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- All HBS Web (271)
- Faculty Publications (77)
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- 09 Sep 2009
- First Look
First Look: September 9
Many organizations have implemented incident reporting systems to highlight actual and potential operational failures in order to encourage problem solving and prevent subsequent failures. Our study is among the first to develop and...
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Martha Lagace
- April 2001 (Revised February 2003)
- Case
Moore Medical Corporation
Moore Medical is a medium-sized distributor of medical supplies to practitioners, such as podiatrists and emergency medical technicians. At the time of the case, it has relied on traditional customer channels such as catalogs, phones, and faxes to communicate product...
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Keywords:
Change Management;
Internet and the Web;
Marketing Communications;
Information Technology;
Order Taking and Fulfillment;
Medical Devices and Supplies Industry;
Distribution Industry
McAfee, Andrew P., and Gregory Bounds. "Moore Medical Corporation." Harvard Business School Case 601-142, April 2001. (Revised February 2003.)
- April 2009
- Case
Supply Chain Optimization at Hugo Boss (A)
By: Ananth Raman, Nicole DeHoratius and Zahra Kanji
We evaluate the impact of a supply chain pilot implemented at Hugo Boss. This pilot entailed altering the way in which Hugo Boss orders from its suppliers. We explore the challenge of assessing the impact of supply chain change, the link between operational performance...
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Keywords:
Order Taking and Fulfillment;
Logistics;
Supply Chain Management;
Performance Evaluation;
Sales;
Apparel and Accessories Industry;
Retail Industry;
Europe
Raman, Ananth, Nicole DeHoratius, and Zahra Kanji. "Supply Chain Optimization at Hugo Boss (A)." Harvard Business School Case 609-029, April 2009.
- 17 Jan 2011
- Research & Ideas
Being the Boss
manager," Hill says. "What I've come to understand is that many of them never really made the psychological transformation from being an individual contributor to being a manager, and it really resonates with them when they read the book. Many of them are not...
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by Carmen Nobel
- Fall 2016
- Article
The Impact of Supplier Inventory Service Level on Retailer Demand
By: Nathan Craig, Nicole DeHoratius and Ananth Raman
To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier’s service level on demand from...
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Keywords:
Demand and Consumers;
Service Delivery;
Supply Chain;
Order Taking and Fulfillment;
Retail Industry
Craig, Nathan, Nicole DeHoratius, and Ananth Raman. "The Impact of Supplier Inventory Service Level on Retailer Demand." Manufacturing & Service Operations Management 18, no. 4 (Fall 2016): 461–474.
- September – October 2011
- Article
The Manufacturer's Incentive to Reduce Lead Times
By: Santiago Kraiselburd, Richard Pibernik and Ananth Raman
It is generally a well acknowledged fact that, ceteris paribus, reducing the lead times between downstream and upstream parties in a supply chain is desirable from an overall system perspective. However, an upstream party (e.g., a manufacturer) may have strong...
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Keywords:
Cost;
Demand and Consumers;
Order Taking and Fulfillment;
Production;
Supply Chain Management;
Sales;
Manufacturing Industry;
Retail Industry
Kraiselburd, Santiago, Richard Pibernik, and Ananth Raman. "The Manufacturer's Incentive to Reduce Lead Times." Production and Operations Management 20, no. 5 (September–October 2011): 639–653.
- 26 Jun 2000
- Research & Ideas
What’s an Internet Business Model? Ask a Health Care Professional
out how to get into a clinical trial to try an experimental drug. For their part, physicians are often befuddled by difficult cases that don't respond to traditional therapies. And pharmaceutical companies, at the same time, are anxious to find subjects for clinical...
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- 05 Nov 2009
- Research & Ideas
A Market for Human Cadavers in All but Name?
The debate on the legitimacy of fulfilling such a request might not produce a "quick and easy agreement" but is worth starting now. Purchasing the services of an entrepreneurial venture to send a cadaver (domestically or...
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- July 2015 (Revised October 2015)
- Case
Building Strong Partnerships at the Inter-American Development Bank
By: Amy C. Edmondson, Erin L. Henry, Andreas Georgoulias and Natalie Bartlett
Building Strong Partnerships at the Inter-American Development Bank details the development of the bank's new Office of Outreach Partnerships to sustain a culture of innovation through maintaining and generating partnerships in order to fulfill the bank's greater...
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Keywords:
Business Organization;
Business And Community;
Well-being;
Wealth and Poverty;
Organizational Structure;
Groups and Teams;
Organizational Culture;
Technology Adoption;
Business and Stakeholder Relations;
Business and Shareholder Relations;
Business and Government Relations;
Change Management;
Nonprofit Organizations;
Expansion;
Partners and Partnerships;
Restructuring;
Welfare or Wellbeing;
Business and Community Relations;
Non-Governmental Organizations;
Banking Industry;
Latin America
Edmondson, Amy C., Erin L. Henry, Andreas Georgoulias, and Natalie Bartlett. "Building Strong Partnerships at the Inter-American Development Bank." Harvard Business School Case 616-004, July 2015. (Revised October 2015.)
- March 1994
- Case
Bose Corp.: The JIT II Program (A)
By: Roy D. Shapiro and Bruce Isaacson
Bose Corp. is evaluating an unusual plan to manage relationships with vendors that supply components for Bose speakers. The company must decide: 1) which planning and ordering activities should be performed by Bose and which can be performed by vendors, 2) how much...
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Keywords:
Supply Chain Management;
Planning;
Production;
Alliances;
Order Taking and Fulfillment;
Electronics Industry
Shapiro, Roy D., and Bruce Isaacson. "Bose Corp.: The JIT II Program (A)." Harvard Business School Case 694-001, March 1994.
- October 2011 (Revised September 2014)
- Case
Moda Operandi: A New Style of Fashion Retail
By: Mukti Khaire
Moda Operandi is a startup in the fashion industry. The firm organizes online trunk shows of designers' collections, allowing its members to directly order clothes from the collections shown in Fashion Weeks all over the world. Moda Operandi conveys the preorders to...
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Keywords:
Business Startups;
Entrepreneurship;
Order Taking and Fulfillment;
Distribution Channels;
Internet and the Web;
Design;
Fashion Industry;
Retail Industry
Khaire, Mukti. "Moda Operandi: A New Style of Fashion Retail." Harvard Business School Case 812-040, October 2011. (Revised September 2014.)
- 20 Jan 2015
- First Look
First Look: January 20
authors will examine these and other major events in which Henry Kissinger played leading roles in order to extract their most important insights into the principles and practice of effective negotiation. Download working paper:...
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Keywords:
Sean Silverthorne
- June 2010
- Case
FoldRite Furniture Company: Planning to Meet a Surge in Demand
By: Steven C. Wheelwright and Afarin Bellisario
Demand for folding and stackable chairs and tables at FoldRite Furniture Co. is unexpectedly strong. The company spent the previous two years improving manufacturing quality and efficiency, dropping poor-performing product lines, developing new products that are...
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Keywords:
Manufacturing;
Production Capacity;
Production Scheduling;
Risk Management;
Growth Management;
Production;
Logistics;
Order Taking and Fulfillment;
Business Strategy;
Manufacturing Industry;
Consumer Products Industry;
United States;
Europe
Wheelwright, Steven C., and Afarin Bellisario. "FoldRite Furniture Company: Planning to Meet a Surge in Demand." Harvard Business School Brief Case 104-555, June 2010.
- 12 Dec 2017
- First Look
New Research and Ideas, December 12, 2017
fulfillment drive work engagement. Employees have needs (e.g., a desire to be authentic) and they also have expectations for how their job or their organization will fulfill them. We argue that experiences...
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Keywords:
Sean Silverthorne
- 19 May 2009
- First Look
First Look: May 19, 2009
partnership in rural northern Minnesota between 14 different organizations, which worked together through an advisory board, governing board, and leadership team in order to deliver coordinated early childhood services to young children...
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Martha Lagace
- 12 Apr 2010
- Research & Ideas
One Report: Better Strategy through Integrated Reporting
earn profits in the future. Conversely, other stakeholders need to understand that companies need to make a profit in order to survive and grow. Failure to do so means that eventually they will not be able to View Details
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by Martha Lagace
- May 1994 (Revised March 2008)
- Case
Barilla SpA (A)
Barilla SpA, an Italian manufacturer that sells to its retailers largely through third-party distributors, experienced widely fluctuating demand patterns from its distributors during the late 1980s. This case describes a proposal to address the problem by implementing...
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Keywords:
Order Taking and Fulfillment;
Logistics;
Supply Chain;
Technology;
Food and Beverage Industry;
Manufacturing Industry;
Italy
Hammond, Janice H. "Barilla SpA (A)." Harvard Business School Case 694-046, May 1994. (Revised March 2008.)
- 14 Feb 2011
- Research & Ideas
Clay Christensen’s Milkshake Marketing
discovered that 40 percent of the milkshakes were purchased first thing in the morning, by commuters who ordered them to go. The next morning, he returned to the restaurant and interviewed customers who left with milkshake in hand, asking...
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- 17 Aug 2010
- First Look
First Look: August 17
the fiscal quarter end when they have greater incentive to boost earnings. Our results confirm managers' stated willingness to sacrifice long-term value in order to smooth earnings (Graham, Harvey, and Rajgopal, 2005) and their stated...
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Keywords:
Martha Lagace
- 23 Feb 2010
- First Look
First Look: Feb. 23
network of client employees and an equally vast internal network of the firm's employees. The GEP needs to have a deep understanding of the client and its industry in order to identify opportunities and problems where the firm's resources...
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Keywords:
Martha Lagace