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  • 23 Oct 2018
  • First Look

New Research and Ideas, October 23, 2018

Michael W. Toffel Abstract—CEO activism refers to corporate leaders speaking out on social and environmental policy issues not directly related to their company’s core business. Distinct from nonmarket strategy and traditional corporate... View Details
Keywords: Dina Gerdeman
  • 2021
  • Working Paper

'Just Letting You Know…': Underestimating Others' Desire for Constructive Feedback

By: Nicole Abi-Esber, Jennifer Abel, Juliana Schroeder and Francesca Gino
People often avoid giving feedback to others even when it would help fix a problem immediately. Indeed, in a pilot field study (N=155), only 2.6% of individuals provided feedback to survey administrators that the administrators had food or marker on their faces.... View Details
Keywords: Feedback; Helping; Prosocial Behavior; Relationships; Social Psychology; Theory; Perception
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  • October 2023
  • Case

Kevin O'Leary: Building a Brand in Shark-infested Waters

By: Reza Satchu and Patrick Sanguineti
For more than fifteen years, successful Canadian entrepreneur and investor Kevin O’Leary had developed his brand into a global powerhouse. Since his first appearance on the Canadian television program Dragons’ Den in 2006 and his meteoric rise to stardom through the... View Details
Keywords: Personal Brand; Crisis; Brands and Branding; Entrepreneurship; Crisis Management; Social Media; Public Opinion; Power and Influence; Financial Services Industry
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  • 16 Mar 2003
  • Research & Ideas

At the Center of Corporate Scandal Where Do We Go From Here?

economy. I know that a lot of things have been done to address these problems already, but my own sense is that what we've seen is incomplete. Too much of our public discussion has operated on the surface of the problems. We need to go a... View Details
Keywords: by Kim B. Clark
  • 04 Aug 2009
  • First Look

First Look: August 4

"going public" and "going private'" transactions. We then find that majority PE-backed private firms engage in less book-tax nonconforming tax planning than public years; nonetheless, they exhibit substantially lower... View Details
Keywords: Martha Lagace
  • February 2014
  • Article

Developing a System to Track Meaningful Outcome Measures in Head and Neck Cancer Treatment

By: Ronald S. Walters, Heidi W. Albright, Randal S. Weber, Thomas W. Feeley, Ehab Y. Hanna, Scott B. Cantor, Carol M. Lewis and Thomas W. Burke
The health care industry, including consumers, providers, and payers of health care, recognize the importance of developing meaningful, patient-centered measures. This article describes our experience using an existing electronic medical record largely based on free... View Details
Keywords: Cancer Treatment; Cancer Care In The U.S.; Outcomes Measurement; Health Care and Treatment; Measurement and Metrics; Health Industry; North and Central America
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  • 24 Jul 2018
  • First Look

New Research and Ideas, July 24, 2018

through which frontline staff can share and learn new ideas, especially for those who feel safe to speak up and believe that new ideas are not tested frequently enough. Practice Implications: The contest’s potential to decentralize... View Details
Keywords: Dina Gerdeman
  • 16 Jun 2015
  • First Look

First Look: June 16, 2015

  Publications June 2015 Review of Accounting Studies Speaking of the Short-Term: Disclosure Horizon and Managerial Myopia By: Brochet, Francois, Maria Loumioti, and George Serafeim Abstract—We study... View Details
Keywords: Sean Silverthorne
  • 2008
  • Chapter

Conceptual Foundations of the Balanced Scorecard

By: Robert S. Kaplan

David Norton and I introduced the Balanced Scorecard in a 1992 Harvard Business Review article. The article was based on a multi-company research project that studied performance measurement in companies whose intangible assets played a central role in value... View Details

Keywords: Balanced Scorecard; Management Systems; Measurement and Metrics; Performance Improvement; Strategy
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  • 14 Aug 2018
  • First Look

First Look at New Research and Ideas, August 14, 2018

in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent—but what good does this talent do if no one is able to speak their mind? The traditional culture of... View Details
Keywords: by Sean Silverthorne
  • 26 Jul 2011
  • First Look

First Look: July 26

necessary for supporting her firm's new strategy. Marshall Gordon International, a global public relations (PR) firm, has recently expanded its service offering to include Executive Positioning, which requires significantly more teamwork,... View Details
Keywords: Sean Silverthorne
  • 28 May 2024
  • In Practice

Job Search Advice for a Tough Market: Think Broadly and Stay Flexible

short run and perseverance is rewarded.” Returns and attractive exits are higher for startups formed during these periods in history. Overall, I emphasize that students need to be patient. Good jobs are out there to be had. All it takes is one yes. My own view is that... View Details
Keywords: by Rachel Layne
  • 11 Apr 2023
  • Op-Ed

The First 90 Hours: What New CEOs Should—and Shouldn't—Do to Set the Right Tone

gesture won‘t have inconvenienced or offended anyone. Alternatively, identify an investment that costs little but impacts everyone positively. For example, you could replace the worn out, old-fashioned carpeting in all the public spaces... View Details
Keywords: by John Quelch
  • 04 Oct 2010
  • Research & Ideas

Introverts: The Best Leaders for Proactive Employees

named interim White House chief of staff, replacing the extraverted Rahm Emanuel. Barely known outside of Washington circles, Rouse is a quiet politician who seems to eschew the public eye, preferring instead to hunker down and deal with... View Details
Keywords: by Carmen Nobel
  • 06 Jun 2011
  • Research & Ideas

Why Leaders Lose Their Way

politicians, and the general public frequently characterize these leaders as bad people, even calling them evil. Simplistic notions of good and bad only cloud our understanding of why good leaders lose their way, and how this could happen... View Details
Keywords: by Bill George
  • 01 Oct 2007
  • Research & Ideas

Encouraging Dissent in Decision-Making

Everest, several climbers, including two of the world's most experienced professionals, died in part because junior team members didn't speak up when their expert leaders ignored their own core operating principles surrounding safety. In... View Details
Keywords: by Garry Emmons
  • 11 Feb 2002
  • Research & Ideas

The Quiet Leader—and How to Be One

not at the top of organizations. They don't have the spotlight and publicity on them. They think of themselves modestly; they often don't even think of themselves as leaders. But they are acting quietly, effectively, with political... View Details
Keywords: by Martha Lagace
  • 07 Jul 2021
  • Book

Good News for Disgraced Companies: You Can Regain Trust

collaborated with Deloitte on TrustIQ, a proprietary tool that measures key elements of trust in major corporations and public sector organizations. “An increasingly large number of issues are piling up in front of companies, issues that... View Details
Keywords: by Lane Lambert
  • 08 Mar 2021
  • In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
  • 21 Oct 2022
  • Research & Ideas

People Trust Business, But Expect CEOs to Drive Social Change

Public trust in business remains relatively unshaken amid economic turbulence and a lingering pandemic, even as faith in the media and government falters, but leaders could do more to address social issues, a new global opinion survey shows. However, not everyone... View Details
Keywords: by Scott Van Voorhis

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