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    Business Model Innovation and Competitive Imitation: The Case of Sponsor-Based Business Models

    This paper provides the first formal model of business model innovation. Our analysis focuses on sponsor-based business model innovations where a firm monetizes its product through sponsors rather than setting prices to its customer base. We analyze strategic... View Details
    • Article

    A 'Present' for the Future: The Unexpected Value of Rediscovery

    By: Ting Zhang, Tami Kim, Alison Wood Brooks, Francesca Gino and Michael I. Norton
    Although documenting everyday activities may seem trivial, four studies reveal that creating records of the present generates unexpected benefits by allowing future rediscoveries. In Study 1, we use a "time capsule" paradigm to show that individuals underestimate the... View Details
    Keywords: History; Information Management; Cognition and Thinking
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    • 2024
    • Working Paper

    A Gender Backlash: Does Exposure to Female Labor Market Participation Fuel Gender Conservatism?

    By: Paula Rettl, Diane Bolet, Catherine E. De Vries, Simone Cremaschi, Tarik Abou-Chadi and Sergi Pardos-Prado
    The growing participation of women in the labor market has marked a significant societal transformation, coinciding with the rise of gender conservatism and far-right support. We study whether the economic consequences of labor market feminization and gender backlash... View Details
    Keywords: Gender Bias; Gender Equality; Gender Inclusivity; Politics; Political Backlash; Political Culture; Conservatism; Gender; Government and Politics; Equality and Inequality; Prejudice and Bias; Labor
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    • May 2021
    • Simulation

    Customer Compatibility Exercise Application

    By: Ryan W. Buell
    Customers impose considerable variability on the operating systems of service organizations. They show up when they wish (arrival variability), they ask for different things (request variability), they vary in their willingness and ability to help themselves (effort... View Details
    Keywords: Customer Compatibility; Customer Relationship Management; Strategy; Service Operations; Service Delivery; Performance Efficiency; Analysis; Consumer Behavior; Analytics and Data Science
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    • 10 Aug 2015
    • Research & Ideas

    Why a Federal Rule on CEO Pay Disclosure May Get You In Trouble With Customers

    Here's a tip for companies looking to woo customers away from the competition: Besides advertising fair prices for your products, try advertising fair wages for your employees. Recent research from Harvard Business School indicates that shoppers View Details
    Keywords: by Carmen Nobel; Retail
    • 2022
    • Working Paper

    How Do Investors Value ESG?

    By: Malcolm Baker, Mark Egan and Suproteem K. Sarkar
    Environmental, social, and governance (ESG) objectives have risen to near the top of the agenda for corporate executives and boards, driven in large part by their perceptions of shareholder interest. We quantify the value that shareholders place on ESG using a revealed... View Details
    Keywords: Investment; Investment Portfolio; Corporate Social Responsibility and Impact; Business and Shareholder Relations; Environmental Sustainability; Governance; Financial Services Industry; United States
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      Zero-Sum Frames: The Paradox of Worker Satisfaction and Financial Firm Performance

      Despite extensive research on how worker satisfaction positively affects the financial performance of firms, we know little about how firms’ measurement and reporting of financial performance affects the satisfaction of workers.  Through multiple field experiments,... View Details

      • 10 Apr 2019
      • HBS Case

      How Entrepreneurs Can Turn Lead Into Gold

      writer based in the Boston area. Image credit: Gremlin Related Reading: Venture Investors Prefer Funding Handsome Men Amazon Web Services Changed the Way VCs Fund Startups Fintech's Game-Changing Opportunities for Small Business What do... View Details
      Keywords: by Michael Blanding; Financial Services
      • March 2017
      • Article

      Artful Paltering: The Risks and Rewards of Using Truthful Statements to Mislead Others

      By: Todd Rogers, Richard Zeckhauser, F. Gino, Michael I. Norton and Maurice E. Schweitzer
      Paltering is the active use of truthful statements to convey a misleading impression. Across two pilot studies and six experiments, we identify paltering as a distinct form of deception. Paltering differs from lying by omission (the passive omission of relevant... View Details
      Keywords: Deception; Lying; Paltering; Risk; Ethics; Negotiation Tactics
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      • 2024
      • Working Paper

      Trade Policy in the Shadow of Conflict: The Case of Dual-use Goods

      By: Maxim Alekseev and Xinyue Lin
      Policymakers increasingly use trade instruments to address national security concerns. This paper studies optimal policy for dual-use goods, items with both military and civilian applications. We begin by documenting that regulation and trade flows of dual-use goods... View Details
      Keywords: Policy; National Security; Trade; Taxation; Financial Instruments; Macroeconomics
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      • 2022
      • Working Paper

      Politics at Work

      By: Emanuele Colonnelli, Valdemar Pinho Neto and Edoardo Teso
      We study how individual political views shape firm behavior and labor market outcomes. Using new micro-data on the political affiliation of business owners and private-sector workers in Brazil over the 2002–2019 period, we first document the presence of political... View Details
      Keywords: Private Sector; Employees; Prejudice and Bias; Brazil
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      • 23 May 2000
      • Research & Ideas

      The Emerging Art of Negotiation

      The first group is more likely to resort to competition and problem solving in the negotiation, while the second prefers more indirect means of arriving at a solution. Less research attention to date has addressed three other important... View Details
      Keywords: by Martha Lagace
      • 2020
      • Working Paper

      To Infinity and Beyond: Scaling Economic Theories via Logical Compactness

      By: Yannai A. Gonczarowski, Scott Duke Kominers and Ran I. Shorrer
      Many economic-theoretic models incorporate finiteness assumptions that, while introduced for simplicity, play a real role in the analysis. Such assumptions introduce a conceptual problem, as results that rely on finiteness are often implicitly nonrobust; for example,... View Details
      Keywords: Markets; Analysis; Game Theory
      Related
      • 21 Feb 2013
      • HBS Seminar

      Rodrigo Wagner, Tufts University

      • 10 Feb 2016
      • HBS Seminar

      Chris Blattman, Associate Professor, Columbia SIPA

      • 18 Sep 2012
      • First Look

      First Look: September 18

      Them In or Revealing Their Best? Reframing Socialization Around Newcomer Self-Expression Authors:Dan M. Cable, Francesca Gino, and Brad Staats Abstract Socialization theory has focused on enculturating new employees such that they develop... View Details
      Keywords: Sean Silverthorne
      • 14 Jul 2009
      • First Look

      First Look: July 14

      the larger field of organizational research. We test this assertion by analyzing studies of negotiation published in top peer-reviewed management, psychology, sociology, and industrial relations journals from 1990 to 2005. Our findings View Details
      Keywords: Martha Lagace
      • Web

      Live from Klarman Hall - Alumni

      we structure our lives in a way that uncovers new strengths and leads to lasting happiness? Blending the latest in behavioral social science research, ancient wisdom, and historical analysis, Professor Brooks will reveal how effectiveness... View Details
      • 09 Jun 2015
      • First Look

      First Look: June 9, 2015

      beneficial effect reverses (i.e., cost transparency backfires) when it is revealed that a firm's profit margins are high relative to those of its competitors. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=48019... View Details
      Keywords: Sean Silverthorne
      • 30 Jul 2013
      • First Look

      First Look: July 30

      Rucker Abstract—Previous research suggests that people draw inferences about their attitudes and preferences based on their own thoughtfulness. The current research explores how observing other individuals make decisions more or less... View Details
      Keywords: Anna Secino