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Show Results For
-
All HBS Web
(1,197)
- News (170)
- Research (873)
- Events (3)
- Multimedia (14)
- Faculty Publications (717)
- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
accomplished. It is not possible to be all things to all people, so market segmentation is the way to avoid this temptation.—Robert S. Kaplan and David P. Norton The Customer Management theme is made up of four processes—customer...
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by Robert S. Kaplan & David P. Norton
Clayton S. Rose
Clayton Rose is Baker Foundation Professor of Management Practice. From 2015 until 2023 he served as president of Bowdoin College. Prior to Bowdoin, beginning in 2007, he was a member of the HBS faculty, teaching and writing on issues of... View Details
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financial services
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
level, and cost—between each support department and the business units. The Balanced Scorecard provides a simple, clear message about organizational strategy that all employees can understand and internalize.—Robert S. Kaplan and David P....
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by Robert S. Kaplan & David P. Norton
- 04 Nov 2015
- Working Paper Summaries
Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals
- 01 Mar 2005
- News
Robert Buzzell Remembered
Buzzell Photo Courtesy HBS Communications An expert in strategic marketing, Robert D. Buzzell, the Sebastian S. Kresge Professor of Marketing, died last November in Virginia. He was 71. Buzzell was perhaps...
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Robert E. Dewar
With a law degree from Wayne State University, Dewar joined S. S. Kresge (K-Mart) in the legal department. However, he became more interested in business than law and eventually led K-Mart’s huge expansion...
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Retail
- 20 Nov 2018
- Working Paper Summaries
Reverse the Curse of the Top-5
- 20 Dec 2006
- Working Paper Summaries
The Demise of Cost and Profit Centers
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by Robert S. Kaplan
- 23 Oct 2000
- Research & Ideas
The Strategy-Focused Organization
In The Strategy-Focused Organization, HBS professor Robert Kaplan and David Norton, president of the Balanced Scorecard Collaborative, share the results of ten years of research into companies that have implemented the Balanced Scorecard....
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by Robert S. Kaplan & David P. Norton
Robert G. Mondavi
Founding his winery in 1966, Mondavi is credited with putting California wineries on par with the “best in the world.” Prior to Mondavi, U. S. wines were considered “cheap imitations” at best. He was a tireless promoter of the Napa Valley...
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Food & Tobacco
- 07 May 2009
- Working Paper Summaries
Broadening Focus: Spillovers and the Benefits of Specialization in the Hospital Industry
- 21 Mar 2016
- Working Paper Summaries
Risk Management―The Revealing Hand
- 05 Jul 2006
- Working Paper Summaries
Improving Corporate Governance with the Balanced Scorecard
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by Robert S. Kaplan & Michael E. Nagel
- 20 Sep 2020
- Working Paper Summaries
Updating the Balanced Scorecard for Triple Bottom Line Strategies
- 01 Jul 2003
- News
Managing Regulatory and Societal Processes
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Robert S. Kaplan and David P. Norton
- 21 Jan 2011
- Working Paper Summaries
Learning from Customers in Outsourcing: Individual and Organizational Effects
- 26 Jun 2009
- News
Robert Kaplan and David Norton
- 27 Dec 2014
- Working Paper Summaries