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- Faculty Publications (237)
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- All HBS Web (1,163)
- Faculty Publications (237)
- 30 Aug 2004
- Research & Ideas
Mapping Your Board’s Effectiveness
Subsequently, it needs information on how well the strategy is being implemented and what results the strategy is delivering. Directors cannot infer from quarterly financial statements whether the company has selected a sensible customer... View Details
Keywords: by Robert S. Kaplan
- 01 Jun 2000
- News
Flexibility Is Key to Product Development in Internet Time
partnership helped them find errors in the initial version, as well as add new features to it." Such collaboration allows a search engine like Yahoo!, for example, to respond to customer requirements by... View Details
Keywords: Judith A. Ross
- 21 May 2007
- Research & Ideas
Fixing the Marketing-CEO Disconnect
drivers are leading indicators of revenue growth. Pipeline of Growth Ideas: a set of future customer initiatives and innovations that translate into sustainable future growth. Marketing Talent Pool: the... View Details
Keywords: by Sean Silverthorne
- 01 Mar 2014
- News
Case Study: Gazelle's New Predators
Illustration by Istvan Banyai Since 2006, Gazelle has offered consumers an answer to the question of what to do with their old electronic devices when they upgrade: Sell them to us. Customers can go to Gazelle's website; get a price for... View Details
- 05 Aug 2015
- News
Mobilizing the Public to Fight Bribery
“Corruption is a great untapped market,” Henry Motte-Munoz (MBA 2013) says with a laugh. “Not many competitors and customer interest is quite high.” It’s a market he’s helping to disrupt using Bantay, an NGO he cofounded while at HBS,... View Details
- Blog
Why Does Your Company Exist?
When was the last time you thought about your company's mission statement? Maybe it appears on a slide deck that employees see in their onboarding process, or spotlighted in the annual report. Or perhaps your company's website features some aspirational statements or... View Details
- 10 Jun 2013
- Research & Ideas
How Numbers Talk to People
deep statistical analysis, just good data and reporting approaches. It is often encountered in online businesses, where customer clickstreams provide plenty of data-often too much-for analysis. One expert practitioner of the CSI story... View Details
- 13 Aug 2018
- Blog Post
Following My Dream: Launching a Venture
Initially aiming to recruit 1-2 summer interns to support me in my endeavor, I ended up hiring an amazing and diverse team of six interns who are as excited about the idea as I am. Given my background in mechanical engineering, I was... View Details
Keywords: Entrepreneurship
- 11 Apr 2007
- Research & Ideas
Adding Time to Activity-Based Costing
McKinsey to found Acorn Systems where he developed software to incorporate time equations into ABC. The software modeled how, for example, the time to process a customer order would vary depending on whether it was a standard or a View Details
Keywords: by Sarah Jane Gilbert
- 05 Mar 2021
- Blog Post
Intensive Bootcamp Kicked my Entrepreneurship Goals Into Gear
were pain points that our initial idea wouldn’t necessarily solve. Taking a step back and erasing biases around our idea allowed us to better understand the true value we would be creating and helped us to determine who our target View Details
- 15 Jul 2015
- Research & Ideas
Amazon Prime Day: The Logic Behind a Retailer’s Made-up Holiday
Amazon.com is taking an interesting approach to its birthday this year. The company is throwing itself a party where all its Prime customers get the gifts. Amazon Prime Day is slated for July 15th, "a one-day shopping event with more... View Details
- Web
HBX Launched - Annual Report 2014
students—projected via life-size screens—interact with an HBS faculty member just as they would in person, but using a custom computer interface and sophisticated videoconferencing technology. This View Details
Charles R. Schwab
In spite of the disdain given to discount brokerage by larger investment houses, Schwab took advantage of SEC deregulation in 1975, and went on to build “the Kmart of the stock brokerage industry.” Though discount brokerage at Schwab’s grand scale View Details
Keywords: Finance
- 30 Nov 2017
- News
Happy Meals (Are Here Again)
and his team—which included Kristy Cunningham—to get to the heart of what exactly had happened to the 62-year-old icon. The redesign is part of an initiative by McDonald’s corporate to modernize the customer... View Details
- 05 Oct 2010
- First Look
First Look: October 5, 2010
and market-implied yields fell, and the ability of ratings to predict default deteriorated. We offer several possible explanations for these findings that are linked to existing theories. Download the paper: http://www.hbs.edu/research/pdf/09-051.pdf The Impact of... View Details
Keywords: Sean Silverthorne
- 01 Dec 2000
- News
Core Values Keep Airline Flying High
Airline Industry Program at MIT, an initiative examining how major commercial airline carriers are facing the challenges of their rapidly changing industry. Staying on top of an industry facing more regulation (including the Airline... View Details
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
changed with the times, what improvements, if any, have they experienced in customer satisfaction and financial performance? Shapiro: Unfortunately, we did not formally maintain relationships with the many companies that we used as field... View Details
Keywords: by Sarah Jane Johnston
- 06 Dec 2021
- News
Tipping Point
drivers. It is a model customers are familiar with.” And it’s a model she believes could also transform the coffee industry and other commodity supply chains. Courtesy Margaret Nyamumbo “The economics of coffee are some of the most... View Details
- 06 Dec 2021
- News
Leadership in the Digital Age
six HBS Global Research Centers, Hill and her Leadership Initiative team hosted a series of virtual roundtable discussions on the pressing issues that accompany digital transformation. The goal: to examine how leadership has evolved in... View Details
Keywords: April White
- 01 Jun 1997
- News
New Releases
demand, and on pleasing the best customers - can ultimately weaken a strong firm. In The Innovator's Dilemma, Christensen shows how significant breakthroughs in products and services are often initially... View Details