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- News (38)
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- Faculty Publications (90)
Show Results For
-
All HBS Web
(194)
- People (1)
- News (38)
- Research (121)
- Multimedia (2)
- Faculty Publications (90)
- 2013
- Case
Hindustan Unilever Limited: Meeting Employee Expectations
By: Shashank Shah, Ajith Sankar and David Sharpe
- 2010
- Module Note
Employee Welfare Management at Bharat Petroleum Corporation Ltd. – A Case Study
By: Shashank Shah and Shashank Shah
- 2014
- Discussion Paper
The Promise of Microfinance and Women's Empowerment: What Does the Evidence Say?
By: Dina D. Pomeranz
The microfinance revolution has transformed access to financial services for low-income populations worldwide. As a result, it has become one of the most talked-about innovations in global development in recent decades. However, its expansion has not been without...
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Keywords:
Entrepreneurship In Emerging Markets;
Entrepreneurship;
Women's Empowerment;
Entrepreneurs;
Saving;
Savings;
Credit;
Credit Supply;
Insurance;
Development Economics;
Development Finance;
Behavioral Economics;
Gender;
Microfinance;
Social Entrepreneurship;
Developing Countries and Economies;
Banking Industry;
Public Administration Industry;
Financial Services Industry;
Insurance Industry;
Latin America;
Kenya;
Chile;
India;
Asia;
Africa
Pomeranz, Dina D. "The Promise of Microfinance and Women's Empowerment: What Does the Evidence Say?" EY Thought Leadership Series, February 2014.
- June 2013
- Teaching Note
Elasto Therm: The Next Step
By: Jim Sharpe
Keywords:
Entrepreneurial Organizations;
Entrepreneurs;
Careers;
Empowerment;
Job Design;
Sales Channels;
Sales Force Management;
Pricing Strategy;
Pricing;
Pricing Policies;
Employee Empowerment;
Customer Focus;
Entrepreneurship;
Salesforce Management;
Customer Focus and Relationships;
Rubber Industry;
United States
- November 2011
- Case
WrapItUp: Developing a New Compensation Plan
By: W. Earl Sasser Jr. and Rachel Shelton
A restaurant chain based in California offers made-to-order sandwich wraps using fresh, healthy ingredients. The founders of the company take a very active role in day-to-day business and tightly control every aspect of the restaurant operation from hiring store...
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Keywords:
Empowerment;
Middle Management;
Human Resource Management;
Compensation;
Incentives;
Motivation;
Motivation and Incentives;
Change Management;
Business Growth and Maturation;
Service Delivery;
Entrepreneurship;
Employees;
Compensation and Benefits;
Service Industry;
Retail Industry;
Food and Beverage Industry;
California
Sasser, W. Earl, Jr., and Rachel Shelton. "WrapItUp: Developing a New Compensation Plan." Harvard Business School Brief Case 114-362, November 2011.
- March 2011
- Case
Calveta Dining Services, Inc.: A Recipe for Growth?
By: James L. Heskett and Patricia Girardi
Calveta Dining Services contracts with senior living facilities (SLFs) for the management of food service to residents. Created by Antonio Calveta and built on his passion for food and traditional family values, the firm had enjoyed three decades of strong growth when...
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Keywords:
Corporate Vision;
Employee Empowerment;
Service Management;
Family Businesses;
Growth Strategy;
Family Business;
Expansion;
Communication;
Employee Relationship Management;
Service Operations;
Organizational Structure;
Growth and Development Strategy;
Service Industry;
Food and Beverage Industry
Heskett, James L., and Patricia Girardi. "Calveta Dining Services, Inc.: A Recipe for Growth?" Harvard Business School Brief Case 114-261, March 2011.
- March 2011
- Teaching Note
Calveta Dining Services, Inc.: A Recipe for Growth? (Brief Case)
By: James L. Heskett and Patricia Girardi
Teaching Note for #4261.
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- 2011
- Case
The Haidilao Company
By: F. Warren McFarlan, Zheng Xiaoming and Ziqian Zhao
Haidilao Hot Pot brings customers delightful dining experiences. Like most restaurants, its workforce is mostly composed of young employees born in underdeveloped suburban areas. Instilled with the founder's unique entrepreneurial values, they are enthused and...
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Keywords:
Competitive Strategy;
Customer Service;
Employee Empowerment;
Global Corporate Cultures;
Organizational Values;
Transformations;
China;
Restaurants;
China
McFarlan, F. Warren, Zheng Xiaoming, and Ziqian Zhao. "The Haidilao Company." Tsinghua University Case, 2011.
- 2011
- Teaching Note
The Haidilao Company
By: F. Warren McFarlan, Zheng Xiaoming and Ziqian Zhao
Haidilao Hot Pot brings customers delightful dining experiences. Like most restaurants, its workforce is mostly composed of young employees born in underdeveloped suburban areas. Instilled with the founder's unique entrepreneurial values, they are enthused and...
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Keywords:
Competitive Strategy;
Customer Service;
Employee Empowerment;
Global Corporate Cultures;
Organizational Values;
Transformations;
China;
Restaurants;
China
McFarlan, F. Warren, Zheng Xiaoming, and Ziqian Zhao. "The Haidilao Company." Tsinghua University Teaching Note, 2011.
- January 2015 (Revised March 2015)
- Case
Oberoi Hotels: Train Whistle in the Tiger Reserve
By: Ryan W. Buell, Ananth Raman and Vidhya Muthuram
Celebrated as one of the world's premiere luxury hotel brands, Oberoi Hotels attracts and serves some of the most quality-sensitive guests in the world. The case considers the challenge of how an organization, with a standardized service model, can repeatedly delight...
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Keywords:
Service Quality;
Service Management;
Service Quality Competition;
Customer Management;
Customer Service Excellence;
Employee Empowerment;
Employee Engagement;
Employee Training;
India;
Hospitality;
Hotel Industry;
Service Delivery;
Service Operations;
Customer Satisfaction;
Employees;
Quality;
Accommodations Industry;
India
Buell, Ryan W., Ananth Raman, and Vidhya Muthuram. "Oberoi Hotels: Train Whistle in the Tiger Reserve." Harvard Business School Case 615-043, January 2015. (Revised March 2015.)
- Research Summary
Overview
Incentive scheme design, performance measurement, empowerment of digitalization, management control
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- February 2016 (Revised February 2020)
- Teaching Note
Oberoi Hotels: Train Whistle in the Tiger Reserve
By: Ryan W. Buell and Ananth Raman
Celebrated as one of the world's premiere luxury hotel brands, Oberoi Hotels attracts and serves some of the most quality sensitive guests in the world. The case considers the challenge of how an organization with a standardized service model can repeatedly delight...
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Keywords:
Service Quality;
Service Management;
Service Quality Competition;
Customer Management;
Customer Service Excellence;
Employee Empowerment;
Employee Engagement;
Employee Training;
Hospitality;
Hotel Industry;
Service Delivery;
Service Operations;
Customer Satisfaction;
Employees;
Training;
Quality;
Accommodations Industry;
India
- Video
Louisa Mojela & Gloria Serobe
Louisa Mojela and Gloria Serobe, Co-Founders and leading executives of WIPHOLD, discuss what South Africa's Black Economic Empowerment (BEE) policies and legislation have meant for the company and the country's business landscape as a whole.
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- September 25, 2023
- Book Review
Where Have All the Good Men Gone?: Book Review of 'The Two-Parent Privilege' by Melissa S. Kearney
By: Michael Luca
In 2019, 57% of U.S. children lived with two parents, down from 80% in 1980. Is the rise of single-parent households an emblem of empowerment or a sign of dwindling support for children? This article reviews a new book on the topic, discussing the decline and impact of...
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Luca, Michael. "Where Have All the Good Men Gone? Book Review of 'The Two-Parent Privilege' by Melissa S. Kearney." Wall Street Journal (September 25, 2023), A.17.
- June 2013
- Supplement
Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement)
By: Jim Sharpe
This is Video Supplement for Can PACIV (Puerto Rico) Serve European Customers? HBS Case #808099.
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Keywords:
Entrepreneurial Management;
Global Organizations;
Service;
Hiring;
Incentives, Motivation;
Joint Ventures;
Customer Service Excellence;
Customer Relationship Management;
Empowerment;
International Expansion;
Ownership Structure;
Culture;
Organization Alignment;
Growth and Development Strategy;
Entrepreneurship;
Private Ownership;
Globalized Markets and Industries;
Globalized Firms and Management;
Pharmaceutical Industry;
Biotechnology Industry;
Puerto Rico;
United Kingdom
Sharpe, Jim. "Can PACIV (Puerto Rico) Serve European Customers? (Video Supplement)." Harvard Business School Video Supplement 813-722, June 2013.
- 15 Feb 2018
- Cold Call Podcast
Black Business Leaders Series: John Rogers and the Importance of Hiring Minority-Owned Services Firms
Keywords:
Financial Services
- 05 Jan 2021
- Video
Beatriz Fernández
Beatriz Fernández, Co-Founder and Manager of Crepes & Waffles S.A., discusses the workshops she holds at the Academy of Arts that focuses on women’s empowerment and the ways in which she supports women from low-income communities.
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- 25 Sep 2023
- Blog Post
HBS Latino Student Association Spotlight: Ana Barrera (MBA 2024)
difference in the world, Harvard provides the platform to develop the critical skills and connections to challenge the status quo. For me, that means championing investment in the educational and financial empowerment of underserved...
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- February 1998 (Revised November 1998)
- Case
Novartis (A): Being a Global Leader
By: Srikant M. Datar and Carin-Isabel Knoop
For the Novartis leaders, the decision to "use stretch budgets again next year" highlights the tension between candor and empowerment and command-and-control, between the new and the old, between high performance and business as usual, between Ciba and Sandoz....
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Keywords:
Goals and Objectives;
Leading Change;
Organizational Culture;
Performance;
Budgets and Budgeting
Datar, Srikant M., and Carin-Isabel Knoop. "Novartis (A): Being a Global Leader." Harvard Business School Case 198-041, February 1998. (Revised November 1998.)
- May 1994 (Revised October 1994)
- Case
Motorola: Institutionalizing Corporate Initiatives
By: Shoshana Zuboff and Janis Lee Gogan
Motorola became a recognized quality leader in large part by becoming a leader in employee education and by encouraging "participative management." Through the Motorola Training and Education Center, later Motorola University, the company invested substantial resources...
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Keywords:
Experience and Expertise;
Customer Satisfaction;
Training;
Human Resources;
Leadership;
Management Analysis, Tools, and Techniques;
Corporate Strategy;
Education Industry
Zuboff, Shoshana, and Janis Lee Gogan. "Motorola: Institutionalizing Corporate Initiatives." Harvard Business School Case 494-139, May 1994. (Revised October 1994.)