Personal Services - Publications - Faculty & Research

25 Oct 2020
Research & Ideas

The Dark Side of Fintech Borrowing

from one of the three major credit reporting agencies over several years. This offered an in-depth look at borrowers that either used a fintech company or a bank to obtain a personal loan. (A personal loan... View Details

Keywords: by Rachel Layne; Financial Services; Financial Services

19 Apr 2004
Research & Ideas

Birth of the American Salesman

provided political and religious groups with a way to compete against their rivals for followers. Moreover, with more fluid class boundaries than in European countries, the skills of salesmanship, especially beginning in the late nineteenth century, offered a pathway... View Details

Keywords: by Laura Linard

05 Oct 2020
Book

Want to Be Happier? Make More Free Time

socialize and exercise rather than work longer hours, add up to a lot of time. And our choices powerfully shape whether we’re happy or not.” Here, Whillans shares six research-based strategies for managing the minutes on the clock, all with the ultimate goal of... View Details

Keywords: by Dina Gerdeman

01 Jan 2013
News

Roger W. Sant, MBA 1960

Hewlett-Packard, Financial Analyst 1974 Named Assistant Administrator, Federal Energy Administration 1981 Cofounds Applied Energy Services 1991 AES goes public 1991 Establishes The Summit Foundation 1994 Elected Chair, World Wildlife... View Details

Keywords: Susan Young

18 Jan 2016
Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

data to decipher traits belonging to toxic workers. The result was anonymized personal data of almost 60,000 workers from 11 firms, about 70 percent of which were based in the United States. The positions were similar front-line, customer... View Details

Keywords: by Roberta Holland

17 Jun 2015
Lessons from the Classroom

Excellence Comes From Saying No

lessons of the course was around change. From her service experience, Frei learned that making small changes are often more trouble than their worth-but in order to make big, meaningful changes, you often have to change at a pace faster... View Details

Keywords: by Michael Blanding

01 Mar 2024
News

The War Within

tied to Ukraine’s social, economic, and democratic stability. Creating access to such services is a daunting task during wartime, when infrastructure is crippled and underfunded and while tens of millions of Ukrainians have been... View Details

Keywords: Janelle Nanos; illustration by Daniel Bejar

23 May 2019
News

Tracy P. Palandjian, MBA 1997

transformative—both personally and intellectually—and recognizes the power of her time at HBS, the case method, and the extensive network of friends who remain so important to her. Her service on various... View Details

Keywords: Susan Young

Web

Getting Started - Alumni

This service is complimentary to HBS Alumni. Unsure of What You're Looking For? You do not need to have a specific career focus to work with a coach. Coaches are very skilled in helping HBS alumni gain clarity in their careers and life.... View Details

Web

Women at HBS - Alumni

HBS alumni with tools to enhance their professional skills. Baker for Business – This three-tiered service (self-service; assisted search; and fee-based research services) combines the talent and expertise of Baker Library researchers... View Details

31 Mar 2009
First Look

First Look: March 31, 2009

to exit? If Costolo didn't think so, would he be able to convince his co-founders who all had different personal risk profiles? This was going to be the biggest decision in the life of FeedBurner and its co-founders. Purchase this case: View Details

Keywords: Martha Lagace

Web

MBA 2023 Alumni Transition - Alumni

section (you may have to expand this) and select Forwarding Select Start forwarding In Forward my e-mail to, enter your forwarding address As alumni which O365 services will we retain? While your Microsoft Office applications will expire... View Details

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4.1 Student Travel - MBA

4. General Policies 4.1 Student Travel Welcome to HBS Being a Student at HBS 1. Academic Information & Policies 2. Integrity & Standards of Conduct 3. Financial Obligations 4. General Policies 4.1 Student Travel 4.2 Student/Faculty Ventures 4.3 Missing View Details

01 Jun 2023
News

Buy Big, Sell Small

If you live in a rural village or small city in India and run low on toothpaste, rice, or cooking oil, you’ll likely visit your local kirana, the equivalent of a US neighborhood variety store and a mainstay of the country’s $932 billion retail economy. The shops are... View Details

Keywords: Deborah Blagg; retail; supply chain management; entrepreneurship; leadership; innovation; Miscellaneous Store Retailers; Retail Trade

18 Oct 2022
Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

algorithm generates fair outcomes. As the algorithm sorts through information to optimize its objective, BEAT detects and eliminates bias at key points in the training process. For instance, BEAT could help a car service charge surge... View Details

Keywords: by Rachel Layne

28 Sep 2011
Research & Ideas

The Profit Power of Corporate Culture

expectations regarding things such as opportunities for personal development, frequent and timely feedback, and advancement, especially in organizations that are contracting rather than expanding. It could be a product of the fear of job... View Details

Keywords: by Sean Silverthorne

13 Oct 2015
First Look

October 13, 2015

Social Behavior By: Crockett, Molly J., and Amy Cuddy Abstract—No abstract available. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49863 October 2015 Journal of Personality and Social Psychology Men as Cultural Ideals:... View Details

01 Jun 2007
What Do You Think?

How Should Pay Be Linked to Performance?

leading a transition from a highly decentralized, founder-led organization to one more reliant on shared services and central direction was enormous and that he was making good progress. How much is that worth? The second item was a... View Details

Keywords: by Jim Heskett

18 Aug 2003
Research & Ideas

How New Managers Become Great Managers

end up taking jobs because the jobs are the popular choice and not because they are excited by the people with whom they will be spending time or the products or services with which they will be working. For those in the minority, given... View Details

Keywords: by Linda Hill

13 Jul 2010
First Look

First Look: July 13

design and development firm (and once one of the largest in the business), to help turn it around after a series of crises that had seriously threatened its survival. Pearson has personally invested in the firm, re-organized many aspects... View Details