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(935)
- People (1)
- News (363)
- Research (403)
- Events (2)
- Multimedia (1)
- Faculty Publications (56)
- Web
Seen and Unseen | Baker Library | Bloomberg Center | Harvard Business School
Skip to Main Content Contemporary Black Artists at Harvard Business School Search Baker Library Search Search Search Overview SEEN AND UNSEEN REPRESENTATIONS OF NATIVE AMERICANS IN ART, ADVERTISING, AND COMMERCE November 2022 - February 2023 Second Floor Mezzanine...
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- August 2018
- Supplement
Garanti Payment Systems: Digital Transformation Strategy (B)
By: Shelle M. Santana and Esel Çekin
Supplements the (A) case. Işıl Akdemir Evlioğlu, executive vice president of marketing at Garanti Payment Systems (GPS), a subsidiary of Garanti Bank, is grappling with three questions. First, should GPS create its own mobile app for credit card customers or leverage...
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Keywords:
Loyalty Programs;
Campaign Management;
Campaign Enrollment;
Branding;
Customer Acquisition;
Regulations;
Regulatory Changes;
Bank;
Retail Bank;
Banking;
Payment Systems;
Installment;
Mobile App;
Call Center;
Data Analytics;
Digital;
Technology;
Banks and Banking;
Business Subsidiaries;
Mobile and Wireless Technology;
Credit Cards;
Brands and Branding;
Governing Rules, Regulations, and Reforms;
Decision Choices and Conditions;
Digital Transformation
Santana, Shelle M., and Esel Çekin. "Garanti Payment Systems: Digital Transformation Strategy (B)." Harvard Business School Supplement 519-015, August 2018.
- Web
Lessons in Economics | Baker Library | Bloomberg Center | Harvard Business School
Roger M. Blough, chairman of the board and chief executive officer of U.S. Steel, was the chief spokesperson for the corporation in 1962, when U.S. Steel raised its prices by 3.5 percent. President John F. Kennedy called the move “a...
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- Web
About This Collection | Baker Library | Bloomberg Center | Harvard Business School
two years, the interviews illustrate many distinctive paths to successful entrepreneurship and the parallel experiences and challenges individuals may encounter. Professor Stevenson was uniquely positioned to lead this effort. Often View Details
- Web
Impact on Research & Curriculum | Baker Library | Bloomberg Center | Harvard Business School
now call diversity . . . . Certainly African American issues were just a small part of the agenda, if any part of the agenda. E. Theodore Lewis Jr. , MBA 1969, “The Afro-American Student Union of HBS: A Salute to the Past, A Challenge to...
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- Web
Case Method - Research Resources | Baker Library | Bloomberg Center | Harvard Business School
Center for Teaching and Learning The Christensen Center for Teaching & Learning maintains its own list of resources for faculty and students. Copeland, Melvin T., And Mark an Era: The Story of the Harvard...
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- Web
Teaching & The Case Method | Baker Library | Bloomberg Center | Harvard Business School
Professor David A. Garvin, “but they attend equally to orchestrating class discussion most effectively.” 20 Seating charts with the faces and names of students enabled instructors to better facilitate class discussions. After a preliminary introduction, professors...
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- Web
Contemporary Black Artists and Public Art | Baker Library | Bloomberg Center | Harvard Business School
× Please sign in You need to log in to use the bookmarking feature. Sign In Baker Library | Bloomberg Center Search Find Services Ask Browse Databases Collections & Archives Guides Exhibits Find Books, Articles & More More Places HOLLIS...
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Business Education & The Case Method | Baker Library | Bloomberg Center | Harvard Business School
Dean asked for a faculty vote that the instruction method, referred to as the “problem method,” be called the “case system,” reflecting the formalization of the pedagogy at the School. Previous Page The General Shoe Company, 1921 Business...
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Contemporary Black Artists at Harvard Business School | Baker Library | Bloomberg Center | Harvard Business School
history, memory, civil rights, identity, and belonging. As part of Harvard Business School’s commitment to promoting racial equity, Contemporary Black Artists at Harvard Business School is meant to inspire both dialogue and change. In a 2015 essay , writer Toni...
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- August 2018
- Case
Garanti Payment Systems: Digital Transformation Strategy (A)
By: Shelle M. Santana and Esel Çekin
Işıl Akdemir Evlioğlu, executive vice president of marketing at Garanti Payment Systems (GPS), a subsidiary of Garanti Bank, is grappling with three questions. First, should GPS create its own mobile app for credit card customers or leverage the bank’s already...
View Details
Keywords:
Loyalty Program;
Campaign Management;
Campaign Enrollment;
Branding;
Customer Acquisition;
Regulations;
Regulatory Changes;
Bank;
Retail Banks;
Banking;
Credit Card;
Payment Systems;
Installment;
Mobile App;
Call Center;
Data Analytics;
Digital Technology;
Banks and Banking;
Business Subsidiaries;
Mobile and Wireless Technology;
Credit Cards;
Brands and Branding;
Governing Rules, Regulations, and Reforms;
Decision Choices and Conditions;
Digital Transformation;
Financial Services Industry
Santana, Shelle M., and Esel Çekin. "Garanti Payment Systems: Digital Transformation Strategy (A)." Harvard Business School Case 519-014, August 2018.
- October 2016
- Case
Turkasset: Bringing Customer-Centricity to Debt Collection
By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,...
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Keywords:
Customer Satisfaction;
Customer Experience;
Customer Service;
Customer-centric;
Emerging Market;
Customer Focus;
Employee Empowerment;
Employee Engagement;
Employee Training;
Staffing;
Operations Management;
Quality Management;
Service Management;
Service Quality;
Continuous Improvement;
Turkasset;
Collections Agency;
NPL;
Call Center;
Financial Services;
Borrowing and Debt;
Customer Focus and Relationships;
Organizational Culture;
Operations;
Management;
Service Operations;
Quality;
Competitive Advantage;
Cost vs Benefits;
Financial Services Industry;
Turkey
- November 2011
- Case
Comfort Class Transport: Does Customer Service Need an Overhaul?
By: Michael J Roberts and Paul E. Morrison
The general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with...
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Keywords:
Capacity Utilization;
Supply & Demand;
Operations Management;
Customer Service;
Management;
Demand and Consumers;
Service Operations;
Order Taking and Fulfillment;
Performance Capacity;
Customer Satisfaction;
Transportation Industry
Roberts, Michael J., and Paul E. Morrison. "Comfort Class Transport: Does Customer Service Need an Overhaul?" Harvard Business School Brief Case 114-374, November 2011.
- 06 Oct 2015
- News
Are You An Empowering Leader?
William A. Sahlman
William Sahlman is a Baker Foundation Professor of Business Administration at Harvard Business School.
Mr. Sahlman received an A.B. degree in Economics from Princeton University (1972), an M.B.A. from Harvard University (1975), and a Ph.D. in Business... View Details
Keywords:
airline;
beverage;
biotechnology;
broadcasting;
clothing;
communications;
computer;
consumer products;
e-commerce industry;
education industry;
electronics;
energy;
entertainment;
fiber optics;
financial services;
food processing;
furniture;
grocery;
health care;
high technology;
hotels & motels;
information;
information technology industry;
internet;
investment banking industry;
management consulting;
manufacturing;
marketing industry;
medical supplies;
motorcycles;
nonprofit industry;
pharmaceuticals;
professional services;
publishing industry;
real estate;
recreation;
restaurant;
retailing;
semiconductor;
service industry;
soft drink;
software;
telecommunications;
toy;
transportation;
travel;
venture capital industry;
video games
- 17 Apr 2019
- News
Your Workforce Is More Adaptable Than You Think
- February 2023 (Revised March 2023)
- Case
Twitter Turnaround and Elon Musk
By: Andy Wu and Goran Calic
Late afternoon on Friday, October 27th, 2022, Elon Musk was the center of attention at Twitter’s San Francisco headquarters. The night before, Musk officially took the company private and became Twitter’s majority shareholder, finally ending a months-long acquisition...
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Keywords:
Elon Musk;
Twitter;
Acquisition;
Revenue;
Advertising;
Social Media;
Business or Company Management;
Public Opinion;
Job Cuts and Outsourcing
Wu, Andy, and Goran Calic. "Twitter Turnaround and Elon Musk." Harvard Business School Case 723-418, February 2023. (Revised March 2023.)
- August 1994
- Case
Kyocera Corporation: The Amoeba Management System
Describes Kyocera's unusual approach to profit centers. The firm's basic units of operation are profit centers called "amoebas," which are sales or manufacturing units with full responsibility for their planning, decision making, and administration. Amoebas are...
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Keywords:
Cost Management;
Organizational Structure;
Profit;
Management Systems;
Manufacturing Industry
Cooper, Robin. "Kyocera Corporation: The Amoeba Management System." Harvard Business School Case 195-064, August 1994.
- February 2024
- Case
Chime Solutions
Just two years after launching its 10k by 2020 initiative to hire 10,000 employees by 2020, the COVID-19 pandemic forced Chief Executive Officer Mark Wilson to send nearly all of his staff at Chime Solutions (Chime) to work from home. Chime was a customer contact firm...
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Keywords:
Working Capital;
Service Operations;
Recruitment;
Performance;
Change Management;
Retention;
Financial Institutions;
Employee Relationship Management;
Talent and Talent Management;
Growth Management;
Mission and Purpose;
Communications Industry;
Service Industry;
United States
Bernstein, Shai, William R. Kerr, Christopher Stanton, Raymond Kluender, and Mel Martin. "Chime Solutions." Harvard Business School Case 824-133, February 2024.
- 22 Aug 2010
- News