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Show Results For
- All HBS Web
(16,471)
- People (26)
- News (4,920)
- Research (9,166)
- Events (58)
- Multimedia (553)
- Faculty Publications (7,264)
- February 1982
- Case
MCI Telecommunications Corp. (B): Customer Service Strategy and Organization
By: John F. Cady and Frank V. Cespedes
Keywords: Customer Relationship Management; Customer Focus and Relationships; Strategy; Telecommunications Industry
Cady, John F., and Frank V. Cespedes. "MCI Telecommunications Corp. (B): Customer Service Strategy and Organization." Harvard Business School Case 582-108, February 1982.
- 1995
- Working Paper
Developing an Organization Capable of Implementing Strategy and Learning
By: Michael Beer
- 15 Jul 2014
- Blog Post
Discovering a new organization and state as an intern
I have a tendency to plan rather far in advance (huge understatement), so I was pretty psyched to get the MBA intern calendar from Walmart in my email prior starting my internship. Opening it was actually overwhelming- there is literally at least one training / tour /... View Details
Keywords: Consumer Products / Retail
Commentaries and Cases on the Law of Business Organization
This text offers a unique real-world perspective on laws related to business organization. Logical and flexible chapters can be taught in any order to accommodate alternative teaching approaches. Chapters One through Four cover the fundamentals of organizational law in... View Details
The Architecture of Innovation: The Economics of Creative Organizations
Innovation is a much-used buzzword these days, but when it comes to creating and implementing a new idea, many companies miss the mark—plans backfire, consumer preferences shift, or tried-and-true practices fail to work in a new context. So is innovation just a... View Details
- 26 Jul 2021
- News
Everyone in Your Organization Needs to Understand AI Ethics
- Article
Untapped Potential in the Study of Negotiation and Gender Inequality in Organizations
By: Hannah Riley Bowles and Kathleen L. McGinn
Negotiation is a process that creates, reinforces, and reduces gender inequality in organizations, yet the study of gender in negotiation has little connection to the study of gender in organizations. We review the literature on gender in job negotiations from... View Details
Keywords: Gender; Body of Literature; Negotiation Process; Organizational Culture; Research; Behavior; Equality and Inequality
Bowles, Hannah Riley, and Kathleen L. McGinn. "Untapped Potential in the Study of Negotiation and Gender Inequality in Organizations." Academy of Management Annals 2 (2008): 99–132.
- 2012
- Book
The Architecture of Innovation: The Economics of Creative Organizations
By: Josh Lerner
Innovation is a much-used buzzword these days, but when it comes to creating and implementing a new idea, many companies miss the mark—plans backfire, consumer preferences shift, or tried-and-true practices fail to work in a new context. So is innovation just a... View Details
Keywords: Motivation and Incentives; Innovation Strategy; Innovation and Management; Organizational Structure; Microeconomics
Lerner, Josh. The Architecture of Innovation: The Economics of Creative Organizations. Harvard Business Review Press, 2012.
- 2011
- Article
The Dynamics of Warmth and Competence Judgments, and Their Outcomes in Organizations
By: Amy J.C. Cuddy, Peter Glick and Anna Beninger
Two traits-warmth and competence-govern social judgments of individuals and groups, and these judgments shape people's emotions and behaviors. This paper describes the causes and consequences of warmth and competence judgments; how, when, and why they determine... View Details
Keywords: Judgments; Organizations; Emotions; Behavior; Selection and Staffing; Performance Evaluation; Resource Allocation; Valuation; Competency and Skills; Information; Research
Cuddy, Amy J.C., Peter Glick, and Anna Beninger. "The Dynamics of Warmth and Competence Judgments, and Their Outcomes in Organizations." Research in Organizational Behavior 31 (2011): 73–98.
- Article
When the Thought Doesn’t Count: The Dynamics of Unhelpful Help in Creative Organizations
By: Colin Fisher, Julianna Pillemer and Teresa Amabile
We’ve all been there. You ask a colleague for help with something, maybe a tricky research design or a difficult student. They agree to help, but their assistance misses its mark. You wonder what happened and, if you turn to existing research and theory, you don’t find... View Details
Fisher, Colin, Julianna Pillemer, and Teresa Amabile. "When the Thought Doesn’t Count: The Dynamics of Unhelpful Help in Creative Organizations." Academy of Management Discoveries (in press). (Pre-published online October 18, 2024.)
- October 2020 (Revised March 2021)
- Case
Pete Carroll: Building a Winning Organization through Purpose, Caring, and Inclusion
By: Ranjay Gulati, Matthew Breitfelder and Monte Burke
Competing at the highest levels of the National Football League (NFL) requires tremendous skill, dedication and persistence. The most successful coaches in the NFL know how to draw out a higher level of performance and consistency from their players. This is typically... View Details
Keywords: National Football League; Leadership Style; Organizational Culture; Mission and Purpose; Relationships; Performance; Success; Sports; Sports Industry
Gulati, Ranjay, Matthew Breitfelder, and Monte Burke. "Pete Carroll: Building a Winning Organization through Purpose, Caring, and Inclusion." Harvard Business School Case 421-020, October 2020. (Revised March 2021.)
- Article
Organization of Information and the Detection of Gender Discrimination
By: C. Rutte, T. Diekmann, J. Polzer, F. Crosby and D. Messick
Rutte, C., T. Diekmann, J. Polzer, F. Crosby, and D. Messick. "Organization of Information and the Detection of Gender Discrimination." Psychological Science 5, no. 4 (July 1994): 226–231.
- 02 Dec 2011
- News
Can Harvard and MIT Make Organ Transplants More Efficient?
- 1994
- Chapter
Strategic Change: How to Realign the Organization to Implement Strategy
By: Michael Beer and R. A. Eisentat
- Article
The Mixed Effects of Inconsistency on Experimentation in Organizations
By: Fiona Lee, Amy C. Edmondson, Stefan Thomke and Monica Worline
Keywords: Organizations
Lee, Fiona, Amy C. Edmondson, Stefan Thomke, and Monica Worline. "The Mixed Effects of Inconsistency on Experimentation in Organizations." Organization Science 15, no. 3 (May–June 2004): 310–326.
- 2012
- Book
Talk, Inc. : How Trusted Leaders Use Conversation to Power Their Organizations
By: Boris Groysberg and Michael Slind
How can leaders make their big or growing companies feel small again? How can they recapture the "magic"--the tight strategic alignment, the high level of employee engagement--that drove and animated their organization when it was a start-up? As more and more... View Details
Keywords: Leadership; Interpersonal Communication; Organizational Culture; Social and Collaborative Networks; Spoken Communication
Groysberg, Boris, and Michael Slind. Talk, Inc. How Trusted Leaders Use Conversation to Power Their Organizations. Harvard Business Review Press, 2012.
Learning in Action: A Guide to Putting the Learning Organization to Work
Most managers today understand the value of building a learning organization. Their goal is to leverage knowledge and make it a key corporate asset, yet they remain uncertain about how best to get started. What they lack are guidelines and tools that transform abstract... View Details
- July 2009
- Exercise
Bringing AMP Home: Personal Memos to Improve Your Organization
By: Max H. Bazerman
This exercise helps AMP participants connect the concepts in AMP to specific issues that are current in their organizations. This exercise is done for each participant and each phase is shared with living group colleagues View Details
- 1985
- Article
Measuring and Reporting the Financial Condition of Public Organizations
By: Dutch Leonard
Leonard, Dutch. "Measuring and Reporting the Financial Condition of Public Organizations." Research in Governmental and Non-Profit Accounting 1 (1985).
High Commitment High Performance: How to Build A Resilient Organization for Sustained Advantage
How to create the high-performance, high-commitment organization.
Integrating knowledge from strategic management, performance management, and organization design, strategic human resource expert and Harvard Business School Professor Michael Beer outlines... View Details