Phone Lines - Publications - Faculty & Research

28 Sep 2015
Research & Ideas

Six Lessons from Mobile Money Ventures in Developing Countries

In many emerging economies, the need to give people in poverty better access to financial services seems obvious. The mobile phone is a perfect vehicle, given their widespread adoption, even among the financially less well off. Designing... View Details

Keywords: by Dina Gerdeman; Financial Services; Telecommunications

23 Jul 2001
Research & Ideas

Looking for CEOs in All the Wrong Places

made during the dinner; yet within weeks, the first CEO was interviewing for the telecom post, which he had learned about later through a headhunter's phone call. Why did the telecommunications company use a search firm to talk with the... View Details

Keywords: by Peter K. Jacobs; Employment

01 Nov 2010
Research & Ideas

How IT Shapes Top-Down and Bottom-Up Decision Making

rise in leased lines and corporate intranets would lead to a rise in centralized decision-making at the top of the corporate ladder. Enabling Micromanagement In the past, communication often depended on faxes, overnight delivery services,... View Details

Keywords: by Carmen Nobel

24 Jun 2013
Research & Ideas

Is Your iPhone Turning You Into a Wimp?

Looming over his colleagues at six feet, seven inches tall, Bos must contract his body more than most of us when operating a laptop, tablet, or smartphone. But many of us constrict our neck and hunch our shoulders when we use our phones. And statistics show that we use... View Details

Keywords: by Carmen Nobel; Technology; Consumer Products

11 Nov 2013
Research & Ideas

A Smarter Way to Reduce Customer Defections

targeting efforts. The First Cut Customer attrition is a widespread problem that affects firms in a variety of industries. For example, US credit card providers often deal with annual churn rates of about 20 percent, and mobile phone... View Details

Keywords: by Dina Gerdeman; Retail; Service

15 Aug 2011
Research & Ideas

A New Model for Business: The Museum

environment. It sets the rules." Apple, meanwhile, has made an art form out of curation, not only by limiting its product line but also by providing quick, clear explanations--starting with the way the company names its products.... View Details

Keywords: by Carmen Nobel

07 Dec 2016
HBS Case

Why Millennials Flock to Fintech for Personal Investing

asset accumulators of the future” A new breed of financial technology companies, known collectively as fintech, has taken advantage of these traits to disrupt an unexpected industry: personal investing. Just as manufacturing companies have replaced assembly View Details

Keywords: by Michael Blanding; Financial Services

02 Mar 2015
Research & Ideas

Retail Reaches a Tipping Point—Which Stores Will Survive?

you think back before smart phones and tablets, shopping on line was much less convenient. Today online shopping is omnipresent. Now as we have our discussion, I can use my smartphone to order tonight's... View Details

Keywords: by Sean Silverthorne; Retail

16 Jun 2009
First Look

First Look: June 16

invested in the rural areas based on the company's participation in the government-mandated "Connect Every Village" project, China Mobile took advantage of this foundation and created new products and value-added services in order to make its mobile View Details

Keywords: Martha Lagace

10 Nov 2009
First Look

First Look: Nov. 10

operations into four countries, and Digital Chocolate was one of the top developers of soloplayer games for standard mobile phones and iPhones. In 2009, Hawkins was eager for Digital Chocolate to start developing new types of mobile games... View Details

Keywords: Martha Lagace

03 Apr 2009
What Do You Think?

How Much Obsolescence Can Business and Society Absorb?

knowledge, attitudes and experience will free them from the past and help them become successful leaders in ever-evolving tech-contributor spheres?" What do you think? Original Article The other night a classmate and long-time friend, at the end of a View Details

Keywords: by Jim Heskett; Publishing; Journalism & News

22 May 2020
In Practice

Post-COVID Health Care: More Screens, Less Red Tape?

high-paying ones. Wherever possible, health care professionals have shifted from their normal service lines to serve COVID patients. Primary care provider offices and outpatient services are empty. As a result, health care provider... View Details

Keywords: by Danielle Kost

05 May 2003
Research & Ideas

Sharing the Responsibility of Corporate Governance

tripwire that is often triggered before a person crosses the line and violates the law. A manager who becomes accustomed to disregarding his or her inner voice in the name of shareholders is more likely to rationalize other actions to the... View Details

Keywords: by Carla Tishler

23 Mar 2021
Book

Succeeding in the New Work-from-Anywhere World

out-of-sync, and out-of-touch mode,” Neeley says. Another challenge, especially during the pandemic: The lines between work and non-work times can get blurred, so managers should be concerned less about productivity dropping and more... View Details

Keywords: by Michael Blanding

24 Nov 2014
Research & Ideas

Corrupting Silence: Companies Must Speak Up Against Bribes

after, but there is still plenty of clean business they can." Their experience is supported by companies including GE, Statoil, and Fluor that have drawn a bright line internally against paying to play in foreign countries and that... View Details

Keywords: by Michael Blanding

06 Feb 2012
Research & Ideas

Kodak: A Parable of American Competitiveness

line and realized that all the significant pieces used to make Kodak's digital cameras—lens, shutters, electronic screen displays—were manufactured far from the factory floor in Rochester, New York, largely because American companies had... View Details

Keywords: by Dina Gerdeman; Manufacturing

08 Aug 2011
Research & Ideas

The Death of the Global Manager

assume that all the smart people in the world are born within a 20-mile radius of their headquarters." This last factor—of being able to develop and diffuse innovation rapidly around the world—has emerged to become much more important as companies constantly renew... View Details

Keywords: by Julia Hanna

25 Oct 2016
First Look

October 25, 2016

can be used to evaluate the implications of marketing actions, consumer heterogeneity, competition, successive technology generations, and globalization. The exposition is filled with vivid examples from a wide array of domains (video games, wireless View Details

Keywords: Sean Silverthorne

27 May 2020
Research & Ideas

What South Korea Teaches the World About Fighting COVID

country innovated in ways to minimize physical contact during the test procedure, such as drive-through and phone booth testing facilities, which protected both medical staff and other patients. These sites motivated people to voluntarily... View Details

Keywords: by Doug J. Chung; Health

02 Nov 2010
First Look

First Look: November 2, 2010

Greenwich, Connecticut, that is considering offering a wholly new line of product to retail investors, namely the ability to invest in the price phenomenon known as momentum. There is a large body of empirical evidence supporting momentum... View Details