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  • 21 Jul 2003
  • Research & Ideas

Don’t Get Buried in Customer Data—Use It

on," says Harvard Business School marketing professor Gerald Zaltman. A more strategic approach to data mining can provide the foundation for that decision-making architecture. Below, advice on how to use information about the... View Details
Keywords: by Jean Ayers
  • 13 Jun 2017
  • First Look

First Look at New Research and Ideas, June 13

Abstract—Antisocial behavior is often assumed to reflect aberrant risk processing. However, many of the most significant forms of antisocial behavior, including crime, reflect the outcomes of decisions made under conditions of ambiguity... View Details
Keywords: Sean Silverthorne
  • 22 Oct 2013
  • First Look

First Look: October 22

and adapt leadership and talent management best practices to law firm structures and challenges. Chapters cover all of the important aspects of strategic talent management and provide practical guidance from law firm talent management... View Details
Keywords: Sean Silverthorne
  • 10 Jun 2008
  • First Look

First Look: June 10, 2008

federal government program that encourages companies to voluntarily self-police and self-disclose regulatory violations, we examine how participation affects the behaviors of regulators and regulated facilities. We find that on average,... View Details
Keywords: Martha Lagace
  • 16 Nov 2010
  • First Look

First Look: November 16, 2010

psychology that accounts for behaviors inconsistent with ethical beliefs and describe how people reconcile their immoral actions with their ethical goals through the process of moral disengagement. We then examine how the mind selectively... View Details
Keywords: Sean Silverthorne
  • 05 Mar 2019
  • First Look

New Research and Ideas, March 5, 2019

important strategic considerations for managers selecting supplier factories and provide key insights for the design of transnational sustainability governance regimes. Publisher's link:... View Details
Keywords: Dina Gerdeman
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

Strategic Interactions in Two-Sided Market Oligopolies (revised) Authors:Emmanuel Farhi and Andrei Hagiu Abstract Strategic interactions between two-sided platforms depend not only on whether their decision... View Details
Keywords: Martha Lagace
  • 12 Aug 2010
  • News

You Can’t Take It with You

“How Will You Measure Your Life?” Well-known for his introduction of the “disruptive technology” concept, Christensen outlines how he counseled members of the MBA Class of 2010 to craft as thoughtful and strategic an approach to their... View Details
Keywords: Julia Hanna; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services
  • 21 Jun 2004
  • Research & Ideas

Music Downloads: Pirates—or Customers?

increase—but so did music sales. If in fact the research is correct, the strategic implications for the music industry are profound. Instead of conducting a high-profile campaign against pirates, should the industry instead target... View Details
Keywords: by Sean Silverthorne; Entertainment & Recreation; Music
  • 28 Feb 2012
  • First Look

First Look: Feb. 28

characteristics, relationships, and behavioral norms. We suggest that an equally important trust mechanism is "reflected knowledge," knowledge focal actors' gain about the personal characteristics, relationships, and View Details
Keywords: Sean Silverthorne
  • 04 May 2017
  • News

Going the Distance

as the professors and courses. “What they were doing in the world was amazing, and I realized I had been given a tremendous opportunity. I gained leadership skills and strategic vision that has enabled me to make a difference in the... View Details
Keywords: Jill Radsken
  • 08 Nov 2011
  • First Look

First Look: Nov. 8

Abstract In many service industries, companies compete with each other on the basis of the waiting time their customers experience, along with other strategic instruments such as the price they charge for their service. The objective of... View Details
Keywords: Sean Silverthorne
  • 30 Mar 2017
  • News

Negotiating Peace in Canada's Largest Rainforest

get into that behavior pattern and language pattern where-- I'm so knowledgeable, I'm working so hard, I'm trying so hard to reach out to others, and they still don't agree, therefore they must truly be bad people with dumb ideas. That... View Details
  • 17 Jan 2012
  • First Look

First Look: January 17

http://www.cengage.com/search/productOverview.do?Ntt=9781111972301&N=16+4294922453&Ntk=P_Isbn13 Behavioral Corporate Finance: A Current Survey Authors:Malcolm Baker and Jeffrey Wurgler Publication:In Handbook of the Economics of... View Details
Keywords: Sean Silverthorne
  • 01 Oct 2008
  • Research & Ideas

How Much Time Should CEOs Devote to Customers?

strategy, it's not necessary for the CEO to spend time learning how different clients would prefer customized solutions. The CEO should spearhead the identification of three or four customer health metrics. Even in companies that see customer intimacy as their point of... View Details
Keywords: by John Quelch
  • 03 Jan 2017
  • First Look

January 3, 2017

omission and commission cannot slip undetected into the transaction processing stream. The behavioral and motivational assumptions that underlie these systems are analyzed. Finally, the module described how managers can impose View Details
Keywords: Carmen Nobel
  • 21 Apr 2008
  • Research & Ideas

The New Math of Customer Relationships

called Diamonds and Seven Stars. They have the highest lifetime value to the organization and, in addition, exhibit a much higher willingness than other guests to help Harrah's improve its business. Interestingly, this kind of approach helps explain many of the... View Details
Keywords: by Sean Silverthorne
  • 20 Jul 2020
  • Blog Post

Minorities Who 'Whiten' Job Resumes Get More Interviews

professor of organizational behavior and human resource management at the University of Toronto Mississauga; András Tilcsik, assistant professor of strategic management at the University of Toronto; and Sora... View Details
Keywords: All Industries
  • 16 Dec 2014
  • First Look

First Look: December 16

money-maximizing evaluation procedure. Our findings are compatible with a behavioral model of information processing and with the System 1/System 2 distinction in behavioral decision research where people... View Details
Keywords: Sean Silverthorne
  • 22 Jul 2021
  • News

Mentoring Fashion Startups in Singapore; Rising Star Accolades for Mid-Career Women

Room sessions to connect HBS alumni mentors to Singapore’s startups and small and mid-sized enterprises (SME). “Our vision for the NVSC is to create a positive impact on the local startup and SME network by creating opportunities for community engagement,” says... View Details
Keywords: Margie Kelley