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- All HBS Web
(182)
- News (64)
- Research (103)
- Events (1)
- Multimedia (3)
- Faculty Publications (35)
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- 23 Nov 2021
- Book
What It Takes to Build an Organizational Culture That Wins
turnaround of dysfunctional aspects of Microsoft’s culture. But at the same time, he was leading a major change in strategy away from the domination of Windows software, a change made more difficult by the market share and huge wealth... View Details
Keywords: by Avery Forman
- 06 Jan 2016
- What Do You Think?
Why Do Leaders Get Their Timing Wrong?
organization culture as the culprit. He identified a dysfunctional culture as a cause of poor timing, one that magnifies a “confirmation bias that causes companies to stick with obsolete or weak strategies ... far too long.” Subrata... View Details
- 02 Mar 2009
- Research & Ideas
When Goal Setting Goes Bad
Maurice Schweitzer. Q: Are goals by themselves a problem, or is it the way we use them? A: When we can so easily predict the dysfunctional behavior that will ensue, I would argue that it is the goals themselves. Far too often, people want... View Details
Keywords: by Sean Silverthorne
- 27 Oct 2002
- Research & Ideas
Want a Happy Customer? Coordinate Sales and Marketing
bloated bureaucracy and constipated decision-making. Clearly dysfunctional activities,even in fun, such as a sales vs. marketing golf tournament at the national sales meeting, are to be discouraged.— Benson Shapiro Information technology... View Details
Keywords: by Benson Shapiro
- 28 Sep 2011
- Research & Ideas
The Profit Power of Corporate Culture
families as well. Q: How can a CEO spot a dysfunctional or at least disintegrating culture? What should be the first steps to fixing the problem? A: A CEO in this situation should be tracking and managing by the numbers—the nonfinancial... View Details
Keywords: by Sean Silverthorne
- 09 Oct 2001
- Research & Ideas
Driven: How Human Nature Shapes Organizations
identity and reputation from unjust attacks. And the firm as a whole needs a similar defensive capacity for its dealings with hostile competitive firms, community groups, or governmental agencies. The defending and learning drives can also veer to View Details
Keywords: by Paul Lawrence & Nitin Nohria
- 27 Jun 2011
- Research & Ideas
Recovering from the Need to Achieve
back to McClelland's original work, and eventually thinking more deeply about the "high-need-for-achievement professional" and how helpless these individuals behaved when trying to change dysfunctional behavior. DeLong, a... View Details
Keywords: by Kim Girard
- 08 Oct 2008
- Research & Ideas
Book Excerpt: A Sense of Urgency
automatically must be delegated to the damage control specialists. A crisis can be your friend. Never forget that crises do not automatically reduce complacency. If not monitored and handled well, burning platforms can be disastrous, leading to fear, anger, blame, and... View Details
Keywords: by John P. Kotter
- 12 Nov 2019
- Research & Ideas
Corporate Innovation Increasingly Benefits from Government Research
Blanding is a writer based in the Boston area. [Image: Bruce yuanyue Bi / Alamy Stock Photo] Related Reading Political Dysfunction Makes America Less Competitive Do National Security Secrets Hold Back National Innovation? For Better... View Details
Keywords: by Michael Blanding
- 16 Nov 2020
- Research & Ideas
Transitions of Power Are Difficult. What Joe Biden and Other Incoming Leaders Need to Know.
who don’t agree with them to avoid being demonized themselves. Getty The task of a new leader is to shift the cycle from losers’ dysfunctions to the unified team that is able to win. It’s time for a turnaround! Divided constituencies must... View Details
Keywords: by Sean Silverthorne
- 25 Mar 2014
- Research & Ideas
Book Excerpt: ‘Can China Lead?’
of higher education are in the process of slow-motion self-destruction. The University of California system, once the greatest system of public higher education in the world, has been weakened and made increasingly dysfunctional due to... View Details
- 04 Apr 2008
- What Do You Think?
Who Owns Intellectual Property?
to this month's column, to "be bad actors with respect to copyright"? Is, as David Albert Newman suggests, " ... pirating intellectual property ... for the good of society ... (if) this is a correction to dysfunctional... View Details
Keywords: by Jim Heskett
- 02 Jul 2009
- Research Event
Business Summit: The Role of Social Entrepreneurship in Transforming American Public Education
SchoolsKevin Johnson, CEO & President, St HOPE Public SchoolsWendy Kopp, CEO & Founder, Teach for AmericaMichelle Rhee, Chancellor, Washington DC Public Schools A national crisis exists in public education. The root causes include unaccountable teachers, View Details
Keywords: Education
- 01 Mar 2017
- Research & Ideas
A Good Thing Happens When Doctors Start Talking to Their Patients
that could occur later” “If doctors can’t charge for doing certain things, they tend not to do them even when they can make the patient better off,” he says. “On the other hand, sometimes doctors do things they shouldn’t, just because they can charge for them. It’s a... View Details
- 29 Mar 2011
- First Look
First Look: March 29
crisis, several commentators concluded that the continuing expansion of risk measurement is dysfunctional (Taleb, 2007; Power, 2009). This paper asks whether the expansion of measurement-based risk management in banking is as inevitable... View Details
Keywords: Sean Silverthorne
- 03 Jan 2018
- What Do You Think?
In the Wake of #MeToo, Should Corporate Boards Hire Compliance Officers?
role in selecting new board members. There was an implicit presumption of trust among the CEO and board members. At least a limited kind of camaraderie was thought to be essential among the leadership and the directors of a company. Those fearing View Details
Keywords: by James Heskett
- 14 Apr 2015
- First Look
First Look: April 14
explores dysfunctional dynamics, adversarial, and politically charged relationships, and those that are harmful to well-being. Evocative constructs are leveraged, including secrets, betrayals, anthropomorphism, lying, infidelity,... View Details
Keywords: Sean Silverthorne
- 10 Oct 2007
- First Look
First Look: First Look: October 10
broad-based therapies. Instead, the focus should be on enrolling subpopulations, based on diagnostic testing, in trials of targeted drug treatments and on monitoring and assessing effectiveness after drugs are approved. A dysfunctional... View Details
Keywords: Martha Lagace
- 09 Sep 2014
- First Look
First Look: September 9
Prior research on expectancy disconfirmation in task performance contexts has focused on the dysfunctional consequences of disconfirming low performance expectations (i.e., stereotype threat). In this paper we focus on the View Details
Keywords: Sean Silverthorne
- 04 Jun 2007
- Research & Ideas
Is Health Care Making You Better—or Dead?
technocratic, top-down oversight of the health care system, as opposed to something organic, entrepreneurial. What I did in Market-Driven Health Care was to say, this emperor has no clothes. Managed care is just not working. But to say that the whole system is View Details