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  • 25 Jun 2024
  • Research & Ideas

Rapport: The Hidden Advantage That Women Managers Bring to Teams

communication and rapport between managers and employees. In this case, the manager may not have scheduled the fast-food stations properly, forcing an overtaxed employee to juggle both packaging meals and taking orders. With an improperly managed staff stretched too... View Details
Keywords: by Kara Baskin; Food & Beverage
  • 09 Feb 2009
  • Research & Ideas

Uncompromising Leadership in Tough Times

the social institution? How can good leadership strengthen morale as well as the economic side of the organization in times of uncertainty? A: We interviewed the CEOs before the financial meltdown, so I cannot say how these CEOs have... View Details
Keywords: by Martha Lagace
  • 16 Oct 2023
  • HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

Keyra Lynn Johnson. “The frontline perspective can give management important insight into the employee experience and what customers really want from the airline.” Delta has reclassified most jobs that had previously required a degree and... View Details
Keywords: by Lane Lambert; Air Transportation
  • 17 Aug 2020
  • Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

simply a question of doing their jobs even though the result—confinement as a POW—may not seem necessarily fair.” This insight is repeatedly endorsed by studies of survivors. Having a value system, a sense of identity, a purpose for one’s... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • 31 Oct 2023
  • Research & Ideas

Beyond the 'Business Case' in DEI: 6 Steps Toward Meaningful Change

of the insights and talents of employees from historically marginalized groups. Research identifies “principle-practice gap” In her qualitative research on what she and her co-author Jonathan Cox call the “principle-practice gap,”... View Details
Keywords: by Katherine Hutt Scott and Barbara DeLollis
  • Web

What You Can Do to Create an Anti-Racist Organization - Recruiting

Insights & Advice 14 Jul 2023 What You Can Do to Create an Anti-Racist Organization Becca Carnahan Author HBS Team tag All Industries All Locations Alumni Diversity, Inclusion, & Belonging Recruiting Strategies Student & Alumni Stories... View Details
  • 08 Dec 2015
  • First Look

December 8, 2015

that may arise. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50144 2015 The Cambridge Handbook of Consumer Psychology The Consumer Psychology of Online Privacy: Insights and Opportunities from Behavioral Decision... View Details
Keywords: Sean Silverthorne
  • 28 Nov 2023
  • Book

Economic Growth Draws Companies to Asia. Can They Handle Its Authoritarian Regimes?

Malaysia, and Indonesia from the early 1980s to the present. We asked Rithmire, the F. Warren MacFarlan Associate Professor at Harvard Business School, to provide insights on how business leaders might think about doing business in these... View Details
Keywords: by Sean Silverthorne
  • 07 Apr 2021
  • Research & Ideas

How Teams Work: Lessons from the Pandemic

When COVID-19 first sent office employees home last year, many managers filled their teams’ calendars with online check-ins, drop-ins, and updates to make up for the loss of spontaneous interactions—often sinking morale and efficiency.... View Details
Keywords: by Kristen Senz
  • 14 Sep 2020
  • Research & Ideas

You're Right! You Are Working Longer and Attending More Meetings

Probing the productivity and morale toll The anonymized nature of the data made it difficult to discern the quality of the meetings and email communication, and the impact on employees’ well-being. The study also didn’t include the time... View Details
Keywords: by Danielle Kost
  • 08 Sep 2022
  • Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

stories from his own work experiences and the careers of CEOs and nonprofit leaders who navigated challenges. His advice for emerging leaders: Discover yourself. Test your “crucibles” to find your moral compass and calling. For instance,... View Details
Keywords: by Lane Lambert
  • 01 Nov 2020
  • Research & Ideas

Good Leadership Is an Act of Kindness

makes us feel pleasure and “releases a hormone called oxytocin that helps modulate social interactions and emotion. Being kind is good for our own and our employees' mental health." And that translates to improved morale and performance.... View Details
Keywords: by Boris Groysberg and Susan Seligson
  • 06 Oct 2015
  • First Look

October 6, 2015

evaluating financing alternatives. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/315137-PDF-ENG Harvard Business School Case 715-029 Immigration Policy in Germany Germany's Chancellor Angela Merkel faced economic and moral... View Details
Keywords: Sean Silverthorne
  • 09 Jul 2020
  • Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

insights and practices as pandemic recovery plans are developed. Consider these five elements of organizational decision-making: information gathering; strategy; combining long-term thinking with short-term actions; clear communication... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • 26 Jun 2020
  • Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

says Harvard Business School professor Hirotaka Takeuchi, was their dedication to responding to the needs of employees and the community first, all with the moral purpose of serving the common good. Less important for these companies, he... View Details
Keywords: by Dina Gerdeman
  • 30 Jul 2018
  • Research & Ideas

Why Ethical People Become Unethical Negotiators

curious or wrong in their environment.” Related Reading: The Role of Emotions in Effective Negotiations Henry Kissinger's Lessons for Business Negotiators Six Ways to Build Trust in Negotiations What do you think of this research? Have you encountered unethical... View Details
Keywords: by Dina Gerdeman
  • 07 Mar 2022
  • Research & Ideas

Effective Leaders Share the Spotlight with Their Teams

During a 2017 Amgen earnings call, CEO Robert Bradway began answering an analyst’s question, then turned to colleague Sean Harper and said, “Sean, I'll let you talk about the specifics.” Bradway’s simple act of calling on Harper to add View Details
Keywords: by Pamela Reynolds
  • 24 Feb 2021
  • Lessons from the Classroom

What History's Biggest Wars Teach Us About Leading in Peace

and who exhibit moral courage, than to ensure that our alumni are competent businesspeople.” About the Author Lane Lambert is a writer based in the Boston area. [Image: Shutterstock/Evgeny Freyer] Which historical events do you think... View Details
Keywords: by Lane Lambert
  • Web

Events - Business History

across Post-World War Two Industrializing Asia" Oct 31 31 Oct 2022 Business History Seminar Thomas Fetzer (Central European University), "Nationality and multinational corporations: Insights from a historical perspective on German and... View Details
  • 10 Jan 2012
  • First Look

First Look: January 10

own childhood leads people to experience feelings of moral purity and to behave prosocially. In Experiment 1, participants instructed to recall memories from their childhood were more likely to help the experimenter with a supplementary... View Details
Keywords: Sean Silverthorne