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    John A. Quelch

    John A. Quelch is Executive Vice Chancellor and Distinguished Professor of Social Science at Duke Kunshan University. He is also John DeButts Professor at Duke University's Fuqua School of Business.  Between 2017 and 2023 he was the Leonard M. Miller University... View Details

    Keywords: financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services
    • 28 Jul 2016
    • News

    Where is TripAdvisor for Doctors?

      Henry W. McGee

      Henry McGee joined the HBS faculty in 2013 after retiring as President of HBO Home Entertainment, the digital and DVD program distribution division of Home Box Office, the pioneering premium television company. A member of the Entrepreneurial Management Unit,... View Details

      Keywords: health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care; health care
      • February 2022 (Revised February 2024)
      • Case

      Sekisui House and the In-Home Early Detection Platform

      By: John D. Macomber and Akiko Kanno
      To address an aging population and sales declines, a major Japanese homebuilder considers pivoting to provide and support an in-home health detection platform, in competition with tech companies. This case considers the point of view of major builders regarding how... View Details
      Keywords: Voice Assistants; Architecture; Smart Home; Aging Society; Digitalization; Real Estate; Home Automation; Sensors; Strategy; Digital Platforms; Health Care and Treatment; Housing; Age; Real Estate Industry; Construction Industry; Health Industry; Japan
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      • Web

      Faculty & Advisors - MBA

      Kennedy School of Government Mark Fishman, M.D. MS/MBA Program Faculty Co-Chair for MS Professor of Stem Cell and Regenerative Biology at Harvard University, Chief of Pathways Consult Service at Massachusetts General Hospital Douglas... View Details
      • 30 Sep 2002
      • Research & Ideas

      Use the Psychology of Pricing To Keep Customers Returning

      same concept can be applied to health care. In its current form, most of us pay for blanket health care coverage that entitles us to a number of periodic services such as checkups, shots, mammograms, etc.... View Details
      Keywords: by Manda Mahoney
      • April 2012
      • Article

      Addressing the Leadership Gap in Medicine: Residents' Need for Systematic Leadership Development Training

      By: Daniel Mark Blumenthal, Kenneth Richard Lee Bernard, Jordan David Bohnen and Richard Bohmer
      All clinicians take on leadership responsibilities when delivering care. Evidence suggests that effective clinical leadership yields superior clinical outcomes. However, few residency programs systematically teach all residents how to lead, and many clinicians are... View Details
      Keywords: Health Care and Treatment; Service Delivery; Leadership Development; Training; Programs; Practice
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      • June 2013
      • Teaching Note

      Rock Health

      By: Robert Higgins and Ian McKown Cornell
      This is the teaching note associated with HBS Case #813035. The case should enable students to identify emerging challenges, evaluate Rock Health's funding model, debate the effectiveness of its incubation service and assess its long-term viability. View Details
      Keywords: Innovation; Incubation; Healthcare Technology; Startups; Entrepreneurship; Innovation and Management; Health Care and Treatment; Business Startups; Health Industry; San Francisco; California; United States
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        When Technology Gets Ahead of Society

        New technologies can be unsettling for industry incumbents, regulators, and consumers, because norms and institutions for dealing with them don't yet exist. Interestingly, businesspeople in emerging economies face similar challenges: The rules are unclear and... View Details

          James I. Cash

          Professor Cash received a Bachelor of Science degree in Mathematics from Texas Christian University; a Master of Science in Computer Science from Purdue University's Graduate School of Mathematical Sciences; and a Doctor of Philosophy in Management Information... View Details

          Keywords: financial services; financial services; financial services; financial services; financial services; financial services; financial services
          • 15 Feb 2000
          • Lessons from the Classroom

          Delivering Information Services: A 30-Year Perspective

          As the information economy emerges and technology transforms "business-as-usual," senior-level executives need to understand the "big picture" of how IT impacts their entire organization—from top to bottom. The HBS Executive Education course... View Details
          Keywords: by Staff
          • 2022
          • Article

          Improving Efficiency and Reducing Costs of MRI-Guided Prostate Brachytherapy Using Time-Driven Activity-Based Costing

          By: Nikhil G. Thaker, Rajat J. Kudchadker, James R. Incalcaterra, Tharakeswara K. Bathala, Robert S. Kaplan, Ankit Agarwal, Deborah A. Kuban, Benjamin D. Frank, Prajnan Das, Thomas W. Feeley and Steven J. Frank
          Integrated quality improvement (QI) and cost reduction strategies can help increase value in cancer care. We applied standard QI and TDABC methods to improve workflow efficiency and reduce costs for MRI-guided prostate brachytherapy. We constructed process maps,... View Details
          Keywords: Brachytherapy; Quality Improvement; Prostate; Time-Driven Activity-Based Costing; Cost Accounting; Health Care and Treatment; Performance Efficiency; Health Industry
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          • 11 Jul 2017
          • News

          A better way to measure the patient experience

          • 19 Dec 2023
          • Research & Ideas

          $15 Billion in Five Years: What Data Tells Us About MacKenzie Scott’s Philanthropy

          finished giving, but with more than $15 billion granted to nearly 2,000 organizations, some meaningful patterns have begun to emerge. We parsed all the Yield Giving donation information available to date and matched it with Internal Revenue View Details
          Keywords: by Matthew Lee, Brian Trelstad, and Ethan Tran
          • 27 Sep 2006
          • Research & Ideas

          Report From Egypt: Studying Global Influences

          philanthropic efforts but more often helping communities through core business practices, such as gaining flexibility to hire and fire from the union by raising wages and increasing training or helping laid-off employees start small businesses that offered new View Details
          Keywords: by Sean Silverthorne
          • July–August 2018
          • Article

          When Technology Gets Ahead of Society

          By: Tarun Khanna
          New technologies can be unsettling for industry incumbents, regulators, and consumers, because norms and institutions for dealing with them don’t yet exist. Interestingly, businesspeople in emerging economies face similar challenges: The rules are unclear and... View Details
          Keywords: Technological Innovation; Society; Situation or Environment; Infrastructure; Entrepreneurship; Performance Effectiveness; Cooperation
          Related
          • 28 Feb 2017
          • First Look

          First Look at New Research, February 28

          case:https://cb.hbsp.harvard.edu/cbmp/product/116058-PDF-ENG Harvard Business School Case 817-048 Augmedix In April 2015, Ian Shakil and Pelu Tran, cofounders of Augmedix, are discussing how to grow their emerging health care startup. The... View Details
          Keywords: Sean Silverthorne
          • November 2023
          • Case

          The Commons Project in Rwanda—Building Digital Infrastructure for the Global Public Good

          By: Álvaro Rodríguez Arregui and Tom Quinn
          In September 2022, The Commons Project Foundation (TCP) CEO Zhenya Lindgardt and her team met on a Zoom call to discuss building tools to help Rwandans manage their health data. They believed that helping Africa build digital infrastructure would improve much-needed... View Details
          Keywords: Developing Countries and Economies; Capital; Cross-Cultural and Cross-Border Issues; Health Care and Treatment; Information Management; Adaptation; Information Infrastructure; Information Technology Industry; Rwanda; United States
          Related
          • August 2021
          • Case

          Livongo: Scaling a Purpose-Driven Organization in Healthcare

          By: Ranjay Gulati, Aseem Shukla and Reva Nohria
          When seasoned entrepreneur Glen Tullman founded the chronic health care startup Livongo in 2014, it was personal. His son lived with diabetes, and Tullman knew firsthand how taxing it could be to manage such an unrelenting disease. Livongo set out to empower people... View Details
          Keywords: Healthcare Industry; Scaling; Telehealth; Health Care and Treatment; Small Business; Internet and the Web; Customer Focus and Relationships; Growth and Development Strategy; Opportunities; Mergers and Acquisitions; Health Industry
          Related
          • 30 Sep 2014
          • First Look

          First Look: September 30

          business and financial challenges at the 171-year old UK travel services company. The company has lost almost £600 million in the last three quarters, has seen its stock price fall from 230 pence to a low of 8.8 pence in the past two... View Details
          Keywords: Sean Silverthorne