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- All HBS Web (757)
- Faculty Publications (71)
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- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
overcome them. In doing so, I suggest that we consider these challenges in terms of internal and external pressures related to both identity and resources. Building on existing...
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Dina Gerdeman
- 26 Mar 2019
- First Look
New Research and Ideas, March 26, 2019
Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55886 Can Biometric Tracking Improve Healthcare Provision and Data Quality? Experimental Evidence from Tuberculosis Control in India By:...
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Dina Gerdeman
- 24 Jul 2018
- First Look
New Research and Ideas, July 24, 2018
usage; however, customer-to-customer communications tended to increase personal-use engagement across latent states and in both data sets. The findings suggest that firms offering digital View Details
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Dina Gerdeman
- 26 Sep 2017
- First Look
First Look at New Research and Ideas, September 26, 2017
data for themselves and look forward to the new questions they can tackle with it. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53265 forthcoming Boston University Law Review Troll Check?...
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Sean Silverthorne
- 24 Oct 2017
- First Look
First Look at New Research and Ideas, October 24, 2017
within people affect performance in tasks that involve interactions between people through two mechanisms: role-immersion, operationalized as intrinsic motivation, and role-taking, operationalized as perspective-taking. In Study 1, a...
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Sean Silverthorne
- 02 Jun 2020
- Research & Ideas
Coronavirus Careers: Cloud Kitchens Are Now Serving
work, typically through online delivery companies such as Uber Eats, Postmates, Grubhub, and DoorDash. (Delivery services are not new, of course. In 2018, American consumers used third-party delivery View Details
- 06 Feb 2020
- Research & Ideas
What We Learned from Reading Jeff Bezos’ Patents
and services for Amazon. [div class=infogram-embed data-id=_/4jCyR8RvHi80c0ZOdbho][/div] 2. Jeff Bezos is inventing more, not less Most notably, Bezos’ patent activity increased dramatically post-2007, with...
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- 18 Aug 2022
- Op-Ed
Your Best Employees Are Burning Out: A Framework for Retaining Talent
employers’ past transgressions. Generational factors and burnout Leaders must realize that their workers are their greatest assets in their quest to achieve institutional goals. Instead of paying lip service...
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by Hise Gibson and MaShon Wilson
- October 1994 (Revised November 1994)
- Case
British Airways: Using Information Systems to Better Serve the Customer
By: W. Earl Sasser and Norman Klein
Explores the uses of scanning technology, interactive software, and powerful data bases to assist customer relations representatives in resolving customer complaints. Competitive alliances in international markets are noted, but the focus is on the evolving commitment...
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Debates;
Customer Focus and Relationships;
Globalized Markets and Industries;
Service Delivery;
Alliances;
Information Technology;
Aerospace Industry
Sasser, W. Earl, and Norman Klein. "British Airways: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-065, October 1994. (Revised November 1994.)
- 19 Dec 2017
- First Look
New Research and Ideas, December 19, 2017
133,000 weekly active users, but Propel had a limited funding runway, and, ahead of a meeting with investors, Chen has to select a business model. He evaluates data from two ongoing business model pilots—financial View Details
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Carmen Nobel
- 19 Feb 2007
- Research & Ideas
Inexperienced Investors and Market Bubbles
interpretation, the trend-chasing behavior of young managers reflects their attempts to learn and extrapolate from the little data they have experienced in their career." Did the young fund managers...
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- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
forthcoming Financial Analysts Journal Why and How Investors Use ESG Information: Evidence from a Global Survey By: Amel-Zadeh, Amir, and George Serafeim Abstract—Using survey View Details
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Sean Silverthorne
- January 2022 (Revised February 2022)
- Case
Introducing EVA at ISS: A Better Way to Evaluate CEO Performance and Compensation?
By: Jonas Heese, Charles C.Y. Wang and James Weber
In early 2019, Anthony Campagna, the global director of fundamental research at ISS EVA, a unit of the proxy advisory firm Institutional Shareholder Services (ISS), was preparing to release ISS's analyses of public company performance and CEO compensation ahead of Say...
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Jobs and Positions;
Compensation and Benefits;
Performance;
Performance Productivity;
Measurement and Metrics;
Analytics and Data Science;
Value;
Business or Company Management;
Performance Evaluation;
Business and Shareholder Relations
Heese, Jonas, Charles C.Y. Wang, and James Weber. "Introducing EVA at ISS: A Better Way to Evaluate CEO Performance and Compensation?" Harvard Business School Case 122-061, January 2022. (Revised February 2022.)
- 28 Jul 2020
- Research & Ideas
Racism and Digital Design: How Online Platforms Can Thwart Discrimination
proactive about investigating and tackling the problem. For example, Uber created a cross-functional Fairness Working Group made up of economists, data scientists, lawyers, and...
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- 05 Dec 2017
- First Look
First Look at New Research and Ideas, December 5, 2017
S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost, and Rom Schrift Abstract—In today’s turbulent business environment, customer retention presents a significant challenge for many View Details
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Sean Silverthorne
- 31 Jan 2022
- Research & Ideas
Where Can Digital Transformation Take You? Insights from 1,700 Leaders
pressure to develop products and services for the needs and expectations of specific national markets. 2. Culture that’s data-informed, not data-driven Digitally mature...
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- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
exceeding that percentage of actual revenue. Other expenses—insurance, credit card processing, marketing, utilities, repairs—mount up. Assuming adequate working capital upon opening, a restaurant’s cash from daily sales is used to pay for...
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- 03 Oct 2023
- Research Event
Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips
level that I felt I could trust. I actually believed what I was reading sounded reasonable, which is difficult sometimes now. And I think it's more than just feeling happy about it. I think it's like, hmm, we're doing a good thing here....
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by HBS Staff
- 08 Aug 2017
- First Look
First Look at Research and Ideas, August 8, 2017
its infrastructure for societal uses, or whether to exploit a commercial opportunity related to launching small, handheld cubesats. The case explores the basis for ISRO’s cost advantage vis-à-vis western entities, as well as its resource...
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Sean Silverthorne
- 21 Aug 2018
- First Look
New Research and Ideas, August 21, 2018
underlying reasons for their limited success. Our analysis of American Hospital Association (AHA) data on hospital-based ACOs found that many organizations do not have the capability to track and share...
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Dina Gerdeman