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  • 19 May 2011
  • Research & Ideas

Empathy: The Brand Equity of Retail

business of rationality or emotionality?” To kick off the conversation, Raman relayed what happened when Cleveland Clinic CEO Delos "Toby" Cosgrove visited a class at HBS a few years ago to discuss a case study on the renowned hospital.... View Details
Keywords: by Carmen Nobel; Health
  • 21 Nov 2005
  • Research & Ideas

The Geography of Corporate Giving

part of their research, they have interviewed more than fifty people in two cities and collected data on some 1,000 communities since the late 1980s. They observe that organizations in different cities seem to have different foci when it comes to their community... View Details
Keywords: by Sean Silverthorne
  • 05 Sep 2000
  • What Do You Think?

Whither the Information Economy?

founder of Napster, would probably agree with the assertion. While Harlan Cleveland foresaw the dimensions of the Information Economy, what he may have underestimated was the ease with which information, proprietary or not, could be... View Details
Keywords: by James Heskett
  • 28 Jul 2016
  • Op-Ed

Where is TripAdvisor for Doctors?

a transaction. I can't test drive several, I have to choose one. Likewise, if I have to overnight in Cleveland next Tuesday, I can't try two hotels, I have to choose one. That's when TripAdvisor reviews become helpful: experiences that... View Details
Keywords: by John A. Quelch; Health
  • 29 May 2014
  • Research & Ideas

Research Symposium 2014

the mission. Meanwhile, the Cleveland Clinic, The Mayo Clinic, Boston Children's Hospital, and other top hospitals are piloting a process called time-driven activity-based costing, which was pioneered at HBS. While many schools are more... View Details
Keywords: by Carmen Nobel; Accounting; Health
  • June 2005 (Revised May 2006)
  • Case

Alex Montana at ESH Manufacturing Co.

By: Thomas J. DeLong and Michael Kernish
Alex Montana sat at his desk pondering the career decision before him. Alex was director of the North American division of ESH Manufacturing, a $4.6 billion, Cleveland-based company with operations on three continents. ESH's CEO had just offered Montana a promotion to... View Details
Keywords: Decision Making; Decision Choices and Conditions; Personal Development and Career; Work-Life Balance; Manufacturing Industry; Cleveland
Related
  • 19 Jun 2018
  • First Look

New Research and Ideas, June 19, 2018

Hospitals Cleveland Medical Center: Managing Capacity in Neurology In December 2014, Dr. Anthony Furlan, chair of the Department of Neurology at University Hospitals Cleveland Medical Center (UH), faced a... View Details
Keywords: Dina Gerdeman
  • 05 Sep 2012
  • What Do You Think?

Will Business Management Save US Health Care?

era of a medical star system is about over. Outstanding medical institutions like Mayo Clinic and Cleveland Clinic have long avoided it. They opt instead for hiring practitioners as employees who are paid incentives for providing better... View Details
Keywords: by Jim Heskett; Health
  • 12 Jul 2006
  • Research & Ideas

Competition the Cure for Healthcare

direction of value-based competition today and be better off, even if nobody else changes. They will be more efficient, achieve better customer satisfaction, and the physicians involved will feel more pride in what they are doing. We included many examples in the book,... View Details
Keywords: by Roger Thompson; Health
  • 15 Nov 2011
  • First Look

First Look: November 15

VTID. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/512029-PDF-ENG The Cleveland Clinic: Improving the Patient Experience (Abridged) Ananth Raman, Anita Tucker, and Rachel GordonHarvard Business School Case 611-015 Healthcare... View Details
Keywords: Sean Silverthorne
  • 08 Dec 2015
  • Research & Ideas

You Won't Make It If You Fake It

selling venture capitalists on her idea and raising $400 million. She assembled a celebrity board, convinced Safeway to spend $350 million to build clinics in its supermarkets, and signed partnerships with Cleveland Clinic and Walgreens.... View Details
Keywords: by Bill George
  • 04 Jun 2013
  • First Look

First Look: June 4

predicted by the theory. Publisher's link: http://www.people.hbs.edu/mrhodeskropf/VCRiskReturn59.pdf 2006 Harvard Business Review Health Care's Service Fanatics: How the Cleveland Clinic Leaped to the Top of the Patient-satisfaction... View Details
Keywords: Sean Silverthorne
  • 18 Oct 2011
  • First Look

First Look: October 18

company, management considered whether existing shareholders would benefit from an ETF product launch. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/311134-PDF-ENG The Cleveland Clinic: Improving the Patient Experience Ananth... View Details
Keywords: Sean Silverthorne
  • 14 Nov 2006
  • First Look

First Look: November 14, 2006

1976, it went public in 2002, and was still managed by its two founding partners in 2006. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=707012 Cleveland Clinic Harvard Business School Case 607-013... View Details
Keywords: Sean Silverthorne
  • 15 Aug 2005
  • HBS Case

Classic Cases Live On at HBS

happens, the Lincoln Electric Company is now a thriving multinational—and its Cleveland plant remains as successful as ever."   Good Wrap, Bum Wrap Case: Sealed Air Corporation Written: 1982 Copies Sold: 234,629 In 1971, T.J. Dermot... View Details
Keywords: by Garry Emmons
  • July 2024
  • Case

Living Up to Purpose and Performance at Parker Hannifin

By: Hubert Joly, Alicia Dadlani and Martha Hostetter
In 2019, Parker Hannifin, one of the world’s largest manufacturers of motion and control technologies, did something unusual for an industrial company: it created a purpose statement. Even though it already had a clear business strategy and longstanding culture of... View Details
Keywords: Mission and Purpose; Manufacturing Industry; Industrial Products Industry; Cleveland; Ohio; United States
Related
  • 09 Sep 2008
  • First Look

First Look: September 9, 2008

patient's health outcomes since 1995. The protagonist of the case, Dr. James Goldfarb, faces a number of challenges. As the medical director of a nationally-renowned fertility program at the Cleveland Clinic, he must run an efficient and... View Details
Keywords: Sean Silverthorne
  • 08 Oct 2013
  • First Look

First Look: October 8

for each patient, developing bundled prices for the full care cycle, integrating care across separate facilities, expanding geographic reach, and building an enabling IT platform. The transformation to value-based health care is well under way. Some organizations, such... View Details
Keywords: Sean Silverthorne

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