-tempered comments questioning research on whether diversity and inclusion enhance organization performance. The implication is that this may account in some part for the slow pace of progress on this front. Well-intentioned leaders... View Details
Keywords: by James Heskett
- 26 Aug 2014
- First Look
First Look: August 26
that a model with feelings of guilt as a mediator, but not generalized negative affect, fits the data (Study 4). Finally, we examined the relative explanatory power of different appraisals and found that... View Details
Keywords: Sean Silverthorne
- 28 Jul 2008
- Research & Ideas
Making the Decision to Franchise (or not)
risk in a relatively unfamiliar market; as a tradeoff, it also gives up some measure of control. To explore the link between franchising and the challenge of operating in diverse markets, the authors analyzed data from 420 convenience... View Details
- 24 Oct 2017
- First Look
First Look at New Research and Ideas, October 24, 2017
of the e-intermediary's presence. Managerial Implications: Our results provide a balanced perspective on the value of e-intermediation, compared to the generally positive views advanced by case studies. For-profit e-intermediaries that... View Details
Keywords: Sean Silverthorne