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All HBS Web
(346)
- People (3)
- News (128)
- Research (100)
- Events (1)
- Multimedia (3)
- Faculty Publications (18)
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- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
far simpler and much more powerful than traditional ABC. "Time-driven" ABC, introduced in a recent Harvard Business Review,1 requires obtaining information on only two parameters: the cost per hour of each group of resources...
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by Robert S. Kaplan
- 08 Sep 2015
- Research & Ideas
Knowledge Transfer: You Can't Learn Surgery By Watching
wants to duplicate exactly what the other person is doing—despite the fact that they may be perpetuating mistakes made by a predecessor or simply following procedures that may be a bad fit for a person of a different personality and...
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- 09 Mar 2015
- Research & Ideas
Why Entrepreneurs Should Go Work for Government
startups. And when the 2013 Boston Marathon was attacked, Weiss helped establish the One Fund within 24 hours to serve as a central pool for donations to victims. "The One Fund ended up channeling $60...
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by Michael Blanding
- 12 Dec 2011
- HBS Case
HBS Cases: Clocky, the Runaway Alarm Clock
why that happened," says Ofek. Clocky fit the bill. In the case "Clocky: The Runaway Alarm Clock" (with Eliot Sherman) and the follow-up case, "Nanda Home: Preparing for Life after Clocky" (with Jill Avery, HBS...
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- 18 Jul 2011
- Research & Ideas
Looking in the Mirror: Questions Every Leader Must Ask
and priorities--they're working 80-hour weeks! In his book, Kaplan discusses techniques for matching available hours with key priorities, so executives can learn to do much more effective work and better manage their time. He recommends...
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by Carmen Nobel
- 05 Sep 2019
- Sharpening Your Skills
Making the Right Technical Hire
discovery—talking with customers and understanding what you need to get to product market fit or grow adoption—then these priorities set the hiring agenda. For example, if you’re realizing that your onboarding process is too complicated,...
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- 13 Jun 2011
- HBS Case
Mobile Banking for the Unbanked
In many developing countries it's common for a person to have a mobile phone but not a bank account. In fact, more than 1 billion people fit this description, and the number is only likely to increase. To that end, many companies are...
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- 15 Dec 2003
- Research & Ideas
The New Global Business Manager
Massachusetts. Their Cerezyme plant runs twenty-four hours a day, 365 days a year, and produces six kilos of product in all that time. You could fit it in a little six-pack bag. But it is sufficient to treat...
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by Cynthia Churchwell
- 23 Nov 2020
- Research & Ideas
COVID Was Supposed to Increase Bankruptcies. Instead, They've Gone Down.
January to August using court records through the federal Public Access to Court Electronic Records (PACER) and the Federal Judicial Center (FJC) databases. PACER records bankruptcy filings within 24 hours...
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by Rachel Layne
- 13 Dec 2016
- First Look
December 13, 2016
2000s, Bally Total Fitness sold most of its remaining fitness clubs to 24 Hour Fitness in 2014 and disappeared...
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Carmen Nobel
- 20 Sep 2021
- Research & Ideas
How Much Is Freedom Worth? For Gig Workers, a Lot.
their schedules from week to week provide significant value to America’s estimated 1.6 million gig workers, many of whom don’t work enough hours to qualify for the benefits and protections typically associated with full-time employment....
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- 15 Oct 2012
- Research & Ideas
Why Business IT Innovation is so Difficult
responded at all. A companion study shows that companies that respond to queries from potential customers within an hour are 7 times more likely to connect with a key decision maker than those that wait more than an hour, and 60 times...
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by Maggie Starvish
- 29 Aug 2006
- First Look
First Look: August 29, 2006
Working PapersInternational Financial Integration and Entrepreneurship Authors:Laura Alfaro and Andrew Charlton Abstract We explore the relation between international financial integration and the level of entrepreneurial activity in a country. Using a unique data...
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Sean Silverthorne
- 06 Jun 2012
- What Do You Think?
Is Something Wrong with the Way We Work?
Summing Up Fixing the Way We Work There is a lot wrong with the way we work, but very little of this is due to new networking capabilities or communications technology. Neither can we blame increasing globalization and the demands of doing business across View Details
- 29 Jan 2014
- Research & Ideas
Super Bowl Ads for Multitaskers
with beautiful pictures, upbeat music, or dramatic lighting. Finally, emotion-focused ads do this by appealing to consumers' emotional attachment to the brand by personally connecting the product to how it will fit into their lives. (See...
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- 25 Oct 2011
- Research & Ideas
Chasing Stars: Why the Mighty Red Sox Struck Out
Sox lost 18 of its last 24 games. Coming into September with a nine-game lead, the team was knocked out of a playoff berth on the last day of the season—one of the biggest flameouts in baseball history. What happened? How could all that...
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- 30 Apr 2001
- Research & Ideas
Entering the Age of Alliances
carry out community service projects, to which they gave more than twenty thousand employee hours in 1998. Each organization considers the relationship with the other to be of central strategic importance. That these emerging strategic...
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by James Austin
- 06 Aug 2020
- Research & Ideas
Who Will Give You the Best Professional Guidance?
experience and the time they commit to the company. Some advisers work ad hoc as needed while others are more prescriptive with a set number of hours per week or month that they are available for consultation. In some cases, advisers are...
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by Julia B. Austin
- 16 Dec 2015
- Research & Ideas
Why ‘Sleep on It’ No Longer Sounds Like Great Advice
a string of experiments to test how sleep affects decision making. After all, sleep can do many things—research has shown that a good eight hours of shut-eye can help make people more creative, more attentive, less risky in their...
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- 18 Jan 2012
- Research & Ideas
Beyond Heroic Entrepreneurs
number of entrepreneurial applicants. It's a highly competitive process: of the more than 2,500 applications the organization receives for the annual competition, only 12 to 24 fellowships are awarded. To get a broad sense of social...
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by Carmen Nobel