Responsibilities To Customers - Publications - Faculty & Research

13 Jan 2021
Research & Ideas

How 'Small C' Change Can Beat Large-Scale Rebuilding

Even as COVID vaccines begin early deployment, pressure on leaders continues to mount to engage in “Big C” change: rapid course corrections through job cuts, recruiting a fresh management team, and... View Details

Keywords: by Boris Groysberg, Sascha L. Schmidt, and Sebastian Flegr; Sports

01 Jun 2023
News

Buy Big, Sell Small

If you live in a rural village or small city in India and run low on toothpaste, rice, or cooking oil, you’ll likely visit your local kirana, the equivalent of a US neighborhood variety store and a mainstay of the country’s $932 billion retail economy. The shops are... View Details

Keywords: Deborah Blagg; retail; supply chain management; entrepreneurship; leadership; innovation; Miscellaneous Store Retailers; Retail Trade

Web

Events - Business History

introduced his new book, Deeply Responsible Business: A Global History of Values-Driven Leadership (Harvard University Press, 2023). The seminar was held on Zoom on March 24 from 12PM to 1PM (EST). The book... View Details

28 Feb 2013
Working Paper Summaries

Do Display Ads Influence Search? Attribution and Dynamics in Online Advertising

Keywords: by Pavel Kireyev, Koen Pauwels & Sunil Gupta; Advertising

12 Nov 2001
Research & Ideas

The Three Components of Family Governance

does the job and the three components above are all most families in business need. Properly composed and managed, a family assembly and family council help: Develop clarity on roles, rights, and responsibilities for family members.... View Details

16 Oct 2017
Research & Ideas

The Most Successful Startups Have Hands-On Founders

responsibilities and make important decisions. It’s easy to confuse hands-on management with micromanaging, Koning says. “Startup founders have a really hard time letting go, so they’re the ones doing the... View Details

Keywords: by Dina Gerdeman

Web

People - Behavioral Finance & Financial Stability

Treasury of the United States, from 1999 to 2001. He has written extensively on many fields in economics, most recently on policy responses to secular stagnation. Adi Sunderam... View Details

September 2021 (Revised October 2021)
Case

Dream: Impact Through Real Estate

By: Michael Chu and John Masko

The Canadian city of Toronto had one of the largest housing affordability problems of any city in the developed world. One company trying to address this problem was Dream, one of the largest real estate groups in Canada. In 2021, Dream had just launched a new system... View Details

Citation

Educators

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20 Mar 2000
Research & Ideas

Incubators: The New Venture Capitalists?

sometime incubate those. We sometimes partner with people that have those. But what we do is create economic coalitions between those atomic units in order to provide for the delivery to the View Details

Keywords: by Kenneth Liss

17 Jun 2011
HBS Case

KFC’s Explosive Growth in China

several dishes. But it's also part of the "New Fast Food" initiative Su developed in 2005 in response to concerns about the role of fast-food restaurants in the obesity epidemic—concerns that he... View Details

Keywords: by Maggie Starvish; Food & Beverage

26 Apr 2022
Book

What Does Your Business Stand For? Why Building Trust Starts with Purpose

were waiting for a business meeting and were wrongly accused of loitering at a Starbucks store. “We work to create a warm, welcoming environment in our stores for every customer that visits Starbucks, and on... View Details

Keywords: by Ranjay Gulati

04 May 2023
News

Class of 2024 Embarks on Global Immersion

This year marks the return of international travel for the MBA Program’s FIELD Global Immersion (FGI) course, an experiential learning opportunity that gives first-year students in the Required Curriculum hands-on exposure to how business is conducted in markets around... View Details

Web

Online Leadership Principles Course | HBS Online

Delivering Feedback Show Hide Details Concepts Your Network Managing Up and Down Managing Your Direct Reports (Coaching) Adversity and Stress Rising to Leadership Responsibility Featured Exercises Video... View Details

08 Feb 2017
Blog Post

How I Chose My HBS Recommenders

provided breadth. I asked my McKinsey ‘advisor,’ who was responsible for my professional development and bi-annual evaluations. He was able to give a more comprehensive, long-term view of consistent patterns... View Details

24 Oct 2012
Working Paper Summaries

Diasporas and Outsourcing: Evidence from oDesk and India

Keywords: Re: William R. Kerr; Manufacturing

11 Apr 2016
HBS Seminar

Pian Shu, Harvard Business School

November 2001 (Revised September 2002)
Case

International Management Group (IMG)

By: Bharat N. Anand and Kate Attea

In 2001, International Management Group (IMG) is the dominant company in the sports management industry. Its founder and CEO, Mark McCormack, is credited with having created the industry of sports management in the early 1960s. Over the next 40 years, IMG's expansion... View Details

Keywords: Customer Focus and Relationships; Finance; Organizational Structure; Planning; Relationships; Conflict of Interests; Competition; Corporate Strategy; Expansion; Sports Industry

Citation

Educators

Purchase

Web

My Summer of Joy with the National Parks Service - Recruiting

management intern with the Submerged Resources Center (SRC). The SRC is the NPS national dive program, responsible for documentation, research, and maintenance of shipwrecks, reefs, downed WWII planes, boat docks, and everything in... View Details

2015
Working Paper

Corporate Sponsorship in Culture—A Case of Partnership in Relationship Building and Collaborative Marketing by a Global Financial Institution and a Major Art Museum

By: Ragnar Lund and Stephen A. Greyser

Purpose: This paper examines cultural sponsorship from a partnership and relationship marketing perspective. It studies a case of how a partnership between two international institutions, a bank and a museum, adds value to both in terms of interaction with... View Details

Keywords: Value Creation; Partners and Partnerships; Marketing Strategy; Culture; Banks and Banking

Citation

Read Now

March 2016 (Revised May 2018)
Case

ASOS PLC

By: John R. Wells and Gabriel Ellsworth

Launched in 2000, ASOS was one of the world’s largest online fashion specialists in 2018. Focusing on young consumers aged 16–25 years, the company offered over 85,000 items on its websites, many times more than the largest fashion stores, and added several thousand... View Details