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All HBS Web
(1,232)
- People (5)
- News (329)
- Research (689)
- Events (1)
- Multimedia (16)
- Faculty Publications (441)
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- 03 Dec 2001
- Research & Ideas
Healthcare Conference Looks At Ailing Industry
he said, patients had to be "almost dead" before they could be treated for coronary artery disease with open-heart bypass surgery. The surgery was only available at select academic medical centers at great cost and...
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- 19 May 2011
- Research & Ideas
Empathy: The Brand Equity of Retail
told the story of patient advocate Jackie Gruzenski, who faced an all-too-common experience when her husband was hospitalized for a cerebral bleed in 2009. Gruzenski was only allowed to see her husband during very strict visiting hours...
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- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
intentionally be "bad" at anything. But you can decide to not perform as well in areas that patients care less about, with the understanding that it will give you the resources to excel in those...
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- 04 May 2010
- First Look
First Look: May 4
E-See You Now Elie Ofek and Ron LauferHarvard Business School Case 510-061 What is next for healthcare IT provider American Well, whose innovative Online Care technology allows physicians to deliver care to...
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Martha Lagace
- 27 Aug 2012
- Research & Ideas
Employee-Suggestion Programs That Work
June 2012 working paper, Key Drivers of Successful Implementation of an Employee Suggestion-Driven Improvement Program. Tucker is an associate professor in the Technology and Operations Management unit, and the Marvin Bower Fellow at HBS. Singer is an assistant...
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by Paul Guttry
- 11 Jul 2017
- First Look
First Look at New Ideas and Research, July 11
patients with laryngeal cleft seen between 2008 and 2013 at the Massachusetts Eye and Ear Infirmary Pediatric Aerodigestive Center. Retrospective chart review was performed to identify clinic utilization by View Details
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Sean Silverthorne
- 31 Jul 2018
- First Look
New Research and Ideas, July 31, 2018
doctor, palliative care specialist, nurse coordinator, clinical pharmacy specialist, and behavioral and social service specialists. The team focuses on the highest-risk patients to see if the new, proactive...
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Dina Gerdeman
- 04 May 2007
- What Do You Think?
How Do Managers Think?
"The concept of people, be they patient or employee, holding back information either knowingly or just forgetting, is a problem that can kill a patient or a company." Others suggested important...
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by Jim Heskett
- 02 Apr 2015
- Research & Ideas
Digital Summit Explores the New Economy
difficult to have innovation without data—which is one reason why the health care industry in the United States is too expensive. One remedy: Make the patient the customer. who Has The Power In The Music...
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- 22 Aug 2012
- Working Paper Summaries
A Randomized Field Study of a Leadership WalkRounds™-Based Intervention
Background: Leadership WalkRounds have been widely adopted as a technique for improving patient safety and safety climate. WalkRounds involve senior managers directly observing frontline work and soliciting employees' ideas about...
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- 12 Jul 2006
- Research & Ideas
Competition the Cure for Healthcare
destroy value by adding administrative costs and leads to structures involving health plans and providers and other actors, which are misaligned with patient value. In a world of zero-sum competition, for example, providers will...
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- 15 Apr 2008
- First Look
First Look: April 15, 2008
nationally recognized practicing psychiatrist who has developed outpatient treatment programs based on Dialectical Behavior Therapy (DBT) for patients with borderline personality disorder (BPD). These patients, typically adolescent girls...
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Martha Lagace
- 14 Jul 2006
- Op-Ed
The Case for Consumer-Driven Medicaid
with both insurers and providers. A recent Blue Cross-Blue Shield survey found that satisfaction levels exceeded those achieved by non-consumer-driven plans, while patients in Switzerland, which has a century-old consumer-driven system,...
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by Regina E. Herzlinger
- 19 Jan 2022
- In Practice
7 Trends to Watch in 2022
duties independently, without the direct supervision of a physician. And physicians, themselves, were increasingly able to provide care across state lines. Together, these changes helped maintain access to View Details
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by HBS News
- 17 May 2011
- First Look
First Look: May 17
gain is nearly as large. Download the paper: http://www.hbs.edu/research/pdf/11-114.pdf Cases & Course MaterialsU.S. Healthcare Reform: Reaction to the Patient Protection and Affordable Care Act of...
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Sean Silverthorne
- 02 Mar 2010
- First Look
First Look: March 2
Andrew Huang and the Center had worked with the Taiwan National Health Insurance system to create a pay-for-performance reimbursement program for breast cancer care that has since been adopted by five other providers. The program issues...
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Martha Lagace
- 23 May 2017
- First Look
First Look at New Ideas and Research: May 23, 2017
practice. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=52649 Physician Beliefs and Patient Preferences: A New Look at Regional Variation in Health Care Spending By: Cutler, David,...
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Carmen Nobel
- 13 Jan 2003
- Research & Ideas
Making Biotech Work as a Business
technologies for drug discovery.) And patients with previously unmet medical needs can now get treatments that were not available before. That should be inspiring, he reminded the audience. Economic frustrations remain, however. Pisano...
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- 23 Dec 2014
- First Look
First Look: December 23
care for congenital heart disease conditions beginning in 1995 and had initiated universal outcome measurement. In 2014, the challenge was to continue to improve care in a complicated View Details
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Carmen Nobel
- 18 Jul 2024
- Research & Ideas
New Hires Lose Psychological Safety After Year One. How to Fix It.
“Delivering patient care is one of those situations where timely speaking up can be a matter of life and death, or frequently a matter of high- or low-quality care.” “Psychological safety describes a belief...
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