Responsibilities To Customers - Publications - Faculty & Research

10 Jun 2002
Research & Ideas

Disruption: The Art of Framing

are allocated to respond. The dilemma: Create a response that is neither overreaction (threat) nor insufficient (opportunity). In this excerpt from their Harvard Business Review article, Harvard Business... View Details

Keywords: by Clark Gilbert & Joseph L. Bower

16 Jun 2003
Research & Ideas

Researchers Contribute Globalization of Markets Papers

new opportunities. Empires of Profit: Commerce, Conquest and Corporate Responsibility Author Daniel Litvin presented his evidence that modern companies find it difficult to operate on foreign soil. Big... View Details

Keywords: by Working Knowledge editors

02 Jul 2010
What Do You Think?

Is Profit as a “Direct Goal” Overrated?

have observed. Almost to a person, they treat profit as a by-product of other things to which they devote most of their attention, things such as a focused strategy that delivers results View Details

Keywords: by Jim Heskett

16 Aug 2016
First Look

August 16, 2016

concentrated, with five sellers responsible for nearly half of net selling. This concentration leads to market fragility—losses at the largest sellers have an outsized impact on CDS pricing. These findings... View Details

Keywords: Sean Silverthorne

02 Mar 2015
Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

associate knowledge with editorials, professional and customer reviews, and ratings systems. Expanding fulfillment networks get products to customers in increasingly shorter... View Details

Keywords: Re: Rajiv Lal; Retail

27 Feb 2020
Sharpening Your Skills

How Following Best Business Practices Can Improve Health Care

Harvard Business School spends a significant amount of research funds each year on the health care industry, answering questions such as: How can the business of health care be made more efficient? What can a business do to motivate... View Details

Keywords: by Sean Silverthorne; Health; Medical Devices & Supplies

06 May 2002
What Do You Think?

What’s Driving the “New Marketing?”

'Partner' I mean both the customers (who help define the value) as well as the enabling partners (who help in delivering the value)." Perhaps we should be encouraged that the ideas excerpted from Marketing Moves (always at the risk... View Details

Keywords: by James Heskett

14 Jan 2015
Research & Ideas

Thriving in the Turbulence of Emerging Markets

evolved a strong sense of responsibility for the welfare of their societies as they continue to overcome past legacies of impoverishment. Three recently added interviews illuminate these themes of... View Details

Keywords: by Geoffrey Jones; Manufacturing; Auto

10 Jul 2018
First Look

New Research and Ideas, July 10, 2018

and 75% rise in licensing revenues from multinationals. Second, using additional information on each scientist in these labs, we examine how their research productivity changed in response to different... View Details

Keywords: Dina Gerdeman

25 Oct 2017
Research & Ideas

Will Machine Learning Make You a Better Manager?

think about binge-watching The Good Place. “You look for prior patterns and use them to discover what the future may hold,” says Teodorescu. As algorithms have become increasingly advanced, they may start knowing us better than we know... View Details

Keywords: by Michael Blanding; Information Technology

01 Oct 2001
What Do You Think?

Will Information Technology Really Turn Organizations Upside Down This Time?

Summing Up Do not read too much into a possible relationship between the development of information technology and the incidence of "upside-down" management. That's the overwhelming message from responses View Details

Keywords: by James Heskett

28 Jan 2015
Research & Ideas

Ground Game, Air Wars, and Other Marketing Lessons From Presidential Elections

executives can learn lessons about promoting products from this research as well. "If you think of a candidate as a product—either you buy Obama or you buy Romney—then the logic would hold the same for a company. If you want your loyal View Details

Keywords: by Dina Gerdeman

15 Jul 2015
Research & Ideas

Amazon Prime Day: The Logic Behind a Retailer’s Made-up Holiday

Amazon.com is taking an interesting approach to its birthday this year. The company is throwing itself a party where all its Prime customers get the gifts. Amazon Prime Day is slated for July 15th, "a... View Details

Keywords: Re: Sunil Gupta; Retail

22 Feb 2011
Research & Ideas

The Most Important Management Trends of the (Still Young) Twenty-First Century

Internet-based companies like Google record every click and keystroke of every customer, analyzing the data to continuously improve their products and marketing. Customers are courted and supply chains are... View Details

Keywords: by Sean Silverthorne

21 Oct 2008
First Look

First Look: October 21, 2008

limited explanatory power. Overall levels of local customers and suppliers are only modestly important, but new entrants seem particularly drawn to areas with many smaller suppliers, as suggested by Chinitz... View Details

Keywords: Martha Lagace

10 Mar 2015
Research & Ideas

The Surprising Winners and Losers in the Retail Revolution

brick and clicks are Home Depot and Pet Smart. What did Home Depot do right? Rajiv Lal: Home Depot thought about the challenges facing their business very strategically. They've gone category by category and asked: What is the best way to... View Details

Keywords: by Sean Silverthorne; Retail

23 Feb 2021
Research & Ideas

COVID-19 Shines New Light on Working Conditions in Supply Chains

Tightly packed workers and other weak protections allowed COVID-19 to sweep through American slaughterhouses during the past year, infecting at least 45,000 employees and killing an estimated 240 people. To... View Details

Keywords: by Danielle Kost; Apparel & Accessories

27 Dec 2015
Research & Ideas

The Most Popular Stories and Research Papers of 2015

Women whose moms worked outside the home are more likely to have jobs themselves, are more likely to hold supervisory responsibility at those jobs, and earn higher wages than... View Details

17 Aug 2015
Research & Ideas

Who is Boss in the Sharing Economy?

When is a company not a company? A modern-day Zen koan, maybe, but the evidence is all around us—Airbnb, Elance-oDesk, Handy, HourlyNerd, TaskRabbit, Uber. These businesses seem much more like conglomerations of independent professionals that connect View Details

Keywords: by Michael Blanding; Service; Technology

May 2019
Teaching Note

JUUL and the Vaping Revolution

By: Michael W. Toffel, Trevor Fetter, John Masko and Sarah Mehta

Teaching Note for HBS No. 619-006. View Details

Citation

Purchase

Publications