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All HBS Web
(338)
- News (126)
- Research (113)
- Events (4)
- Multimedia (17)
- Faculty Publications (75)
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- 18 Jul 2011
- Research & Ideas
Looking in the Mirror: Questions Every Leader Must Ask
When CEOs speak with Rob Kaplan looking for answers, he usually focuses them instead on figuring out and discussing the right questions. "Show me a company, nonprofit, or a government leader that is struggling, and almost invariably...
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Keywords:
by Carmen Nobel
- 11 May 2009
- Research & Ideas
The IT Leader’s Hero Quest
appears afterward. Martha Lagace: It's a clever idea to tell your story through the fictional character of Jim Barton, a fledgling CIO. Why describe CIO challenges through fiction? Rob Austin, Dick Nolan, and Shannon O'Donnell: Our...
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Keywords:
by Martha Lagace
- 06 Jun 2008
- What Do You Think?
Why Don’t Managers Think Deeply?
of employee time" for it. Edward Hare proposes that organizations might "understand who their deep thinkers are and then make absolutely certain that they're in a position to take advantage of their rather unique capabilities." View Details
Keywords:
by Jim Heskett
- Research Summary
Overview
By: Rob Markey
Most companies' leaders declare their commitment to delivering value to customers. Many have adopted language such as "customer-centric" or "customer-obsessed." Companies that consistently earn top marks for customer loyalty in their industry deliver total shareholder...
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- January–February 2020
- Article
Are You Undervaluing Your Customers?: It’s Time to Start Measuring and Managing Their Worth
By: Rob Markey
Leaders recognize that they should manage their businesses to maximize the value of the customer base. But too often, earnings pressures result in cost-cutting measures that hurt customers.
Loyalty-leading companies operate differently. They create systems for... View Details
Keywords:
Customer Experience;
Customer Value;
Customer Centric Initiative;
Customer Focused Organization;
Customer Lifetime Value;
Customer Focus and Relationships;
Customer Value and Value Chain;
Operations;
Business Strategy
Markey, Rob. "Are You Undervaluing Your Customers? It’s Time to Start Measuring and Managing Their Worth." Harvard Business Review 98, no. 1 (January–February 2020): 42–50.
- February 18, 2014
- Article
Keep Your Kids out of the Entitlement Trap
By: Josh Baron and Rob Lachenauer
This article discusses the concern among wealthy family business owners that their children may become entitled and fail to contribute to society. The fear is grounded in reality, as studies show that a significant portion of inherited wealth is squandered. The article...
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Keywords:
Family Ownership;
Wealth;
Family and Family Relationships;
Personal Development and Career
Baron, Josh, and Rob Lachenauer. "Keep Your Kids out of the Entitlement Trap." Harvard Business Review (website) (February 18, 2014).
- July 9, 2013
- Article
Why Fights Erupt in Family Businesses
By: Josh Baron and Rob Lachenauer
Lack of boundaries and formal structure create potential for nasty (and lasting) disagreements.
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Baron, Josh, and Rob Lachenauer. "Why Fights Erupt in Family Businesses." Harvard Business Review (website) (July 9, 2013).
- October 23, 2013
- Article
Banyan Family Business Advisors On The Keys to Long-Term Resilience
By: Josh Baron and Rob Lachenauer
Family businesses have been found to excel in resilience during economic downturns compared to publicly-traded ones. This is attributed to their focus on resilience over performance. Key qualities of resilient family firms include managing low debt, practicing...
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Keywords:
Performance Consistency;
Economic Slowdown and Stagnation;
Family Ownership;
Family Business;
Values and Beliefs;
Business Strategy
Baron, Josh, and Rob Lachenauer. "Banyan Family Business Advisors On The Keys to Long-Term Resilience." Family Wealth Report (October 23, 2013).
- December 6, 2013
- Article
Family Businesses Shouldn't Hunt for Superstar CEOs
By: Josh Baron and Rob Lachenauer
This article discusses the challenges faced by family businesses when it comes to succession planning, particularly in selecting an outside CEO. It presents a case study of a third-generation family business looking for an external CEO, named "Mr. Wonderful," to manage...
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Baron, Josh, and Rob Lachenauer. "Family Businesses Shouldn't Hunt for Superstar CEOs." Harvard Business Review (website) (December 6, 2013).
- May 2, 2014
- Article
If You're Feeling Unappreciated, Give Someone Else Credit
By: Josh Baron and Rob Lachenauer
Conflict in a family business can escalate quickly, but it's crucial to avoid it whenever possible. The article emphasizes recognizing the signs of escalating conflict and taking steps to prevent it. When disagreements arise, people often resort to legal action, which...
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Baron, Josh, and Rob Lachenauer. "If You're Feeling Unappreciated, Give Someone Else Credit." Harvard Business Review (website) (May 2, 2014).
- June 16, 2014
- Article
Working With Your In-Laws Isn't Always a Terrible Idea
By: Josh Baron and Rob Lachenauer
This article delves into the complex dynamics involving in-laws within family-owned enterprises. In-laws often face a challenging dual role as they must conform to the same professional standards as non-family employees while concurrently grappling with perceptions of...
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Baron, Josh, and Rob Lachenauer. "Working With Your In-Laws Isn't Always a Terrible Idea." Harvard Business Review (website) (June 16, 2014).
- January–February 2021
- Article
Build a Family Business That Lasts
By: Josh Baron and Rob Lachenauer
Judging from how they’re portrayed in the media, it would be easy to dismiss family businesses as hotbeds of power-playing, backstabbing, and favor-currying, ultimately destined to fail; think of the Murdochs and News Corp, or the Redstones and National Amusements, to...
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Keywords:
Family Business;
Success;
Ownership Type;
Governing and Advisory Boards;
Management Succession
Baron, Josh, and Rob Lachenauer. "Build a Family Business That Lasts." Harvard Business Review 99, no. 1 (January–February 2021): 112–121.
- April 21, 2016
- Article
Warren Buffett’s Risky Final Bet
By: Josh Baron and Rob Lachenauer
Keywords:
Corporate Social Responsibility and Impact;
Philanthropy and Charitable Giving;
Risk and Uncertainty;
Leadership
Baron, Josh, and Rob Lachenauer. "Warren Buffett’s Risky Final Bet." Harvard Business Review (website) (April 21, 2016).
- January 2015
- Case
Sergio Marchionne at Chrysler
By: Rob Kaplan and Bernardo Bertoldi
Chrysler recently exited from the bankruptcy process, with U.S. government support and with Sergio Marchionne as CEO. Now was the time to work out how to create synergies with FIAT, how to improve the current manufacturing, product, and distribution-network...
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Kaplan, Rob, and Bernardo Bertoldi. "Sergio Marchionne at Chrysler." Harvard Business School Case 415-045, January 2015.
- 2011
- Book
The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
By: Fred Reichheld and Rob Markey
Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success.
*Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers.
*Shares new and... View Details
*Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers.
*Shares new and... View Details
Keywords:
Customer Centric Initiative;
Customer Defection;
Customer Engagement;
Customer Experience;
Customer Focused Organization;
Customer Focus and Relationships;
Customer Satisfaction;
Customer Value and Value Chain;
Network Effects
Reichheld, Fred, and Rob Markey. The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World. Boston, MA: Harvard Business Review Press, 2011.
- July 24, 2013
- Article
Family Business: How to Spot a Patriarch Problem
By: Josh Baron and Rob Lachenauer
In this article, the authors discuss the concept of a "problem patriarch" in family businesses, using the example of Carl, a successful leader who undermined the talent he hired. Carl started a struggling $10 million automotive parts distributor and turned it into a $2...
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Baron, Josh, and Rob Lachenauer. "Family Business: How to Spot a Patriarch Problem." Harvard Business Review (website) (July 24, 2013).
- August 19, 2013
- Article
Coddled Relatives Can Kill a Family Business
By: Josh Baron and Rob Lachenauer
Keywords:
Family Business
Baron, Josh, and Rob Lachenauer. "Coddled Relatives Can Kill a Family Business." Harvard Business Review (website) (August 19, 2013). (Republished by Today Online and The Malay Mail Online, 14 October 2013.)
- February 20, 2014
- Article
How to Thrive While Leading a Family Business
By: Josh Baron and Rob Lachenauer
This article explores the differences between family business executives who thrive and those who struggle. It discusses how family business environments are inherently complex due to the intertwinement of work and life. Thriving leaders exhibit four key behaviors:...
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Keywords:
Family and Family Relationships;
Work-Life Balance;
Family Ownership;
Outcome or Result;
Leadership Style
Baron, Josh, and Rob Lachenauer. "How to Thrive While Leading a Family Business." Harvard Business Review (website) (February 20, 2014).
- March 19, 2015
- Article
Dealing with the Unique Work-Life Challenges of Family Businesses
By: Josh Baron and Rob Lachenauer
Maintaining a work-life balance in family businesses can be challenging. The extremes of being "all in" or "all out" are unproductive. The article highlights the importance of setting boundaries, separating family time from work time, using effective communication,...
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Baron, Josh, and Rob Lachenauer. "Dealing with the Unique Work-Life Challenges of Family Businesses." Harvard Business Review (website) (March 19, 2015).
- September 20, 2016
- Article
The 5 Models of Family Business Ownership
By: Josh Baron and Rob Lachenauer
Choosing one is among your most important decisions.
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Baron, Josh, and Rob Lachenauer. "The 5 Models of Family Business Ownership." Harvard Business Review (website) (September 20, 2016).