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All HBS Web
(1,233)
- People (5)
- News (330)
- Research (689)
- Events (1)
- Multimedia (16)
- Faculty Publications (441)
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- 29 Sep 2015
- First Look
September 29, 2015
Record: A Step Toward Increasing Value for the Patient By: Carberry, Kathleen, Zachary Landman, Michelle Xie, Thomas W. Feeley, John Henderson, and Charles Fraser Jr. Abstract—ient-centered outcomes measurement provides healthcare...
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Sean Silverthorne
- 29 Mar 2016
- First Look
March 29, 2016
healthcare—i.e., patient-centered outcomes achieved per healthcare dollar spent—can define quality and unify performance improvement goals with health outcomes of importance to patients across the entire cycle of care. We describe the...
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Sean Silverthorne
- 27 May 2009
- First Look
First Look: May 27, 2009
PublicationsDesigning Care: Aligning the Nature and Management of Health Care Author:Richard Bohmer Publication:Harvard Business Press, 2009 Abstract Today's health-care providers face growing criticism—from policymakers and View Details
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Martha Lagace
- 10 Apr 2018
- First Look
First Look at New Research, April 10, 2018
https://www.hbs.edu/faculty/Pages/item.aspx?num=54331 forthcoming American Economic Journal: Economic Policy Physician Beliefs and Patient Preferences: A New Look at Regional Variation in Health Care...
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Sean Silverthorne
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
intentionally be "bad" at anything. But you can decide to not perform as well in areas that patients care less about, with the understanding that it will give you the resources to excel in those...
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- 19 May 2011
- Research & Ideas
Empathy: The Brand Equity of Retail
told the story of patient advocate Jackie Gruzenski, who faced an all-too-common experience when her husband was hospitalized for a cerebral bleed in 2009. Gruzenski was only allowed to see her husband during very strict visiting hours...
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- 03 Nov 2015
- First Look
November 3, 2015
these models, the demand curve alone can be used to make welfare statements, a fact relied on by much empirical work. There is ample evidence, though, that people misuse care for a different reason: mistakes or "behavioral...
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Sean Silverthorne
- 21 Aug 2018
- First Look
New Research and Ideas, August 21, 2018
Tracking Performance Indicators By: Beveridge, Christiana, Sofia Warner, Greg Leya, and Thomas W. Feeley Abstract—Given that accountable care organizations (ACOs) have not achieved the degree of cost reductions and quality improvements...
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Dina Gerdeman
- 04 May 2010
- First Look
First Look: May 4
E-See You Now Elie Ofek and Ron LauferHarvard Business School Case 510-061 What is next for healthcare IT provider American Well, whose innovative Online Care technology allows physicians to deliver care to...
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Martha Lagace
- 05 Jan 2010
- First Look
First Look: January 5
care and patient education programs provide opportunities to examine integrated practice units, early-stage and preventive care, and clinical coordination along the full care...
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Martha Lagace
- 26 Jul 2016
- First Look
July 26, 2016
and clinician-reported outcomes. These need to be used for internal improvement in health care delivery organizations, as well as for public reporting, so that patients can make informed choices about their...
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Sean Silverthorne
- 15 Aug 2005
- HBS Case
Classic Cases Live On at HBS
when the meal is over. Careful design of the bar area helps control all that. "As for my students," Upton concludes, "they really get a kick out of the fact that, at a Benihana restaurant, the parts arrive, they lubricate...
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by Garry Emmons
- 27 Aug 2012
- Research & Ideas
Employee-Suggestion Programs That Work
June 2012 working paper, Key Drivers of Successful Implementation of an Employee Suggestion-Driven Improvement Program. Tucker is an associate professor in the Technology and Operations Management unit, and the Marvin Bower Fellow at HBS. Singer is an assistant...
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by Paul Guttry
- 29 Jul 2008
- First Look
First Look: July 29, 2008
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=707002 Patient Flow at Meldon Hospital Harvard Business School Case 608-171 Meldon Hospital challenged a team of physicians to improve patient...
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Martha Lagace
- 18 Aug 2009
- First Look
First Look: August 18
modification, pain-relieving drugs) as either a complement to, or substitute for, surgical procedures, and patients were actively engaged in the process of determining what type of care to pursue. In...
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Martha Lagace
- 21 Nov 2006
- First Look
First Look: November 21, 2006
operating system for dealing with elective (largely surgical) patients. By opening an emergency room, however, the institution is now called upon to care for complex and highly variable medical patients. Asks if the previous operating...
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Sean Silverthorne
- 02 Aug 2016
- First Look
August 2, 2016
had already used a significant amount of the $40 million in funding committed by DaVita; the company's primary care clinics had not yet reached the number of patients necessary to sustain a profitable...
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Sean Silverthorne
- 11 Mar 2008
- First Look
First Look: March 11, 2008
a program (PACT) in Boston to bring care to AIDS and TB patients who were not well served by existing care delivery systems. Describes PIH's programs in the developing world...
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Martha Lagace
- 24 Mar 2020
- Research & Ideas
These Coronavirus Heroes Show Us How Crisis Leadership Works
their companies. If ever there was a time for leaders to be authentic, this is it. They need to be humble, open, and realistic about the health care and logistical challenges they are facing while using the best scientific and technical...
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- 01 Sep 2015
- First Look
First Look -- September 1, 2015
these modalities. An incomplete understanding of the value of costly, yet effective, technologies could impede medical innovation and decrease the quality of cancer care through a reduction of patient access...
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Sean Silverthorne