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All HBS Web
(2,265)
- People (1)
- News (555)
- Research (1,352)
- Events (8)
- Multimedia (23)
- Faculty Publications (783)
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- 20 Dec 2006
- Working Paper Summaries
The Demise of Cost and Profit Centers
Keywords:
by Robert S. Kaplan
- 03 Jun 2009
- Working Paper Summaries
It Is Okay for Artists to Make Money…No, Really, It’s Okay
- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
A successful CM strategy must address each of the following processes. (Typical objectives and measures for customer management are shown in Figure 1.) 1. Customer selection. The customer selection process begins with an understanding of the customer, first View Details
Keywords:
by Robert S. Kaplan & David P. Norton
- 24 Oct 2023
- HBS Case
From P.T. Barnum to Mary Kay: Lessons From 5 Leaders Who Changed the World
What makes a leader great? A dose of luck, for sure. But specific leadership traits mark extraordinary individuals time and time again and help elevate the standouts from the vast middle. That’s the overarching takeaway from an extensive and growing collection of...
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by Avery Forman
- 24 Apr 2006
- Research & Ideas
Managing Alignment as a Process
corporate policies that will be administered by corporate support units. Corporate office to business units: The corporate priorities are cascaded into business unit strategies. Business units to support units: The strategic priorities of...
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- Article
Management by Accounting is Not Management Accounting
By: Robert S. Kaplan
Kaplan, Robert S. "Management by Accounting is Not Management Accounting." Forum. CFO 4, no. 7 (July 1988).
- March–April 1986
- Article
Must CIM be Justified by Faith Alone?
By: Robert S. Kaplan
Kaplan, Robert S. "Must CIM be Justified by Faith Alone?" Harvard Business Review 64, no. 2 (March–April 1986): 87–95.
- 14 Nov 2011
- Working Paper Summaries
The Impact of Corporate Sustainability on Organizational Process and Performance
- 14 Sep 2012
- Working Paper Summaries
What Do Managers Do? Exploring Persistent Performance Differences among Seemingly Similar Enterprises
An abstract is unavailable at this time.
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by Robert Gibbons & Rebecca Henderson
- April 22, 2012
- Article
U.S. Hedge Funds Rules Relaxed by Accident
By: Robert C. Pozen
Pozen, Robert C. "U.S. Hedge Funds Rules Relaxed by Accident." FT.com (April 22, 2012).
- 1995
- Working Paper
Managing Marketing by the Customer Equity Criterion
By: Robert C. Blattberg and John Deighton
- July – August 1996
- Article
Manage Marketing by the Customer Equity Test
By: Robert C. Blattberg and J. A. Deighton
Blattberg, Robert C., and J. A. Deighton. "Manage Marketing by the Customer Equity Test." Harvard Business Review 74, no. 4 (July–August 1996): 136–144.
- 13 Apr 2015
- Working Paper Summaries
Implied Materiality and Material Disclosures of Credit Ratings
- 01 May 2017
- Research & Ideas
Bad At Your Job? Maybe It's the Job’s Fault
Simons says. “They control this narrow slice, but their jobs are tied to things like revenue growth and profitability. The missing piece is the support they are given to accomplish their goals.” When using the tool, a job can be evaluated...
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by Dina Gerdeman
- 07 May 2009
- Working Paper Summaries
Broadening Focus: Spillovers and the Benefits of Specialization in the Hospital Industry
- 27 Mar 2020
- Working Paper Summaries
Novel Risks
- 1986
- Chapter
Competition Encountered by U.S. Companies That Manufacture Abroad
By: Robert B. Stobaugh
- 30 Jan 2019
- Working Paper Summaries
Understanding Different Approaches to Benefit-Based Taxation
- 26 Sep 2017
- Working Paper Summaries
Merchants and the Origins of Capitalism
Keywords:
by Sophus A. Reinert and Robert Fredona
- 2010
- Other Paper
Matching and Sub-Specialization by Technical Complexity in Cardiac Surgery
By: Kyna Fong and Robert S. Huckman