Filter Results
:
(463)
Show Results For
- All HBS Web (463)
- Faculty Publications (122)
Show Results For
- All HBS Web (463)
- Faculty Publications (122)
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
says Harvard Business School Professor Dennis Campbell. “In fact, to even think about a debtor as a customer is unusual.” Thus, Campbell was intrigued when he heard about a debt collection company in Turkey that not only treats debtors as...
View Details
- 12 Nov 2019
- Research & Ideas
Corporate Innovation Increasingly Benefits from Government Research
Innovation has always relied, to some degree, on government support. But a recent study suggests that public funding might be even more influential than it seems. “Nearly a third of US patents rely directly on US government funded research,” says View Details
Keywords:
by Michael Blanding
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
unite partners' objectives for creating a flexible supply chain; benchmark performance against other retailers; and evaluate and manage new technologies. Raman and Fisher provide specific, detailed metrics and techniques that can be used...
View Details
- 24 Jan 2024
- Op-Ed
Why Boeing’s Problems with the 737 MAX Began More Than 25 Years Ago
discovered on other MAX 9s, the Federal Aviation Administration (FAA) grounded the planes and opened an investigation into whether MAX is safe to fly, accompanied by a stern warning, saying, “This incident should have never happened, and...
View Details
- 16 May 2011
- Research & Ideas
What Loyalty? High-End Customers are First to Flee
increasing expectations for service in these markets—the longer a firm has held a service advantage in a local market, the more sensitive are its customers to it service levels relative to those of competitors," says Harvard Business School's View Details
Keywords:
by Julia Hanna
- June 1995
- Case
AT&T's Acquisition of NCR
Dennis R. Beresford, Chairman of the FASB, reflects on the AT&T and NCR merger and AT&T's desire to qualify the transaction for pooling of interest treatment, an accounting method allowing companies to record assets acquired in business combinations at historical cost...
View Details
Barth, Mary E., and Dale Coxe. "AT&T's Acquisition of NCR." Harvard Business School Case 195-239, June 1995.
- 24 May 2010
- News
Doctoral Awards for Excellence in Mentoring
- 23 May 2011
- News
What Loyalty? High-End Customers are First to Flee
- 19 Dec 2023
- Research & Ideas
The 10 Most Popular Articles of 2023
story. How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’KKR turned around a struggling door company and sold it for 10 times its investment—giving factory workers a life-changing cut of the...
View Details
Keywords:
by Danielle Kost
- 28 Jul 2008
- Research & Ideas
Making the Decision to Franchise (or not)
study was written by HBS professors Dennis Campbell and Srikant Datar, with Tatiana Sandino (HBS DBA '04) of USC's Marshall School of Business. "Franchising is a very observable, real choice that...
View Details
The New Science of Retailing
Authors Marshall Fisher and Ananth Raman, argue that the time is ripe for “rocket science retailing.” Just as Wall Street was...
View Details
- 15 Jun 2009
- Research & Ideas
GM: What Went Wrong and What’s Next
incremental governance strategy before it is either unduly celebrated or castigated by the public and, more importantly, integrated without critique into the nation's industrial policy "playbook." View Details
- 07 May 2012
- Research & Ideas
The Art of Haggling
of bargaining, while in Getting to YES, Harvard Law School Professor Roger Fisher and Harvard Negotiation Project Senior Fellow William Ury advocated for an approach that can benefit both parties. Fisher and...
View Details
Keywords:
by Katie Johnston
- 06 Sep 2005
- What Do You Think?
What are the Lessons of New Orleans?
Summing Up Management is a complex process. Good plans executed poorly may be worse than poor plans executed well. This is never truer than at times of disaster, in which plans made from afar have to be implemented by those on the scene...
View Details
Keywords:
by James Heskett
- Winter 2014
- Article
The Art of Strategic Renewal
By: Andy Binns, J. Bruce Harreld, Charles A. O'Reilly and Michael L. Tushman
In recent years, we have seen well-established companies such as Kodak, Blockbuster, Nokia, and BlackBerry pushed to the brink by smart competitors and changes in their industries. In each case, there were opportunities to act before a crisis engulfed the organization....
View Details
Keywords:
Organizational Change and Adaptation
Binns, Andy, J. Bruce Harreld, Charles A. O'Reilly, and Michael L. Tushman. "The Art of Strategic Renewal." MIT Sloan Management Review 55, no. 2 (Winter 2014): 21–23.
- 02 Aug 2013
- News
HBS Hosts Annual Summer Venture in Management Program
- 14 Aug 2018
- First Look
First Look at New Research and Ideas, August 14, 2018
relationships by making (even objectively generous) exchanges feel transactional. When exchanging resources, people should be wary of both how much they exchange and the manner in which they exchange. Publisher's link:...
View Details
Keywords:
by Sean Silverthorne
- Teaching
Overview
Anil has taught in front of MBA and doctoral students. He was a teaching fellow in "Managing Innovation" (taught by Professor Karim Lakhani) and "Strategies Beyond the Market" (taught by Professor Dennis Yao) as well as in the MBA Analytics program. Anil also...
View Details
- 22 Feb 2012
- News
Disclosures Are Found to Change Financial Behavior
- 04 Feb 2014
- What Do You Think?
Has Listening Become a Lost Art?
'positive responses' instead of finding out how we can do things better by listening and responding to 'negative responses.'" Others were not so sure. Tema Frank said she is not convinced that our ability to listen is any worse than it...
View Details
Keywords:
by James Heskett