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- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
Customer Compatibility and Service Performance By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—This paper investigates the impact of customer compatibility—the degree of fit between the needs of individual customers and the View Details
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Sean Silverthorne
- 01 Dec 2012
- News
From Where We Stand
Related Links The Accidental Pioneers 50 Years & Counting Celebrating the Women of HBS W50 Summit Event A Daring Experiment exhibit Women's Student Association 2013 Dynamic Women in Business Conference Women at HBS: Events, Projects, and...
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- 15 Feb 2011
- First Look
First Look: Feb. 15
under-invest in the new technology. The second suggests that incumbent firms develop organizational capabilities and cognitive frames that make them slow to "see" new opportunities and that make it difficult to respond...
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Sean Silverthorne
- Web
Podcast - Managing the Future of Work
to accept more reporting requirements. They talk about, it’s releasing competitively sensitive data, it’s useless, it’s not going to do anything but put more pressure on budgets, because now we have to report something that’s got no View Details
- Web
Podcast - Managing the Future of Work
of you know as the co-host of this podcast and serves as co-chair of the Managing the Future of Work project here at Harvard Business School. Bill’s new book is called The Gift of Global Talent, and it documents the significant impact of foreign-born talent on...
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