Publications

Educators

December 2016
Article

Social Network Utilization and the Impact of Academic Research in Marketing

By: Stav Rosenzweig, Amir Grinstein and Elie Ofek

The forces that drive the impact of academic research articles in the marketing discipline are of great interests to authors, editors, and the discipline’s policy makers. A key understudied driver is social network utilization by academic researchers. In this paper, we... View Details

Keywords: Social Networks; Academic Reserach; Human Capital; Country Of Origin; Scientometrics; Social and Collaborative Networks; Research; Marketing; Gender; Human Resources; Social Media

November–December 2019
Article

Making Sense of Soft Information: Interpretation Bias and Loan Quality

By: Dennis Campbell, Maria Loumioti and Regina Wittenberg Moerman

We explore whether behavioral biases impede the effective processing and interpretation of soft information in private lending. Taking advantage of the internal reporting system of a large federal credit union, we delineate three important biases likely to affect the... View Details

Keywords: Soft Information; Lending; Banking; Information; Financing and Loans; Banks and Banking; Decision Making

2020
Working Paper

Should Firms Move Talent from the Geographic Periphery to Hubs? A Strategic Human Capital Perspective

By: Prithwiraj Choudhury, Victoria Sevcenko and Tarun Khanna

A longstanding literature holds that firms should hire and move talent from the geographic periphery to hubs as a means to create value from human capital. They do so, however, at the risk of losing the worker to rivals located in the same geographic hub,... View Details

Keywords: Geographic Location; Selection and Staffing; Employment; Residency; Technology Industry; India

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February 2009 (Revised September 2011)
Background Note

Business and Human Rights

By: Lynn S. Paine and Lara Adamsons

This note addresses some of the most frequently asked questions about the relation between human rights and business. Topics include the definition of human rights, the business leader's role regarding human rights, and legal liability of companies and executives for... View Details

Keywords: Crime and Corruption; Ethics; Human Capital; Legal Liability; Rights; Leadership; Corporate Social Responsibility and Impact

Educators

Research Summary

Quality in Service Operations

Rogelio Oliva is interested in understanding how the operational characteristics of service delivery processes interact with human resource and marketing policies to determine the long term productivity, quality, and profitability of a service operation. Specifically,... View Details

2012
Working Paper

Issuer Quality and Corporate Bond Returns

By: Robin Greenwood and Samuel G. Hanson

We show that the credit quality of corporate debt issuers deteriorates during credit booms, and that this deterioration forecasts low excess returns to corporate bondholders. The key insight is that changes in the pricing of credit risk disproportionately affect the... View Details

Keywords: Price; Credit; Risk and Uncertainty; Investment Return; Forecasting and Prediction; Bonds; Market Design; Cost of Capital; Mathematical Methods; System Shocks

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22 Feb 2018
Book

The New History of American Capitalism

time, historians have reconceptualized commodification, sale, and ownership, recasting the market as a place of colliding human ambitions, fantasies of wealth, modes View Details

Keywords: Manufacturing

October 1993 (Revised July 1997)
Case

Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)

By: Roy D. Shapiro and Michael D. Watkins

AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement... View Details

Keywords: Customer Satisfaction; Policy; Compensation and Benefits; Performance Evaluation; Quality; System; Telecommunications Industry

Educators

June 2023
Article

Do Job Seekers Value Diversity Information? Evidence from a Field Experiment and Human Capital Disclosures

By: Jung Ho Choi, Joseph Pacelli, Kristina M. Rennekamp and Sorabh Tomar

We examine how information about the diversity of a potential employer's workforce affects individuals’ job-seeking behavior. We embed a field experiment in job recommendation emails from a leading career advice agency in the U.S. The experimental treatment involves... View Details

Keywords: Diversity; Job Search; Employees; Corporate Disclosure

June 2010
Article

Star Power: Colleague Quality and Turnover

By: Boris Groysberg and Linda Eling-Lee

In this article, we argue that the existence of greater organizational resources, in the form of higher quality colleagues, acts as a retention mechanism. We test our hypotheses using a panel data set of securities analysts in 24 securities firms over a 9-year period.... View Details

Keywords: Quality; Human Resources

August 2009 (Revised February 2011)
Background Note

Managing Organizational Human Capital: Research Resources

By: Boris Groysberg and Ann Cullen

This technical note provides a list of library resources for researching various aspects of managing human capital within organizations. View Details

Keywords: Human Resources; Human Capital; Management Practices and Processes; Organizations; Research

Research Summary

Profitable Souls: Foreign Investment and the Fate of Human Rights

By: Debora L. Spar

This is a project about foreign investment, about what happens when big multinational firms invest in small, poor, and often nasty places. Typically, most observers assume that this is a largely negative relationship: that multinationals exploit the local population,... View Details

Research Summary

Capitalism as a System of Governance

My research interest is in further exploration of the analytic utility of an original conception of capitalism as an indirect, three level system of governance for the economic relationships within political entities, and mostly within nation states. This three level... View Details

09 Oct 2001
Research & Ideas

Driven: How Human Nature Shapes Organizations

can take is the "group think" process described by Irving Janis (Janis, 1982). But, of course, the bonding drive is not alone in the human psyche; the drive to acquire will especially unsettle any... View Details

Keywords: by Paul Lawrence & Nitin Nohria

16 May 2007
Working Paper Summaries

Growth and the Quality of Foreign Direct Investment: Is All FDI Equal?

Keywords: by Laura Alfaro & Andrew Charlton

2019
Book

The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power

By: Shoshana Zuboff

In this masterwork of original thinking and research, Shoshana Zuboff provides startling insights into the phenomenon that she has named surveillance capitalism. The stakes could not be higher: a global architecture of behavior modification threatens human nature in... View Details

Keywords: Consumer Profiling; Consumer Behavior; Forecasting and Prediction; Information Technology; Power and Influence; Ethics; Society; Transformation

Research Summary

Wage Policies and Incentives to Invest in Firm-Specific Human Capital (joint with George Baker and Nancy Dean Beaulieu)

The accumulation of firm-specific knowledge improves firm productivity and employee reten-tion, by creating a wedge between what the employee is worth inside and outside the firm. How does the firm create incentives for investment in firm-specific human capital when... View Details

16 Nov 2011
News

Are Humans Cost-Effective?

On Halloween, before a raucous audience in Burden Hall, Watson, the IBM game-playing computer, took on student teams from HBS and MIT in a friendly game of Jeopardy! During the match, a slimmed-down, traveling version View Details

Keywords: Garry Emmons

2023
Working Paper

Navigating the Jagged Technological Frontier: Field Experimental Evidence of the Effects of AI on Knowledge Worker Productivity and Quality

By: Fabrizio Dell'Acqua, Edward McFowland III, Ethan Mollick, Hila Lifshitz-Assaf, Katherine C. Kellogg, Saran Rajendran, Lisa Krayer, François Candelon and Karim R. Lakhani

The public release of Large Language Models (LLMs) has sparked tremendous interest in how humans will use Artificial Intelligence (AI) to accomplish a variety of tasks. In our study conducted with Boston Consulting Group, a global management consulting firm, we examine... View Details

Keywords: Large Language Model; AI and Machine Learning; Performance Efficiency; Performance Improvement