Show Results For
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All HBS Web
(465)
- Faculty Publications (49)
Show Results For
-
All HBS Web
(465)
- Faculty Publications (49)
- November 1997 (Revised May 2002)
- Case
MicroAge, Inc.: Orchestrating the Information Technology Value Chain
- May 1997
- Teaching Note
Product Development Foundations, Instructor's Note
- May 1997
- Teaching Note
Product Development Performance, Instructor's Note
- October 1995 (Revised October 1996)
- Case
Singapore Unlimited: Building the National Information Infrastructure
- August 1992 (Revised June 1993)
- Case
Euro Disney: The First 100 Days
- April 1986 (Revised May 1989)
- Case
Alloy Rods Corp.
- Teaching Interest
Investing: Risk, Return and Impact (MBA)
This is an investing/finance course, designed to build on skills introduced in the RC finance course, but with an emphasis on how and whether investors should incorporate what have traditionally been considered “non-financial” criteria in their decisions: for... View Details
- Teaching Interest
Managing Service Operations
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details
- Teaching Interest
Overview
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course... View Details