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- June 2020 (Revised October 2020)
- Case
What Went Wrong with Boeing's 737 Max?
By: William W. George and Amram Migdal
This case describes the development of the Boeing 737 Max airplane model and the events leading up to two tragic plane crashes, in which a total of 346 people died: the crash of Lion Air flight 610 on October 29, 2018, in Indonesia, and the crash of Ethiopian Airlines...
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Keywords:
Communication;
Communication Intention and Meaning;
Communication Strategy;
Forms of Communication;
Announcements;
Decision Making;
Decision Choices and Conditions;
Judgments;
Ethics;
Moral Sensibility;
Values and Beliefs;
Globalization;
Global Strategy;
Governance;
Corporate Accountability;
Governance Controls;
Human Resources;
Resignation and Termination;
Leadership;
Leadership Style;
Management;
Business or Company Management;
Crisis Management;
Management Practices and Processes;
Management Skills;
Management Style;
Management Systems;
Risk Management;
Time Management;
Markets;
Demand and Consumers;
Digital Platforms;
Supply and Industry;
Duopoly and Oligopoly;
Industry Structures;
Operations;
Product Development;
Organizations;
Organizational Change and Adaptation;
Organizational Culture;
Outcome or Result;
Failure;
Success;
Planning;
Strategic Planning;
Problems and Challenges;
Relationships;
Business and Community Relations;
Business and Government Relations;
Business and Stakeholder Relations;
Risk and Uncertainty;
Safety;
Strategy;
Transportation;
Air Transportation;
Aerospace Industry;
Air Transportation Industry;
Africa;
Ethiopia;
Asia;
Indonesia;
North and Central America;
United States;
Seattle;
Chicago
George, William W., and Amram Migdal. "What Went Wrong with Boeing's 737 Max?" Harvard Business School Case 320-104, June 2020. (Revised October 2020.)
- 24 Jun 2014
- First Look
First Look: June 24
innovation is attracting exceptional creative talent. Or making the right investments. Or breaking down organizational silos. All of these things may help-but there's only one way to ensure sustained innovation: you need to lead it-and...
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Sean Silverthorne
- November 2018
- Article
Worthy of Swift Trust? How Brief Interpersonal Contact Affects Trust Accuracy
By: Oliver Schilke and Laura Huang
Organizational scholars have long underscored the positive consequences of trust, yet trust can also have dysfunctional effects if it is not placed wisely. Though much research has examined conditions that increase individuals’ tendencies to trust others, we know very...
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Schilke, Oliver, and Laura Huang. "Worthy of Swift Trust? How Brief Interpersonal Contact Affects Trust Accuracy." Journal of Applied Psychology 103, no. 11 (November 2018): 1181–1197.
- 06 Jan 2016
- What Do You Think?
Why Do Leaders Get Their Timing Wrong?
Summing Up Is Good Timing in Management Primarily a Function of Strategy or Culture? Timing in executing change is an important responsibility of leadership. Responses to this month’s column suggest that if timing is the result of one person’s judgment, that View Details
- 04 Jan 2022
- What Do You Think?
Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?
cause or not. Each situation is different. It may depend on the nature of the CEO’s shortcomings and the terms of their contract. Was the problem merely poor company performance (rarely regarded as “cause”), poor judgment (a borderline...
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by James Heskett
- 17 Jan 2011
- Research & Ideas
Being the Boss
exercise their own judgment. They think something else is more important. It's up to you to set deadlines and make your priorities clear. They don't understand what you want. Making directions more and more explicit can only go so far. Most work today requires some...
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by Carmen Nobel
- 10 May 2010
- Research & Ideas
What Top Scholars Say About Leadership
histories. Harvard Business School as an institution has often been at the forefront of developing new multidisciplinary fields inside business education, such as strategy and organizational behavior. As part of the Centennial we saw a...
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- 05 May 2011
- What Do You Think?
How Ethical Can We Be?
Sports Are Played and Games Are Won. It was biased judgment on the part of supposedly unbiased referees and umpires. They hypothesize that the cause is a natural tendency to avoid excessive booing by the home team crowd, particularly in...
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by Jim Heskett
- 24 Jul 2012
- First Look
First Look: July 24
high-powered incentives lead to greater screening effort and more profitable lending, their power is muted by both deferred compensation and the limited liability typically enjoyed by credit officers. Second, we present direct evidence that incentive contracts distort...
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Sean Silverthorne
- 18 Dec 2019
- Book
6 Skills That Wise Companies Harness for World-Changing Innovation
Unit. From practical wisdom to action The book expands on the authors’ original theory that companies build organizational knowledge by turning tacit knowledge, which people learn through personal experience, into explicit knowledge that...
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by Kristen Senz
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
interacting with the real you (authenticity), when they have faith in your judgment and competence (logic), and when they feel that you care about them (empathy),” they write. Put together, these factors argue for an informal,...
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- 25 Jul 2016
- Research & Ideas
Who is to Blame for 'The Great Training Robbery'?
training typically doesn’t yield the return on investment in improved organizational effectiveness and performance that companies expect. “Individual development has to take place in the context of a larger change process motivated by the...
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- 11 Feb 2020
- Sharpening Your Skills
10 Rules Entrepreneurs Need to Know Before Adopting AI
and understand the input needed and the internal workflow used by businesses in order to trust AI’s judgments and validate results. Organizational shift: Towards a more open and experimental culture. ML/AI...
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by Rocio Wu
- 17 Oct 2018
- Research & Ideas
Pro Basketball Coaches Display Racial Bias When Selecting Lineups
percent Latino and 0.6 percent Asian). When it comes to NBA coaches, however, the exact opposite is true: there are six black head coaches among 30 teams, or just 20 percent of the league. Research by Harvard Business School Assistant Professor Letian Zhang, who...
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- 19 Sep 2016
- Research & Ideas
Why Isn't Business Research More Relevant to Business Practitioners?
and the Role of Communication” in the journal Organizational Behavior and Human Decision Processes. The study looked at how individual self-serving biases can blur the judgment of decision-makers, who...
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- 10 Sep 2001
- Research & Ideas
Do You Have Change Fatigue?
Business School and author of nine books, including Learning in Action. The details vary, but in the main, all organizational change involves three phases: an initial stage of recognition and preparation, followed by the implementation of...
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by Nick Morgan
- 25 Mar 2021
- Research & Ideas
Steer Clear of the Blind Spots That Derail Experiments
business moved on. Not aligning experiments to broader organizational goals. Failing to understand the end goal can lead to misguided decisions about when and how to run such tests. Experiments should answer clear questions that bring an...
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by Danielle Kost
- 10 Oct 2005
- Research & Ideas
Homers: Secrets on the Factory Floor
perspective, the illegality of the practice and its misalignment with official organizational goals might be most salient. Thus, the topic of homer making puts the person disclosing it in a position of vulnerability, one in which hasty...
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- 02 Apr 2019
- Research Event
Women Pay a Higher Career Price in Today's Always-On Work Culture
is far more complex. Despite years of social change, the label “bad mother” still looms large for women who struggle with guilt and sense judgment if they’re late to pick up their child from day care. Fathers face their own painful choice...
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- 02 Sep 2008
- First Look
First Look: September 3, 2008
Seemingly Irrelevant Factors Influence Judgment of (Un)ethical Behavior Authors:Francesca Gino, Lisa L. Shu, Max H. Bazerman Abstract People often make judgments about the ethicality of others' behaviors and...
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Keywords:
Sean Silverthorne