Publications

2006
Book

Confidence: How Winning Streaks and Losing Streaks Begin and End

By: Rosabeth M. Kanter

Is success simply a matter of money and talent? Or is there another reason why some people and organizations always land on their feet, while others, equally talented, stumble again and again? There's a fundamental principle at work—confidence—that makes the difference... View Details

Keywords: Social Psychology

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Is success simply a matter of money and talent? Or is there another reason why some people and organizations always land on their feet, while others, equally talented, stumble again and again? There's a fundamental principle at work -- confidence -- that makes the... View Details

27 Oct 2011
Research & Ideas

Horrible Boss Workarounds

what employees can do to resist them. As she states in a recent column in Harvard Business Review, "The best cure for horrible bosses is wonderful colleagues." Bad boss behavior #1: failure to communicate. At any level of... View Details

Keywords: by Carmen Nobel

07 Apr 2003
Research & Ideas

XTV: Xerox’s Attempted Recovery From “Fumbling the Future”

allowing him and his team to scan Xerox's technology base and identify investment opportunities that might otherwise have been missed. 38 This structure was called Xerox Technology Ventures (XTV). Fumbling the Future was published in... View Details

Keywords: by Henry Chesbrough

21 Aug 2000
Research & Ideas

Inside the OR: Disrupted Routines and New Technologies

lens of a surgical team implementing a revolutionary new procedure called MICS (minimally invasive cardiac surgery), professors Amy C. Edmondson, Richard M. Bohmer, and Gary P. Pisano have looked beyond organizational factors to provide a... View Details

Keywords: by Hilah Geer

14 Feb 2012
First Look

First Look: February 14

characterized by some boundary conditions (Study 6). We discuss the theoretical contribution of this work to research on moral regulation and ethical behavior. "CEO Relational Leadership and Strategic Decision Quality in Top Management Teams: The Role of View Details

Keywords: Carmen Nobel

2012
Working Paper

Expertise Dissensus: A Multi-level Model of Teams' Differing Perceptions about Member Expertise

By: Heidi K. Gardner and Lisa Kwan

Why are some teams more effective than others at using their members' expertise to achieve short-term performance and longer term developmental benefits? We propose that a critical factor is expertise dissensus-members' differing perceptions of each other's level of... View Details

Keywords: Groups and Teams; Failure; Experience and Expertise; Research; Performance Effectiveness; Knowledge Use and Leverage; Perception; Personal Development and Career

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01 Feb 2023
What Do You Think?

Will Hybrid Work Strategies Pull Down Long-Term Performance?

layoff.) He has commented elsewhere that one reason may be the organization’s failure to select, orient, organize, and measure new remote employees in ways that enable them to work as productively and creatively as longer-term, less... View Details

Keywords: by James Heskett

TeachingInterests

Founders' Dilemmas

Founders' Dilemmas examines the early, often difficult, decisions that have important long-term consequences for founders and their ventures. Potential consequences include losing control of their ventures, breaking up of the founding team due to tensions between... View Details

Six Myths of Product Development

Many companies approach product development as if it were manufacturing, trying to control costs and improve quality by applying zero-defect, efficiency-focused techniques. While this tactic can boost the performance of factories, it generally backfires with... View Details

November 2012
Case

Tracy Palandjian at Social Finance US (A)

By: Alnoor Ebrahim, Catherine Clark and Beth Bafford

It had been eighteen months since Tracy Palandjian had left her position as a managing director at The Parthenon Group to start an ambitious venture called Social Finance US. With a mission "to mobilize investment capital to drive social change," her new organization... View Details

Keywords: Risk and Uncertainty; Social Enterprise; Social Entrepreneurship; Personal Development and Career

December 2018
Supplement

The Global-Local Tension: Vodafone CEO Vittorio Colao Leading with 'International Values and Local Roots' (B)

By: Tsedal Neeley

Vittorio Colao, CEO of telecommunication giant Vodafone, must respond to reports of disturbing accounting practices at two of Vodafone’s operating companies. In one case, €60 million have been misreported due to a series of failures to check manual accounting... View Details

Keywords: GLOBAL-LOCAL; Global Identity; Local Identity; Accounting Discrepency; Globalization; Leadership; Trust; Organizational Culture; Organizational Design; Organizations; Identity; Local Range; Global Range; Values and Beliefs; Accounting Audits

Research Summary

Overview

By: Nancy F. Koehn

My research focuses on crisis leadership and how leaders and their teams rise to the challenges of high-stakes situations. Using the lens of history, my work examines how individual leaders from business, government and other walks accomplish important—often seemingly... View Details

Keywords: Courageous Leadership In Turbulent Times; Emotional Experience Of Leaders; History Of Leadership; Leadership; Entrepreneurship; History; Media And Broadcasting Industry; Health Industry; Beauty And Cosmetics Industry; Fashion Industry; Advertising Industry; United States; Europe

December 2018
Case

The Global-Local Tension: Vodafone CEO Vittorio Colao Leading with 'International Values and Local Roots' (A)

By: Tsedal Neeley

Vittorio Colao, CEO of telecommunication giant Vodafone, must respond to reports of disturbing accounting practices at two of Vodafone’s operating companies. In one case, €60 million have been misreported due to a series of failures to check manual accounting... View Details

Keywords: GLOBAL-LOCAL; Organization Culture; Global Identity; Local Identity; Accounting Discrepency; Globalization; Leadership; Trust; Organizational Culture; Organizational Design; Organizations; Identity; Local Range; Global Range; Values and Beliefs; Accounting Audits

April 2015 (Revised April 2022)
Case

Bankruptcy in the City of Detroit

By: Stuart Gilson, Kristin Mugford and Annelena Lobb

The June 2013 bankruptcy of the city of Detroit, Michigan was, at the time, the largest municipal bankruptcy in American history. Detroit had struggled for years with a weakening tax base, high unemployment, a heavy debt load and increasing retiree costs. These... View Details

Article

Breakthroughs and the 'Long Tail' of Innovation

The largely erroneous perception that breakthroughs are impossible to predict arises from the tendency to focus on just the breakthroughs while ignoring the iterative process of invention and its distribution of outcomes. When all inventions are considered, they... View Details

Keywords: Diversity; Collaborative Innovation and Invention; Independent Innovation and Invention; Innovation and Management; Business Processes; Performance Capacity; Performance Improvement

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29 Apr 2014
First Look

First Look: April 29

on the circumstances and prospects of a company. In fact, companies often turn to outsiders because they have failed to recruit, train, and develop the sort of talent that might take over leadership of the organization. To avoid this View Details

Keywords: Sean Silverthorne

02 Jan 2013
What Do You Think?

Should We Rethink the Promise of Teams?

objectively (be) willing to learn continuously . Not be afraid to fail accept responsibility for failures as a team leader and accept credit for success as a team." Regarding the use of View Details

Keywords: by James Heskett

November 2012 (Revised July 2013)
Case

Gerry Pasciucco at AIG Financial Products

By: Gautam Mukunda and Thomas J. DeLong

Gerry Pasciucco was appointed to lead American International Group's Financial Products (AIGFP) group after the government bailout of AIG in 2008 and charged with the task of shutting down the division while minimizing the government's losses. AIGFP's failed trades had... View Details

Keywords: Corporate Accountability; Ethics; Crisis Management; Financial Crisis; Management Teams; Business and Government Relations; Financial Services Industry; United States