Responsibilities To Customers - Publications - Faculty & Research

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Design Thinking Course | HBS Online

design heuristics and apply research-based personas and behavior models to make innovations easier to adopt. Highlights Match Mental Models, Reduce Complexity, and Prevent Errors Developing Research-Based... View Details

28 Feb 2014
HBS Seminar

Paula Stephan, Georgia State Univ and NBER

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1.11 Leaves of Absence - MBA

capacity of the MBA Program, the student may need to wait to return until space in the class is available. It remains the student’s responsibility View Details

08 Oct 2021
Blog Post

8 Stories from PRIDE for National Coming Out Day

this nice guy, and her response was to ask, ‘Are you sure you want to do this? Be gay?’ I ended the call and broke down in tears. A few minutes later, my phone rang. I... View Details

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Faculty & Research - Business History

Africa Has Changed from Pre-colonial Times to Today Re: Marlous van Waijenburg 13 Apr 2023 News The End of American Academic Leadership Re: William Kirby 2023 Working Paper Deep Responsibility and... View Details

18 Apr 2013
Working Paper Summaries

The Impact of Pooling on Throughput Time in Discretionary Work Settings: An Empirical Investigation of Emergency Department Length of Stay

Keywords: by Hummy Song, Anita L. Tucker & Karen L. Murrell; Health

Fast Answer

Bloomberg: corporate bonds

How do I look up and analyze corporate bonds in Bloomberg? To locate corporate bonds: Use Custom Bond Search Type SRCH then hit [GO] Fill in the relevant search boxes and click on Search for a View Details

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Online Business Analytics Course | HBS Online

Testing Interpreting A/B Tests Show Hide Details Concepts Designing and Performing Hypothesis Tests Improving the Customer Experience Featured Exercises Develop and test hypotheses in Excel to assess the... View Details

01 Dec 2023
News

A Continuum of Innovation

these tools, responsibly and ethically, and that we wanted GAI to enrich the educational experience. So, we set a policy that encourages its use in preparation for class discussion and exams, with faculty... View Details

Keywords: Jennifer Gillespie

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1.4.2 Classroom Environment - MBA

constitutes unacceptable classroom behavior. Each member of the teaching faculty should set clear expectations in the classroom, help identify unacceptable behaviors, and take timely action to address such behaviors. Staff members who... View Details

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Action Plan - Advancing Racial Equity

participants to lead in a world of racial diversity. Engage with the broader business community to promote racial equity. Harvard Business School has both an opportunity and a View Details

01 Mar 2024
News

Case Study: Testing the Waters

Illustration by Christina Spano Endurance training was nothing new to Lauren Picasso (MBA 2014), who’d raced through her younger years as a cross-country runner and swimmer. In 2017, when she was director of marketing at Jet.com and looking for a physical challenge,... View Details

Keywords: Jen McFarland Flint; Food and Beverage Stores; Retail Trade

May 2008
Article

When Winning Is Everything

By: Deepak Malhotra, Gillian Ku and J. Keith Murnighan

In the heat of competition, executives can easily become obsessed with beating their rivals. This adrenaline-fueled emotional state, which the authors call competitive arousal, often leads to bad decisions. Managers can minimize the potential for competitive arousal... View Details

Keywords: Decision Choices and Conditions; Auctions; Bids and Bidding; Behavior; Emotions; Personal Characteristics; Competitive Strategy; Competitive Advantage

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September 2020
Case

Uber at a Crossroads (2017)

By: Ramon Casadesus-Masanell and Karen Elterman

This case describes the history of Uber, its business model—including the ways it differed from that of the traditional taxi industry—and its competition with Lyft. The case is set in 2017, a year in which Uber was plagued by even more scandals than usual, though its... View Details

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06 Mar 2006
Research & Ideas

Four Strategies for Making Concessions

overlook, ignore, or downplay your concessions. Why? To avoid the strong social obligation to reciprocate. As a result, it is your responsibility View Details

Keywords: by Deepak Malhotra

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Alternative Investments Course | HBS Online

to the HBS Online Community's Official Networking Group and gain exclusive access to events and other networking opportunities. Description of silent animated video above: Learner types an answer in the... View Details

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Agents of Change: The Founding of the AASU - The Golden Age of Black Business

success within a black economy, which developed in response to the nation's rise of two worlds of race." 4 African Americans who attended HBS during this time went on to make... View Details

11 Apr 2013
Working Paper Summaries

Managers and Market Capitalism

Keywords: by Rebecca Henderson & Karthik Ramanna

16 Apr 2001
Research & Ideas

Breaking the Code of Change

companies to improve returns for shareholders. Theory O In response to poor performance, a decade of adversarial relations with unions, and a prolonged and costly mill strike,... View Details

Keywords: by Michael Beer & Nitin Nohria

06 Aug 2012
Research & Ideas

Strategic Intelligence: Adapt or Die

that companies shouldn't rely on consultants to develop their strategy. Why is that? A: It's a good idea for companies to seek out support in developing strategy, but not to... View Details

Keywords: by Michael Blanding

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