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- All HBS Web (105)
- Faculty Publications (53)
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- 2000
- Working Paper
The Role of the Business Model in Capturing Value Innovation: Evidence from Xerox Corporation's Technology Spinoff Companies
Chesbrough, Henry W., and Richard S. Rosenbloom. "The Role of the Business Model in Capturing Value Innovation: Evidence from Xerox Corporation's Technology Spinoff Companies." Harvard Business School Working Paper, No. 01-002, July 2000.
- 07 Apr 2003
- Research & Ideas
XTV: Xerox’s Attempted Recovery From “Fumbling the Future”
By the end of the second spin-off regime, Xerox's position in the copier market had begun to improve. While its share of the market would never return to 80 percent levels, Xerox was able to regain more than ten market share points,...
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by Henry Chesbrough
- January 1994 (Revised May 1995)
- Case
Xerox: Design for the Environment
In 1990, Xerox undertook an "Environmental Leadership Program" designed to make Xerox an industry leader in non-polluting operations, recycling, and products actually designed for the environment. This effort flowed naturally out of the system of total quality...
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Keywords:
Product Design;
Production;
Service Delivery;
Service Operations;
Organizational Design;
Environmental Sustainability
Vietor, Richard H.K. "Xerox: Design for the Environment." Harvard Business School Case 794-022, January 1994. (Revised May 1995.)
- April 2005 (Revised January 2007)
- Case
Furman Selz LLC (A): A Tale of Two Acquisitions
By: Nancy D. Beaulieu, Boris Groysberg and Kyle Doherty
Profiles a firm that was reacquired by two companies with different degrees of success. Highlights integration challenges present in acquisition deals when the primary assets of the target are human capital. Focuses on Furman Selz's acquisition by Xerox in 1987; its...
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Keywords:
Mergers and Acquisitions;
Transition;
Valuation;
Human Capital;
Compensation and Benefits;
Integration;
Organizational Culture;
Banking Industry;
Financial Services Industry;
United States
Beaulieu, Nancy D., Boris Groysberg, and Kyle Doherty. "Furman Selz LLC (A): A Tale of Two Acquisitions." Harvard Business School Case 905-066, April 2005. (Revised January 2007.)
- 06 Nov 2000
- Research & Ideas
The Determinants of Corporate Venture Capital Success
them—potentially, at least—a strategic edge that private funds lack. These differences—good and bad—are illustrated by the case of Xerox Technology Ventures (XTV). The case, write Gompers and Lerner, "highlights the fact...
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by Paul Gompers & Josh Lerner
- November 1989 (Revised February 1990)
- Case
John A. Clendenin
Brief description of the life history of a Xerox manager. When used with Managing Xerox's Multinational Development Center it allows for the discussion of the relationship between personal history, personal values, and career choices.
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Keywords:
Personal Development and Career
Eisenstat, Russell A. "John A. Clendenin." Harvard Business School Case 490-028, November 1989. (Revised February 1990.)
- December 1979 (Revised October 1983)
- Case
Fred Henderson
By: John P. Kotter
Focuses on the management style of Fred Henderson in the context of a relatively stable business environment within Xerox Corporation. To be contrasted with the case, Renn Zaphiropoulos and the videotape, A Day with Renn Zaphiropoulos (9-881-501), which are appropriate...
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Keywords:
Situation or Environment;
Management Style;
Consumer Products Industry;
Electronics Industry
Kotter, John P. "Fred Henderson." Harvard Business School Case 480-043, December 1979. (Revised October 1983.)
- April 1995 (Revised June 2002)
- Case
Xerox: Outsourcing Global Information Technology Resources
By: Lynda M. Applegate and Kevin Davis
In order to increase revenues, develop new technologies, and manage information technology more efficiently, Xerox decided to sign a 10-year, $3.2 billion contract with Electronic Data Systems (EDS). This case describes the events that preceded Xerox's decision to...
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Keywords:
Information Technology;
Organizational Change and Adaptation;
Job Cuts and Outsourcing;
Information Technology Industry
Applegate, Lynda M., and Kevin Davis. "Xerox: Outsourcing Global Information Technology Resources." Harvard Business School Case 195-158, April 1995. (Revised June 2002.)
- January 1980 (Revised October 1993)
- Case
Renn Zaphiropoulos
By: John P. Kotter
Focuses on the management style of Renn Zaphiropoulos in the context of a rapidly changing business environment within Xerox Corporation. To be contrasted with the case, Fred Henderson and the videotape, A Day with Fred Henderson (9-881-502), which are appropriate for...
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Keywords:
Situation or Environment;
Management Style;
Consumer Products Industry;
Electronics Industry
Kotter, John P. "Renn Zaphiropoulos." Harvard Business School Case 480-044, January 1980. (Revised October 1993.)
- March 1999 (Revised October 2002)
- Case
Xerox: Book-In-Time
Book-In-Time, developed at Xerox, can dramatically reduce the cost of printing "one" book. Combined with the possibilities of digital content storage and transmittal, the new technology has vast opportunities. Xerox needs a commercial plan. The case describes the state...
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Keywords:
Cost Management;
Distribution;
Planning;
Opportunities;
Commercialization;
Technology Adoption;
Publishing Industry
Rangan, V. Kasturi. "Xerox: Book-In-Time." Harvard Business School Case 599-119, March 1999. (Revised October 2002.)
- August 2018 (Revised April 2021)
- Case
The Fuji-Xerox Merger
By: Guhan Subramanian and Annie Zhao
In January 2018, Xerox, a well-known American digital document firm, convened its board of directors to decide whether to approve a merger with Japanese imaging company Fujifilm. Activist Xerox shareholders were suing to halt the transaction, and documents unearthed...
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Keywords:
Mergers and Acquisitions;
Negotiation Deal;
Negotiation Process;
Corporate Governance;
Law
Subramanian, Guhan, and Annie Zhao. "The Fuji-Xerox Merger." Harvard Business School Case 919-002, August 2018. (Revised April 2021.)
- Article
The Evolution of Science-Based Business: Innovating How We Innovate
By: Gary P. Pisano
Science has long been connected to innovation and to business. As early as the late 19th century, chemical companies, realizing the commercial potential of science, created the first industrial research laboratories. During much of the 20th century, large-scale...
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Keywords:
Entrepreneurship;
Governance;
Innovation and Management;
Risk Management;
Research and Development;
Science-Based Business;
Commercialization
Pisano, Gary P. "The Evolution of Science-Based Business: Innovating How We Innovate." Special Issue on Management Innovation—Essays in the Spirit of Alfred D. Chandler. Industrial and Corporate Change 19, no. 2 (April 2010): 465–482.
- 20 Jul 2011
- Research & Ideas
Five Discovery Skills that Distinguish Great Innovators
the world around them—including customers, products, services, technologies, and companies—and the observations help them gain insights into and ideas for new ways of doing things. Jobs's observation trip to Xerox PARC provided the germ...
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- 08 Feb 2000
- Research & Ideas
Building Effective R&D Capabilities Abroad
Setting up a home-base-augmenting site—one designed to gather new knowledge for a company—involves certain skills. And launching a home-base-exploiting site—one established to help a company efficiently commercialize its R&D in foreign markets—involves others. The...
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by Walter Kuemmerle
- 18 Jul 2019
- Lessons from the Classroom
The Internet of Things Needs a Business Model. Here It Is
out of the data they produce. IoT pilots can take a while to prove the value proposition, so they will need to be inexpensive for business customers to find them compelling. Solution providers will also need to provide customer support to help them realize the value...
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- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
thereby rescuing a drug that the organization was ready to discard.5 Failure analysis can reach beyond the company walls to include customers. Systematic analysis of small failures in the form of customer breakdowns was instituted at View Details
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by Amy Edmondson & Mark D. Cannon
- 10 Feb 2003
- Research & Ideas
Commodity Busters: Be a Price Maker, Not a Price Taker
focus on the basis of your pricing. For example, when the Xerox machine was introduced, it was neither sold nor leased on a time basis. Instead, a lease meter was installed in each machine to count the number of copies. This enabled View Details
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by Benson P. Shapiro
- 10 Sep 2001
- Research & Ideas
Do You Have Change Fatigue?
get heard. Unclear intent is another problem. A change effort at Xerox foundered amid mutual recrimination and finger-pointing when an economic downturn revealed a lack of clarity about who was really in charge. Change leaders must...
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by Nick Morgan
- 13 Oct 2009
- Research & Ideas
7 Lessons for Navigating the Storm
competitive. That's what CEO Anne Mulcahy did in cutting 28,000 jobs to enable Xerox to be competitive once again. Now she is refocusing Xerox, long known as the plain paper copier company, on the paperless, all-digital office. How can...
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by Martha Lagace
- 01 May 2000
- What Do You Think?
Can You Hard-Wire Performance?
incentive—given other management initiatives already in place—will, if it works, insure that GE's organization in the future will deliver the greatest value (best results at lowest cost), thereby enhancing customers' performance and GE's profits. View Details
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by James Heskett