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Show Results For
-
All HBS Web
(415)
- People (3)
- News (115)
- Research (126)
- Multimedia (7)
- Faculty Publications (51)
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- July 2024
- Case
Knowledge-Enabled Financial Advice: Digital Transformation at Edward Jones
By: Lauren Cohen, Richard Ryffel, Grace Headinger and Sophia Pan
Edward Jones, a wealth management advisory firm that prided itself on its interpersonal connections and face-to-face interactions, was eager to augment their services with AI capabilities. Built on 1-to-1 close-knit relationships, the firm had more than 15,000 offices...
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Keywords:
Fintech;
Transformations;
Innovation And Strategy;
Financial Advisors;
Big Data;
AI;
Artificial Intelligence;
Digital Strategy;
Digitization;
Financial Institutions;
Business Strategy;
Competitive Advantage;
Technology Adoption;
Business Plan;
Technological Innovation;
Interpersonal Communication;
Communication Intention and Meaning;
Communication Strategy;
Transformation;
Employee Stock Ownership Plan;
Disruptive Innovation;
Innovation Strategy;
Innovation and Management;
Innovation Leadership;
Knowledge Acquisition;
Knowledge Use and Leverage;
Financial Services Industry;
St. Louis;
Missouri;
United States
Cohen, Lauren, Richard Ryffel, Grace Headinger, and Sophia Pan. "Knowledge-Enabled Financial Advice: Digital Transformation at Edward Jones." Harvard Business School Case 225-009, July 2024.
- December 2018 (Revised February 2020)
- Case
Fishbowl: Scaling Up
By: Leslie K. John
Fishbowl is a social media app that allows professionals to connect with other relevant professionals both within their company and across industry. Unlike many other social media apps, on which users typically present idealized portraits of themselves, on Fishbowl,...
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Keywords:
Communication Technologies;
Customer Value;
Value Chain;
Interpersonal Communication;
Talent and Talent Management;
Customer Value and Value Chain;
Entrepreneurship;
Business Model;
Growth and Development Strategy;
Marketing Strategy;
Advertising;
Product Marketing;
Digital Platforms;
Consumer Behavior;
Network Effects;
Emotions;
Motivation and Incentives;
Trust;
Applications and Software;
Technology Adoption;
Social Media;
Communications Industry;
Employment Industry;
Media and Broadcasting Industry;
Technology Industry;
Telecommunications Industry;
United States
John, Leslie K. "Fishbowl: Scaling Up." Harvard Business School Case 919-013, December 2018. (Revised February 2020.) (Email mking@hbs.edu for a courtesy copy.)
- 11 May 2010
- First Look
First Look: May 11
PublicationsBlock-by-Blockbuster Innovation Author:Rosabeth Moss Kanter Publication:Harvard Business Review 88, no. 5 (May 2010) An abstract is unavailable at this time. Preview the Article: http://hbr.org/2010/05/column-block-by-blockbuster-innovation/ar/1/ Between...
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Keywords:
Martha Lagace
- September 2019 (Revised February 2020)
- Teaching Note
Fishbowl: Scaling Up
By: Leslie K. John
Email mking@hbs.edu for a courtesy copy.
Teaching Note for HBS No. 919-013. Fishbowl is a social media app that allows professionals to connect with other relevant professionals both within their company and... View Details
Teaching Note for HBS No. 919-013. Fishbowl is a social media app that allows professionals to connect with other relevant professionals both within their company and... View Details
Keywords:
Communication Technologies;
Customer Value;
Value Chain;
Interpersonal Communication;
Talent and Talent Management;
Customer Value and Value Chain;
Entrepreneurship;
Business Model;
Growth and Development Strategy;
Marketing Strategy;
Advertising;
Product Marketing;
Digital Platforms;
Consumer Behavior;
Network Effects;
Emotions;
Motivation and Incentives;
Trust;
Applications and Software;
Technology Adoption;
Digital Platforms;
Communications Industry;
Employment Industry;
Media and Broadcasting Industry;
Technology Industry;
Telecommunications Industry;
United States
John, Leslie K. "Fishbowl: Scaling Up." Harvard Business School Teaching Note 920-022, September 2019. (Revised February 2020.) (Email mking@hbs.edu for a courtesy copy.)
- 02 Jan 2024
- Research & Ideas
10 Trends to Watch in 2024
The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to...
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Keywords:
by Rachel Layne
- February 2017 (Revised September 2017)
- Case
Bringing Digital to Wimbledon
By: John T. Gourville and David Arnold
It was mid-December 2016 as Alexandra (Alex) Willis read with satisfaction that The All England Lawn Tennis & Croquet Club (AELTC) had won yet another award for its use of social media to reach its fan base. As the organizer and host of “The Championships, Wimbledon,”...
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Gourville, John T., and David Arnold. "Bringing Digital to Wimbledon." Harvard Business School Case 517-093, February 2017. (Revised September 2017.)
- 2020
- Chapter
Climate Change Is Going to Transform Where and How We Build
By: John D. Macomber
As fires, floods, and droughts increasingly threaten homes, businesses, and other institutions, climate risk has become financial risk. This implies that homeowners and investors have been making location decisions without properly pricing the cost of potential peril,...
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Macomber, John D. "Climate Change Is Going to Transform Where and How We Build." In Climate Change: The Insights You Need from Harvard Business Review. Vol. 12. HBR Insights Series. Boston, MA: Harvard Business Review Press, 2020.
- 11 Mar 2008
- Working Paper Summaries
Finding Missing Markets (and a disturbing epilogue): Evidence from an Export Crop Adoption and Marketing Intervention in Kenya
- June 2020
- Teaching Note
Brand Storytelling at Shinola
By: Jill Avery, Giana M. Eckhardt and Michael Beverland
Detroit, Michigan, aka “The Motor City,” is known as the birthplace of most of the American classic automotive brands. It is a city filled with the rich history of the industrial age, the pride of American manufacturing, and of the soulful sounds of Motown music. It is...
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- 08 Dec 2022
- HBS Case
The War in Ukraine and Nestlé’s Moral Dilemma: Stay or Leave Russia?
that might be different from other forms of political corporate engagement,” says Hsieh, about the challenges of maintaining customers’ trust in an international fishbowl. A pressure play Based in Switzerland—a country that prides itself...
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- 01 Nov 2017
- What Do You Think?
What Are the Real Lessons of the Wells Fargo Case?
If that’s the case, there must be an educational treasure trove in the recent experiences at Wells Fargo, regarded as one of the best-managed banks in the world. A case about Wells Fargo might well contain some of the following. For years, Wells Fargo has View Details
- 14 May 2018
- Research & Ideas
Amazon vs. Whole Foods: When Cultures Collide
other hand, always prided itself on its personal touch, empowering individual stores—even individual employees—to make decisions about products that emphasize high quality, healthy, and local foods. That decentralization, however, caused...
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- 04 Sep 2001
- Research & Ideas
Is Government Just Stupid? How Bad Decisions Are Made
This tendency is pervasive: It affects the educated and the uneducated, those inflamed by passion for an issue as well as those who pride themselves on their cool-headed rationality. Virtually everyone can benefit from incorporating a...
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- 01 Oct 2007
- Research & Ideas
Encouraging Dissent in Decision-Making
prides itself on its pragmatism, needs to remain aware that the managerial and organizational structures that define it can also breed protective sacred cows or truth-denying ideologies that ultimately threaten it. What's required in an...
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Keywords:
by Garry Emmons
- 20 Dec 2022
- Op-Ed
Employee Feedback: The Key to Retention During the Great Resignation
isolating at home, the remaining workers asked for KN95 masks, better testing protocols, and the right to turn away illegally unmasked customers. These requests were flatly refused—a surprising response from a company whose founder, Howard Schultz, took View Details
Keywords:
by Michael Beer
- 12 Nov 2001
- Research & Ideas
The Three Components of Family Governance
service. Other families feel at least a modest compensation is warranted and earned. Families in business need to nurture members' feelings of trust and pride concerning the family and business as well as build a sense of teamwork to keep...
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- 19 Apr 2010
- Research & Ideas
The History of Beauty
and diversity, representing a new pride and interest in ethnic and local beauty ideals. The tremendous growth of skin lighteners in India and East Asia is one sign of this trend. While global companies are concerned that the core...
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- 09 Nov 2022
- In Practice
COP27: What Can Business Leaders Do to Fight Climate Change Now?
The US government’s newly passed Inflation Reduction Act will direct $370 billion toward advancing renewal energy and reducing greenhouse gas emissions—the country's largest investment in fighting climate change so far. As business and government leaders around the...
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Keywords:
by Lynn Schenk and Danielle Kost
- 13 Mar 2023
- Research & Ideas
The Power of Personal Connections: How Shared Experiences Boost Performance
through those ties and may take pride in a reputation for a higher standard of performance when observed by a valued peer, the researchers note. In some ways, analogous effects may be observed in customer service in other professions and...
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- 09 Nov 2016
- Op-Ed
6 Lessons from Donald Trump's Winning Marketing Manual
yet decisive, standing alone at the podium, mane flowing, ready to step up to Pride Rock. Brand Trump is today's bright new thing. But new is easy. Good is hard. Time will tell whether Brand Trump can deliver on its promises. Related...
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Keywords:
by John A. Quelch